UncleHoot
lvl.1
Flight distance : 5352539 ft
United States
Offline
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Here is the conversation with FedEx. (I am Jeremy)
( 1m 31s ) Jeremy: I just need a way to get my package, and I won't be home during delivery hours.
( 4m 24s ) Christine B: Thanks for patiently waiting. We truly apologize that this happened with your package. According to our records, we initially attempted to deliver your package on July 20, 2017 at 12:50 pm am but one was available to sign for or receive the shipment.
( 4m 32s ) Christine B: The next delivery attempt is scheduled on July 21, 2017, And the ETA of this package is between 12:55 am to 5:20 pm.
( 4m 36s ) Christine B: If the first delivery attempt is unsuccessful either to a commercial or residential address, we will make two additional attempts to deliver on the following two conservatives business days for a total of 3 delivery attempts.
( 5m 4s ) Christine B: Also, please be advised that your shipper opted to require an ADULT SIGNATURE for the package. With an adult signature requirement, only someone who is 21 years old and above living in the shipping address has to personally sign for and receive the package.
( 5m 52s ) Christine B: The driver won't release it if no one will be available to sign for this , the person is at least 21 years old.
( 5m 57s ) Jeremy: Yep. I understand. I will not be home during that time frame, ever. I just need SOME WAY to get my package. Any way at all, that DOES NOT require me to be home. Any way at all. anything at all. Any way.
( 6m 41s ) Jeremy: I would be happy to pick it up at a Fed Ex location, but you are not giving me any options.
( 7m 12s ) Jeremy: I have absolutely no options. It's ridiculous.
( 7m 41s ) Christine B: I understand how inconvenient this must have been for you. Let me check on the other options , please bear with me.
( 12m 0s ) Christine B: I deeply regret, however, we are unable to process a Hold at Location on your behalf , as the shipper's account has a restriction .
( 12m 33s ) Jeremy: And there is absolutely nothing that I can sign and leave on my front door?
( 12m 44s ) Christine B: If oyu wish to redirect this to the facility in order for you to pick up , you will need to contact your shipper and advise them for this as they are the only authorize to process it.
( 12m 52s ) Christine B: you*
( 14m 2s ) Christine B: I apologize ,but , leaving a signed and dated note is not applicable for this shipment as this has to be received by a 21 years old at the exact address .
( 14m 3s ) Jeremy: ahhg. That's my only option?
( 14m 47s ) Christine B: Yes Jeremy since you have said a while back that you are not around during the delivery hours.
( 15m 14s ) Jeremy: ok, then. Thank you. I will attempt to contact them. |
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