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NE.UK
lvl.3
Flight distance : 25371 ft
United Kingdom
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Status on my manufaturing fault repair...

What does this status mean?
Screenshot_20170723-010520.png
2017-7-22
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NE.UK
lvl.3
Flight distance : 25371 ft
United Kingdom
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Text says

Some required information is missing, we will contact as soon as possible
2017-7-22
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hallmark007
Captain
Flight distance : 6284636 ft
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Ireland
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NE.UK Posted at 2017-7-22 16:12
Text says

Some required information is missing, we will contact as soon as possible

Your not great at giving information yourself....
2017-7-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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Would you please provide me the case number so that I can check more information? Thanks.
2017-7-22
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NE.UK
lvl.3
Flight distance : 25371 ft
United Kingdom
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DJI Mindy Posted at 2017-7-22 18:15
Would you please provide me the case number so that I can check more information? Thanks.

As requested:

CAS-755613-M3Q1G2
Thank you
2017-7-22
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DJI Mindy
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Flight distance : 7 ft
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NE.UK Posted at 2017-7-22 20:00
As requested:

CAS-755613-M3Q1G2

Thanks, the drone is conducting data analysis, we need more information. Could you please export flight records to us at your most convenience?
If you used Android mobile device during flight, please connect your phone to computer, find the DJI Go 4, send the whole folder records file to us.
If you used iPhone, install iTunes firstly in your computer, run it and find DJI Go 4 program, export the whole flight records folder.
You can upload the folder to Dropbox and post the link to us, we will make analysis as soon as possible. Thanks in advance.
2017-7-22
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NE.UK
lvl.3
Flight distance : 25371 ft
United Kingdom
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DJI Mindy Posted at 2017-7-22 20:33
Thanks, the drone is conducting data analysis, we need more information. Could you please export flight records to us at your most convenience?
If you used Android mobile device during flight, please connect your phone to computer, find the DJI Go 4, send the whole folder records file to us.
If you used iPhone, install iTunes firstly in your computer, run it and find DJI Go 4 program, export the whole flight records folder.

Please find the logs linked below

link 1 - drone disconnects and nearly drifts into my car, i had to grab it in flight and pull out the battery. (click notification tab)

http://app.airdata.com/main?share=rLMCDi

link 2 - random disconnect for 30 seconds

http://app.airdata.com/main?share=pOTqqA

I don't have many logs on my phone as part of the troubleshooting process it was suggested that I should completely uninstall DJI Go and re-install. I don't see why DJI can't get the logs off the drone though.

The logs clearly show the drone completely disconnecting from the drone... Downlink data connection lost for 29.7 seconds

My phone is syncing with Airdata automatically these are the only logs I have.
The logs can also be found here: https://drive.google.com/drive/f ... UmxaNTg?usp=sharing
@DJI_Mindy it will be great if you update "CAS-755613-M3Q1G2" and achknowledge receipt.


2017-7-23
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NE.UK
lvl.3
Flight distance : 25371 ft
United Kingdom
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I have had a quick look on the mavicpilots forum and seems there are dozens of cases between all the forums,  The logs also look the same as the issue I had, I don't understand why it is taking so long for DJI to investigate this....

Here are some

** https://mavicpilots.com/threads/disconnect.17721/

** https://mavicpilots.com/threads/rc-disconnect.18626/

** https://mavicpilots.com/threads/700-disconnect.16246/

** https://mavicpilots.com/threads/aircraft-disconnected.14000/

** https://mavicpilots.com/threads/ ... 16246/#post-186287/

** https://mavicpilots.com/threads/ ... 16246/#post-186287/
2017-7-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Thanks for your update. I'm sorry that we must analyze your own flight records rather than other's similar records.
Really sorry to have kept you waiting for a long time, but we still need some more time to figure out the crash reason, your understanding and patience will be much appreciated.
2017-7-23
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