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RC's WiFi does not always show up in mobile device
551 7 2017-7-20
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RogerP
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Netherlands
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Out of 10 trials, the Wifi of Spark's remote controller shows up 6 times in my iPhone SEIf Wifi doesn't show up, I just restart the remote cotroller and then it does show up.


Are there more people that have seen similair behaviour that Wifi does not always show up when the RC is turned on?

Curious to hear your experiences...


2017-7-20
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DJI Thor
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Flight distance : 13602 ft
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This situation has filled us with regret, we are sorry for the trouble you’ve been experiencing. Just to verify, did the RC is at the latest firmware version?
2017-7-20
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rickysuperdog
First Officer
Flight distance : 929429 ft
Hong Kong
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The RC always disconnect and disappeared when flying indoor. Other WiFi devices or WiFi drone do not have such issues
2017-7-20
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RogerP
lvl.2
Netherlands
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DJI Thor Posted at 2017-7-20 23:17
This situation has filled us with regret, we are sorry for the trouble you’ve been experiencing. Just to verify, did the RC is at the latest firmware version?

Yes it is at the latest firmware...
Is it an issue more people suffer with or do I have a broken RC that should be repaired/replaced?
2017-7-24
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RogerP
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Netherlands
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DJI Thor Posted at 2017-7-20 23:17
This situation has filled us with regret, we are sorry for the trouble you’ve been experiencing. Just to verify, did the RC is at the latest firmware version?

Or better wait for FW update?
2017-7-24
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DJI Thor
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RogerP Posted at 2017-7-24 10:27
Or better wait for FW update?

Sorry for the inconvenience. I had informed this case to our engineers and will reply you once I heard from them. Please wait patiently.
2017-7-24
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RogerP
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Netherlands
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DJI Thor Posted at 2017-7-24 22:12
Sorry for the inconvenience. I had informed this case to our engineers and will reply you once I heard from them. Please wait patiently.

FW RC = 01.00.0100 (= the latest?)
It looks like this issue has solved by the new update of the DJI GO app....
2017-7-25
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DJI Thor
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RogerP Posted at 2017-7-25 00:43
FW RC = 01.00.0100 (= the latest?)
It looks like this issue has solved by the new update of the DJI GO app....

Yes, the latest FW of the RC is V 01.00.0100. And we had released a new version of DJI GO 4 yesterday.
Thanks for the feedback. Should you have any further questions, please feel free to contact us. We'd glad to help.

2017-7-25
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