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Controller Will Not Charge
484 10 2017-7-15
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fans1e7bea63
lvl.2
Flight distance : 396227 ft
United States
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Well, here I go again.

Some months ago, the controller would stop charging, usually about 3 lights into the process, it would quit. Got the repair ticket, paid $95 for the repair (out of warranty, of course) and have it back, and it's worse! I got a few flights in, drawing the battery down to minimim for safe flight. Plug in the charger, and it quits after getting up past two lights. Not only is the problem not fixed, it's worse, as the charging process gives up after an even shorter time frame.

I have to say that this is unacceptable. Now what? I wonder if I'l be told that there's no warranty for the repair?

This is frustrating beyond polite words.
2017-7-15
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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I would replace the battery myself.  
2017-7-15
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Lectro88
lvl.3
Flight distance : 286411 ft

United States
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Or find another repair shop.
Google drone repair. you'll be amazed whats out there. (Hint) look for a place in Florida. Good folks and have terrific reviews.
2017-7-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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Sincerely sorry for the unpleasant experience, could you please provide us your case number so we can look into it?
2017-7-15
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fans1e7bea63
lvl.2
Flight distance : 396227 ft
United States
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Mark The Droner Posted at 2017-7-15 16:26
I would replace the battery myself.

The battery is not user replaceable - whatever they did the last time did not fix it.
2017-7-16
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fans1e7bea63
lvl.2
Flight distance : 396227 ft
United States
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DJI Diana Posted at 2017-7-15 18:53
Sincerely sorry for the unpleasant experience, could you please provide us your case number so we can look into it?

The previous case number was CAS-478661-H8C9Z8. The controller was exchanged for a new one - same problem.
2017-7-16
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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fans1e7bea63 Posted at 2017-7-16 12:03
The battery is not user replaceable...

Why not?  Not trying to argue.  I just don't understand why a user can't replace the battery.  I don't own a P4.  
2017-7-16
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fans1e7bea63
lvl.2
Flight distance : 396227 ft
United States
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Mark The Droner Posted at 2017-7-16 12:26
Why not?  Not trying to argue.  I just don't understand why a user can't replace the battery.  I don't own a P4.

The controller is not user serviceable, unlike traditional RC controllers where we can swap out batteries in a few seconds. Further, replacement batteries are not available to purchase, unless someone knows where to get one. In short, nearly impossible.
2017-7-16
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fans1e7bea63
lvl.2
Flight distance : 396227 ft
United States
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Lectro88 Posted at 2017-7-15 16:36
Or find another repair shop.
Google drone repair. you'll be amazed whats out there. (Hint) look for a place in Florida. Good folks and have terrific reviews.

I actually bought the drone from a DJI authorized dealer in Phoenix, AZ, I've already reached out to them for help on this one, waiting for the reply.
2017-7-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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You have our sincere apologize for the unpleasant experience, we care much about your feedback and I have forwarded your concern to the appropriate department who will follow up your case and get it addressed as soon as possible. We will have someone to contact you after review, appreciate your patience.
2017-7-16
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fans1e7bea63
lvl.2
Flight distance : 396227 ft
United States
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DJI Mindy Posted at 2017-7-16 19:11
You have our sincere apologize for the unpleasant experience, we care much about your feedback and I have forwarded your concern to the appropriate department who will follow up your case and get it addressed as soon as possible. We will have someone to contact you after review, appreciate your patience.

OK, thanks for that.
2017-7-17
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