Hi all,

I have a problem with my brand new Mavic Pro and I would greatly aprreciated if you could give me a hand before I send the bird back to DJI.

Basically I cannot focus the camera, I know that issue has been pointed out by many people but I cant fix it, here what I try to solve the problem with no success :

1. I calibrated the compass and IMU
2. I auto calibrated the Gimbal
3. I reset the camera setting
4. I downgraded and upgraded the firmware
5. did all steps 1 to 3 again

After all theses steps, still can't focus the camera, neither auto or manually. I can see the green square try to focus with a beep each time, but nothing happen. Also try on iPhone, Android and iPad... nothing works

Thanks for your help !

I tried also to reset to factory setting but still not working...strange thing is that I could not restore the RC ( got a failed message from the assistant), maybe RC is KO go figure...

Have you tried both Video and Photo modes?

Yes I did and still not working

hello everyone ! i'm new and i want to buy dji mavic ! is the image quality so bad? or you were unlucky to get a defect drone?

Could you please upload some original pictures and videos from SD card to dropbox, then send us the link to download them? We'd like to forward it to our engineers for analysis.

Mine had just dirty lens after touching it with finger. Try cleaning.

Flying_Aquila: no, images are great, this is my footage https://www.youtube.com/edit?o=U&video_id=iXRGgB-Zjkk

here it is
https://www.skypixel.com/share/v ... b-b4a5-c69998a05c7f

below for the video

https://www.skypixel.com/share/v ... b-b4a5-c69998a05c7f

or here with photos

https://wetransfer.com/downloads ... 170716101949/75d91d

Flying_Aquila Posted at 2017-7-16 01:21
hello everyone ! i'm new and i want to buy dji mavic ! is the image quality so bad? or you were unlucky to get a defect drone?

Mavic has focus issues I heard..., just got my drone out of the mail, camera focus is not working at all...so right now I dont know what to think about it... lets wait and see how DJI customer support handle this.

groovyk Posted at 2017-7-16 02:22
below for the video

https://www.skypixel.com/share/video/look-at-this-amazing-piece-i-shot-with-my-mavic-pro-08bcdc72-d2dd-4b4b-b4a5-c69998a05c7f

Thank you , I've forwarded it to our engineers, will get back to you after I heard from them.

DJI Diana Posted at 2017-7-16 02:50
Thank you , I've forwarded it to our engineers, will get back to you after I heard from them.

txs !!!!!!!  
do you want the Black box from the RC that failed to restore to factory default ?

here it is with an attched screenshot of the failure

https://we.tl/ME0ckW9Uw4

txs

I send a request also

Thank you for contacting DJI Support.

Your request (634746) has been received and is being reviewed by our technical support representatives. We will contact you soon. (Business hour: Monday to Friday, from 08:30 am to 17:30 pm GMT+1:00)

Best Regards,
DJI Support

groovyk Posted at 2017-7-16 03:11
here it is with an attched screenshot of the failure

https://we.tl/ME0ckW9Uw4

Groovyk, sorry to say that you may need to send the drone in for diagnosis. Please contact the Support to open a case for you. Since you've already sent a request , please reply the email to ask for a case number.