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Lost DNG and Prores License after Inspire 2 replace
882 8 2017-7-23
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fans7fd13045
lvl.2
Flight distance : 227671 ft
United States
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Hello,

we had our Inspire 2 replaced by DJI service and are not not able to record to DNG and Prores anymore, since they did not update our licenses.

We need to go out on a job monday afternoon (Tomorrow) and need to get our licenses back to record in DNG and prores. Anyone with any insight of how we can do this or had a similar case and can help how to resolve this as soon as possible.

Thanks,

Martin
2017-7-23
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

We are so sorry for the inconvenience caused.
Could you happen to provide the case number and the serial number of the aircraft to me ? I will help to check the status of the license and contact local repair team to look into. Thanks in advance.
2017-7-23
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fans7fd13045
lvl.2
Flight distance : 227671 ft
United States
Offline

Hello Mindy, i just Pm'd you the serial and case number. Hope you can help and sort this out so we can fly and record raw tomorrow.

Thanks
2017-7-23
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

fans7fd13045 Posted at 2017-7-23 20:27
Hello Mindy, i just Pm'd you the serial and case number. Hope you can help and sort this out so we can fly and record raw tomorrow.

Thanks

Thanks. Please refer to the following steps to activate the license, I will PM you the verification code.
activate license key.png
2017-7-24
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Verve Media
lvl.2
Flight distance : 227671 ft
United States
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Great, thanks Mindy, saved our day :-) All works perfect again - now off to the job

Thanks,

Martin
2017-7-24
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DJI Diana
Administrator
Flight distance : 2408 ft

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Verve Media Posted at 2017-7-24 07:27
Great, thanks Mindy, saved our day :-) All works perfect again - now off to the job

Thanks,

Glad to hear that , looking forward wonderful pictures and videos from you, happy flying!
2017-7-24
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kaarsten
lvl.2
United States
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Hi Mindy, I'm having the same issue, and I've been waiting 3 days for resolution.  I am in another state waiting for this to be able to do my shoot.  Please help! I'm down to the wire!
3-14 05:35
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kaarsten
lvl.2
United States
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Have an Inspire 2 that was repaired/replaced and was not loaded with my ProRes license...please help!!
3-14 05:45
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kaarsten
lvl.2
United States
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working now--I had to update the firmware, then the key appeared in Assistant again
3-14 06:15
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