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Drone fly away
739 26 2017-7-26
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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Had my mavik pro fly away on me for no reason way back in april. Ive been wasting my time with email and online chat.

After numerous emails they finally told me to send them my flight log info. However, by this time I had to buy a new phone because the phone no longer charges. I had set it up to sync my flight logs, but i guess that isnt good enough.

Im so fed up i decided to bite the bullet and buy just the drone. The package i bought was 999. They want 299 for a controller. If you take 999-299=700. Yet, a new drine is 759. That makes no sense to me. They told me it is a locked price and they cannot change it.

Guess im stuck with a paper weight controller and never buying another DJI product again. Suck because i really liked the drone but sticking me like this is horrible customer service

The ticket number is 643494
2017-7-26
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DJI Mindy
Administrator
Flight distance : 7 ft
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We are sorry for your loss and unpleasant experience. We are unable to analyze if it is malfunction because you cannot provide flight records.
The combo is usually cheaper than single parts. The price in our online store is official and cannot be changed.
Like my colleague mentioned, you can try to contact other re-sellers, maybe they can provide discount or lower price.
2017-7-26
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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CAS-635110-H3C3B2
2017-7-26
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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I have tried all sorts of others to no avail. I find it absurd that your product flew away on me and your company isn't willing to give me any sort of deal on a new one. If your support were to have gotten back to me in a reasonable amount of time my phone may have been working to get you the logs. Also, what is the point of syncing the flight logs if you can't view them?
2017-7-26
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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May 11 the original help request was sent. Not until June 13 did I get a response saying they needed the flight logs. I don't think that is a reasonable amount of time for them to then say we need the flight logs. Since I synced them you would think I would need to.
2017-7-26
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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So is that it? Try to get another somewhere cheaper?
No, sorry our product messed up here is a 20% off coupon. Well, if so screw dji!
2017-7-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans2d20224f Posted at 2017-7-27 03:01
So is that it? Try to get another somewhere cheaper?
No, sorry our product messed up here is a 20% off coupon. Well, if so screw dji!

Really sorry for the delay in data analysis and lack of communication.
I have escalated your issue to appropriate team to see if we could provide any discount for you.
We will have someone to contact you very soon, appreciate your patience.
2017-7-27
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x-acto
lvl.3
Flight distance : 837799 ft
United States
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That is to bad I recommend external gps for back up
2017-7-28
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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Off, I works nights and missed the phone call. The voicemail said he would email me how to upload the flight logs so they could determine if it is covered under the warrantee. Wtf I thought we already went o re this.

So I decide to call the number back. After waiting 30 minutes I could understand the horribly broken english.
2017-7-28
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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*couldn't
2017-7-28
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DJI Thor
Administrator
Flight distance : 13602 ft
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Sorry for the inconvenience. I had checked the case and please provide us with the flight log for the data analysis. Please try to sync the flight records of your account on DJI GO/DJI DO 4 app, export the flight logs if you can get those flight logs then send back to us.  Thanks for the assistant.
2017-7-28
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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Omfg, how many times have i got to tell you...the phone with the logs is not able to charge. Therefore, i cannot send them.
Wtf, kind of customer service is this? I have stated numerous times why the logs havent been sent.


All i have being asking is some sort of discount. Is that so hard to figure out.

2017-7-28
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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Your company took over a month to ask me to send the flight logs. In that time my phones charging port broke. Therefore, i cant charge it to send the logs (my fault) all i ask is as discount. Wtf!
2017-7-28
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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After paying 1000 for your product to have it flew away on me. Then, to make me wait this long when all i ask for is a discount is crazy!
2017-7-28
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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Thanks for making it my goal to make sure nonr of my friends buy you product
2017-7-28
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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For the last damn time. My flight logs were synced and the phone no longer works!

I thought we were past this issue and onto whether i could get a discount on another one.

So far i showed the guys at work my emails and this thread and they all 100% agree this company is on drugs or something is seriously lacking else where.
2017-7-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans2d20224f Posted at 2017-7-29 02:01
For the last damn time. My flight logs were synced and the phone no longer works!

I thought we were past this issue and onto whether i could get a discount on another one.

I'm sorry that my colleague didn't read clearly about your post.
However, data analysis cannot be conducted if you could not provide flight records, local appropriate team will contact you about the discount on working days, please wait patiently.
2017-7-31
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
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Finally, got replies from my email. I was offered a disckunt. Now, im waiting for the code to be sent.
2017-7-31
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans2d20224f Posted at 2017-7-31 16:50
Finally, got replies from my email. I was offered a disckunt. Now, im waiting for the code to be sent.

It's good to know, hope you will get your new drone soon.
We apologize again for the unpleasant experience, we will keep improving our service to make your experience with us better.
2017-7-31
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fansf9710bf9
lvl.1
Flight distance : 181312 ft
United States
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Maybe someone here can help me with my case and what I should expect from Dji after reporting my issue.
While using RTH feature My"rth" location changed mid flight and was never able to recover my mavic. Common issue?? Thanks in advance.
2017-8-9
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansf9710bf9 Posted at 2017-8-9 10:25
Maybe someone here can help me with my case and what I should expect from Dji after reporting my issue.
While using RTH feature My"rth" location changed mid flight and was never able to recover my mavic. Common issue?? Thanks in advance.

Sorry for your loss. Have you synced the flight records and contacted our support to create a ticket? Please provide me the case number, I will help to check the status.
2017-8-9
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fansf9710bf9
lvl.1
Flight distance : 181312 ft
United States
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DJI Mindy Posted at 2017-8-9 19:49
Sorry for your loss. Have you synced the flight records and contacted our support to create a ticket? Please provide me the case number, I will help to check the status.

Yes I did. But wasn't really given a time frame on the process. Here's my case number
CAS-861659-Q6B1Y4
Thank you so much for your help!
2017-8-10
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansf9710bf9 Posted at 2017-8-10 06:05
Yes I did. But wasn't really given a time frame on the process. Here's my case number
CAS-861659-Q6B1Y4
Thank you so much for your help!

Thanks, you case has been escalated to appropriate department to expedite the process, they are working on it, please note email later about the result of data analysis.
Appreciate your patience.
2017-8-11
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fans2d20224f
lvl.1
Flight distance : 60837 ft
Switzerland
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So after ordering a new drone with the discount I received this email

Thanks for your patience.

For your claimed case CAS-635110-H3C3B2, we have already finished the analysis, and the result is as follows:


1. The aircraft was controlled by pilot in GPS mode, and responded to the pilot control well;
2. Pilot was pushing 100% pitch stick forward and yaw stick to the right. At flight time T=02:29, H=25m,D=219.7m, the aircraft flipped over and flight record ended.
3. Home point location:44.7526622 -88.6031946, and the last point was: 44.7542585 -88.6048303.

With the record ended without any sign of abnormality, we could not verify what happened afterwards.

We truly appreciate your support for DJI, and especially applied for a 30% off coupon for aircraft without charger and remote:


If there was no abnormality...how did it flip over? And to say I was pushing forward or hitting any control is horse@#$%. As soon as I couldnt see it behind the tree I got disconnected from the aircraft and went looking for it.

I have already purchased another drone at a 15% discount offered to me. I would hope you would give me a complete refund since your excuse as to why it flew away is bull^%$#. or at least return the other 15% offered to me.

Please DJI get your act together. Sending in a request in april and finally getting a bull@#$% answer on August 27 is not acceptable by any means.
2017-8-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans2d20224f Posted at 2017-8-27 13:55
So after ordering a new drone with the discount I received this email

Thanks for your patience.

There must be some mistakes with the case, we are so sorry for the inconvenience caused.
I have reported this situation to local team to follow up, we will have someone to contact with further resolution, please wait patiently, thank you.
2017-8-27
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fans2d20224f
lvl.1
Flight distance : 60837 ft
United States
Offline

So, i missed the phone call because i was driving at the time. I check my email and am told all i can get out of the complete lack of accountability from DJI is a free battery.

If there are mistakes why am i the one being held accountable?

Well, i already have 3 batteries so, why would i another?

2017-8-29
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DJI Thor
Administrator
Flight distance : 13602 ft
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fans2d20224f Posted at 2017-8-29 17:23
So, i missed the phone call because i was driving at the time. I check my email and am told all i can get out of the complete lack of accountability from DJI is a free battery.

If there are mistakes why am i the one being held accountable?

We apology for this case, we understand how you feel. I'll inform the designated team to contact you again, thank you so much for your patience.
2017-8-29
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