Scotty, would you please export the data from black box and flight log so we can help you check it?
Here are the instructions:
1. Download the Assistant 2 from DJI official Spark website page, install it.
2. Connect the drone to your PC, run Assistant 2, then click "black box", you can get the file.
3. Then click "Upload Data--Confirm", choose the log which shows the situation, and save it to local.
Please upload both files to Dropbox and post the link here, thanks.
The tutorial below is for your reference: