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Gimbal Whine/Vibration
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DJI Thor
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Darkreapers Posted at 2017-9-26 04:36
Hi Thor,

I have send you multiple PMs, can someone please send me a link to this update so I can also try to get rid of this gimble noise? As others said it also gets very hot so I have not yet used my P4P for at least 2 weeks now, please HELP! Thanks!

Got it. Please check your account now.
2017-9-27
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DJI Thor
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Hi all, accounts provided above should have accessed the beta, please check, let me know if you haven't received it. Thank you.
2017-9-27
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DJI Thor
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Finaerial Posted at 2017-9-25 14:53
An update: after spending three hours on support chat today. I even sent a link to this thread, but instead of the beta firmware I got to jump through every loop and then some.

Yeah, really sorry for the inconvenience, we will forward this case to the proper department and think about this situation. Sincerely sorry for it again. Should you have any further questions, please feel free to contact us. We'd glad to help.
2017-9-27
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fans3ce04acf
lvl.2
Flight distance : 164049 ft
United States
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Hi, I had just bought my P4P from BestBuy 2 weeks ago, I finally got to use it with nice weather here, I was forced to do an update to the controller my first time starting up, then after reset it wanted drone update, I then recalibrated all the sensors like I read about and now am up to date as of September 28th 2017. I noticed it flies ok, I do see wind warning all the time which is annoying when the wind is perfectly calm, but the main issue I noticed was the jello effect which is very annoying to look at, never had this issue with P3P, I use ND8 filter as well with 30fps while in 4K 30fps mode, which hides it, but anything higher on shutter it really becomes noticeable. I then did some reading about this gimbal issue and sure enough, looking at mine closer I feel a very hard fast vibration in the gimbal at level and certain angles. I am including this video as an example of what is happening.

Thank you,
               Mathew Kelly
2017-9-28
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fans3ce04acf
lvl.2
Flight distance : 164049 ft
United States
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I tried to add youtube link, but will not let me to show video???
I will try to change the http to hxxps in hopes it will allow, not sure how else to send video to you?
hxxps://youtu.be/qc-WyDZvQ4kmy dji email is mk11174@tampabay.rr.com
2017-9-28
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mathewk11174
lvl.2
Flight distance : 164049 ft
United States
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fans3ce04acf Posted at 2017-9-28 16:13
Hi, I had just bought my P4P from BestBuy 2 weeks ago, I finally got to use it with nice weather here, I was forced to do an update to the controller my first time starting up, then after reset it wanted drone update, I then recalibrated all the sensors like I read about and now am up to date as of September 28th 2017. I noticed it flies ok, I do see wind warning all the time which is annoying when the wind is perfectly calm, but the main issue I noticed was the jello effect which is very annoying to look at, never had this issue with P3P, I use ND8 filter as well with 30fps while in 4K 30fps mode, which hides it, but anything higher on shutter it really becomes noticeable. I then did some reading about this gimbal issue and sure enough, looking at mine closer I feel a very hard fast vibration in the gimbal at level and certain angles. I am including this video as an example of what is happening.

Thank you,

2017-9-28
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JerryEdwards
lvl.3
Flight distance : 59698 ft
Spain
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I had the same problem. Did the update then IMU, then Gimbal calibration and the noise went away so I'm a happy bunny
2017-9-29
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mathewk11174
lvl.2
Flight distance : 164049 ft
United States
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JerryEdwards Posted at 2017-9-29 02:38
I had the same problem. Did the update then IMU, then Gimbal calibration and the noise went away so I'm a happy bunny

Are you referring to the beta update? If so, I have not received that one yet, hopefully will get it soon to test it.
2017-9-29
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1INYOURFACE
lvl.1
Germany
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After I receive a new or refurbished Drone from you my Gimbal has the same vibrating problem.

Can you send me the Update to my Account please?

droneaviationmunich@gmail.com

Thank you in advance!


2017-10-14
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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And my problem has come on!
1
2
3
https://forum.dji.com/forum.php? ... 27 & page = 1 # pid988144  
  But it all started as you do!
What should I do???
2017-10-14
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Hbar
lvl.1
United States
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DJI Thor

Can you please email me the beta firmware? I have the same issue. I already sent it out to DJI for repair, but incase it happens again, I would like to try the beta.
Email- adam@adamhribar.com
Thanks!
2017-10-23
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DJI Thor
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Hbar Posted at 2017-10-23 12:58
DJI Thor

Can you please email me the beta firmware? I have the same issue. I already sent it out to DJI for repair, but incase it happens again, I would like to try the beta.

Hi there, the beta is available to your account now. Please check and update it.
2017-10-23
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DJI Thor
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1INYOURFACE Posted at 2017-10-14 04:29
After I receive a new or refurbished Drone from you my Gimbal has the same vibrating problem.

Can you send me the Update to my Account please?

I am sorry for the late reply, but would you tell me which drone you are using? The beta is only for Phantom 4 Pro and Adv. Thank you for the understanding.
2017-10-23
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Hbar
lvl.1
United States
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DJI Thor Posted at 2017-10-23 20:00
Hi there, the beta is available to your account now. Please check and update it.

I am sorry, I do not understand. where can I find the beta? and what account is it on?

Thanks,
2017-10-24
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Hbar
lvl.1
United States
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Hbar Posted at 2017-10-24 06:33
I am sorry, I do not understand. where can I find the beta? and what account is it on?

Thanks,

Can I access the Beta firmware through DJI Assistant 2?
2017-10-24
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DJI Thor
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Hbar Posted at 2017-10-24 06:33
I am sorry, I do not understand. where can I find the beta? and what account is it on?

Thanks,

Yes, please log in your account on DJI Assistant 2 application, and you will see the beta.
2017-10-25
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DJI Thor
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Hbar Posted at 2017-10-24 06:33
I am sorry, I do not understand. where can I find the beta? and what account is it on?

Thanks,

Yes, please log in your account on DJI Assistant 2 application, and you will see the beta.
2017-10-25
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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DJI Thor Posted at 2017-10-25 05:17
Yes, please log in your account on DJI Assistant 2 application, and you will see the beta.

You must be tired of supplying the beta version by now. When are the techos going to release a new version?
2017-10-25
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hdlou94
First Officer
Flight distance : 753163 ft
United States
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why all the  moderator shields on messages?
2017-10-26
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hdlou94
First Officer
Flight distance : 753163 ft
United States
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are there that many unhappy  owners?

2017-10-26
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hdlou94
First Officer
Flight distance : 753163 ft
United States
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why doesn't DJI just fix all the issues and get us all on the same page???
2017-10-26
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Jebtir
lvl.4
Flight distance : 31929 ft
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Brazil
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I also have this problem with my phantom 4 pro. send me the beta version of the firmware to fix this problem. E-mail: jhonny.ebtir@gmail.com
2017-10-26
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DJI Thor
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Jenee 2 Posted at 2017-10-25 21:56
You must be tired of supplying the beta version by now. When are the techos going to release a new version?

I didn't get the time frame yet. But I will do my best to offer help for the users.
2017-10-27
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DJI Thor
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Jebtir Posted at 2017-10-26 16:15
I also have this problem with my phantom 4 pro. send me the beta version of the firmware to fix this problem. E-mail:

The beta is available to your account now, please check and update it.
2017-10-27
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hdlou94
First Officer
Flight distance : 753163 ft
United States
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I am having the same issue, laspero422@aol.com, thank you
2017-10-27
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DJI Thor
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hdlou94 Posted at 2017-10-27 01:29
I am having the same issue, , thank you

Copy that, the beta is available now, please check.
2017-10-27
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Kevin Stewart
lvl.2
Flight distance : 649426 ft
India
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Please add my DJI account for the Beta Firmware too! kskevinstewart7@gmail.com.

Same gimbal problems with the Phantom 4 pro.
2017-10-27
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Kevin Stewart
lvl.2
Flight distance : 649426 ft
India
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Also, what is the latest beta version for the Phantom 4 pro??
2017-10-27
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hdlou94
First Officer
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DJI Thor Posted at 2017-10-27 02:56
Copy that, the beta is available now, please check.

I cant find it..
2017-10-27
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kemosabe
lvl.1
United States
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DJI Thor Posted at 2017-7-19 00:42
It is a known issue and we are working on this, could you please provide your DJI account Email address with us?  We would like to release a beta firmware to your account to update for this case.

I've got the exact same problem - happened end of June during the infamous update. Haven't  flown since.  Please, may I have the beta firmware.
2017-10-29
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kemosabe
lvl.1
United States
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I've got the exact same problem - happened end of June during the infamous update. Have not flown since.  May I have the beta firmware also?
2017-10-29
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DJI Thor
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I had forwarded the beta again. Please log in your account to DJI Assistant 2 and see if you could access it. If you couldn't get it, would you mind registering another DJI account just to access the beta?
2017-10-29
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DJI Thor
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kemosabe Posted at 2017-10-29 11:45
I've got the exact same problem - happened end of June during the infamous update. Have not flown since.  May I have the beta firmware also?

Of course, friend. Please leave me with your account. I'll help.
2017-10-29
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DJI Thor
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Kevin Stewart Posted at 2017-10-27 05:21
Please add my DJI account for the Beta Firmware too! kskevinstewart7@gmail.com.

Same gimbal problems with the Phantom 4 pro.

Hi, the beta is available to your account now, it would name a word "beta" on that version. You can access it via DJI Assistant 2.
2017-10-29
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kemosabe
lvl.1
United States
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DJI Thor Posted at 2017-10-29 23:48
Of course, friend. Please leave me with your account. I'll help.

Thanks DJI, I am reluctant to post my email-is that what you are looking for?  I tried to PM you but it's not enabled.
Options???
2017-10-30
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kemosabe
lvl.1
United States
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Thanks DJI, I am reluctant to post my email-is that what you are looking for?  I tried to PM you but it's not enabled.
Options???
2017-10-30
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DJI Diana
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kemosabe Posted at 2017-10-30 08:53
Thanks DJI, I am reluctant to post my email-is that what you are looking for?  I tried to PM you but it's not enabled.
Options???

I've sent you a PM, have you got it? If yes, please response me. Besides, we can delete it once we got your email address if you post it here.
2017-10-30
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kemosabe
lvl.1
United States
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Okay, thanks Diana. Here is my account email address:

Please delete the address upon receipt.
2017-10-31
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DJI Diana
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kemosabe Posted at 2017-10-31 06:10
Okay, thanks Diana. Here is my account email address:

Please delete the address upon receipt.

Got it, deleted your email address, and the beta has been added to your account already, please check it.
2017-11-1
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matjonze
lvl.2
Flight distance : 55692 ft
United Kingdom
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DJI Thor - I have the high pitch whine on my p4p gimbal, please can you send me the fix - mat@jonzy.co.uk

Thanks
2017-12-2
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