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Mavic is stuck at H 100 feet and D 150 feet after last update
1566 12 2017-7-21
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Pwfirst
lvl.3
United States
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I was asked by our fair board to get pictures and videos of tavel patterns on the fair grounds. I updated my Mavic befor I went. To my surprise the distance and altitute we fixed,  i went into the main menu and changed the numbers several time, no change.  The numbers stayed to the new height and distance numbers but the mavic would only fly 100 feet high.  Any ideas.
2017-7-21
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Realstinger
lvl.2
United States
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try to remove the dji go app, and reinstall, that's what I had to do.
2017-7-21
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MavicMule
Second Officer
Flight distance : 6329 ft
United States
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Did you check for restricted and NFZs?  Very odd.
2017-7-21
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Ex Machina
First Officer
Flight distance : 1806362 ft
United States
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Have you logged in to the Go 4 app after updating while accessible to the internet? W/o logging in, you are limited in height and radius distance.
2017-7-21
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Gixxed
lvl.1
Flight distance : 40128 ft

United States
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had this happen today.
will try the log in thing and re install if needed.

only thing is it happend after a battery
meaning i was flying with no issues swapped the battery out and it happened.

anyway. ill let you know if the login thing worked tomorrow
2017-7-21
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

Reinstall the APP, then log into it, try to restart the drone and the APP for several time, see if it works.
2017-7-21
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Ex Machina
First Officer
Flight distance : 1806362 ft
United States
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Gixxed Posted at 2017-7-21 21:14
had this happen today.
will try the log in thing and re install if needed.

Weird that it happened after a battery change -- maybe the battery's firmware is out of sync with the Mavic's?
2017-7-22
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Gixxed
lvl.1
Flight distance : 40128 ft

United States
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I was unaware that the batteries had that kind of tech. How would one upgrade that? Ive used all these packs several times and not had this issue..

So this morning. New battery logged out and in and now I can't get over 12 ft

WTH
2017-7-22
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Gixxed
lvl.1
Flight distance : 40128 ft

United States
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Ok so swap from Nvidia shield to note 5 and no problems. Uninstalled and reinstalled to the sheild and is now working like normal.

Hopefully this is not the start of other issues
2017-7-22
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Ex Machina
First Officer
Flight distance : 1806362 ft
United States
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Gixxed Posted at 2017-7-22 08:35
I was unaware that the batteries had that kind of tech. How would one upgrade that? Ive used all these packs several times and not had this issue..

So this morning. New battery logged out and in and now I can't get over 12 ft

Yeah, it's rare that the batteries have to be updated. When you perform a firmware update, the battery on the Mavic will be updated if necessary. After an update is complete I always add my other batteries and restart the process to see if battery updates are required.

Glad you got it sorted out.
2017-7-22
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Gixxed
lvl.1
Flight distance : 40128 ft

United States
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Thanks again for the help,

i will have to remember this in the future
2017-7-23
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Pwfirst
lvl.3
United States
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I did not log in.  Ill try that first then reload if needed. Thanks for the info
.
2017-7-24
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Pwfirst
lvl.3
United States
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As far as the location being restricted and regs problem.  The Fair Broad issued the request and permission. You still have to fly with common sence
We stayed over the track and over the large bluildings.  No flying over crouds.  Great videos with good people traffic patterns.  Once we were done and packed up , a . phantom3 showed up doing all the things you should not do. Security took care of him pretty quickly.
2017-7-24
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