fansce7546d3
lvl.1
Flight distance : 28924 ft
France
Offline
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DJI Mindy Posted at 9-20 20:02
Hi there, we are so sorry for the crash accident, I managed to get your case number via your Forum account, the warranty service cannot be provided because your drone was exported to the United States, we do not provide the international warranty currently, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. Thanks for your understanding.
Hello Mindy,
Not sure how this works, but I bought the Drone from my Australian Amazon account and had it delivered in the States (where I work). Regardless of where I bought it from, I sent it to an authorized DJI repairer in Australia and they replaced it with a refurbed and inferior product?
If this was the case, then I would never of sent it to them. I am in South America now and have a faulty second hand Drone that will not do the work I was hoping for.
Where can I send it in the States , if the warranty coverage is not covered in Australia? And how do I get it replaced with a brand new one. Not sure why I even purchased the refresh package either. |
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