Cetacean
Captain
Flight distance : 2528264 ft
United States
Offline
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Aloha Dan,
What you had was a normal DJI experience - at least to my own knowledge. That is the way it really works most of the time. DJI works hard to get us really good service and they have always tried to do so. Sure there are times when things are going to go wrong, but it is only because we are all human.
Today, I just sent in an RMA for a motherboard (for a totally different company) and so far I have also had a really good experience. This is actually the norm in today's world. Somehow things do go wrong at times, but over all we have it pretty good.
Mahalo for the report on your experience! Unfortunately some people make things difficult for themselves when patience is needed instead. Customers are dealing with companies that do not know you from Adam but want to give you good service. If things go wrong, cut them some slack and have patience.
If I worked for a company and a customer was very disagreeable even when they had a right to be disagreeable, I would give better service (if it was my choice) to a similar customer who also had the right to be disagreeable but was understanding about the problem we were having. Just sayin.
Mahalo again for the supportive report! We need to keep the spirits up of the workers in DJI support!
Aloha and Drone On! |
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