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GPSencounterdisconnect, please reset and check connection
1125 9 2017-7-27
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Flashez
lvl.1

France
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Hello everyone,

I have a problem with the Mavic of a friend who does not want to take off because he can not find any satellite.
Here are some screenshots of the error message we got:





We tested a lot of things already, reset the drone to factory settings, change location to see if it was because if the spot (even if in the same place it works well with mine).

If you have any ideas to help us, thank you! Cheers.

2017-7-27
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DroneFlying
Captain
Flight distance : 10774613 ft
United States
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I'm not able to see the picture(s) you mentioned. Is your friend indoors when this happens? GPS reception tends to be very poor indoors, but should work outdoors, at least in locations where a reasonably large part of the sky is visible.
2017-7-27
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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Is there something covering the camera lens? The first picture indicates there is insufficient lightand it cannot get a gps fix.
You would need to go into a clear area in daylight and try again.
2017-7-27
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DJI Thor
Administrator
Flight distance : 13602 ft
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Just to verify, had your friend took the Mavic Pro to outdoor to see would it search satellites? Since two of the pics showed above seemed the drone was in indoor, like DroneFlying mentioned,  GPS reception tends to be very poor indoors. Please try to take it outdoor.
2017-7-27
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DroneFlying
Captain
Flight distance : 10774613 ft
United States
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Jenee 2 Posted at 2017-7-27 22:04
Is there something covering the camera lens? The first picture indicates there is insufficient lightand it cannot get a gps fix.
You would need to go into a clear area in daylight and try again.

The first picture indicates there is insufficient lightand it cannot get a gps fix. You would need to go into a clear area in daylight and try again.

The time of day and amount of light present have no effect on GPS.
2017-7-28
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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DroneFlying Posted at 2017-7-28 02:47
The first picture indicates there is insufficient lightand it cannot get a gps fix. You would need to go into a clear area in daylight and try again.

The time of day and amount of light present have no effect on GPS.

Well it really makes it hard when the vps is not working because of poor light. I was just suggesting going to a different area in better light. The example given is not the best example for determining the problem.
2017-7-28
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Flashez
lvl.1

France
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So we already tried outside in several different places but got the same problem.
It works flawlessly with my mavic but not with his.
2017-8-5
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Tomten
lvl.3
Flight distance : 202365 ft
Sweden
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I've noticed the same issue these last couple of days. The app locks reports disconnected and resets the connection. This happens multiple times in the beginning but once I start gaining altitude it immediately gets better... Don't know why...
2017-8-5
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dot330
New

United States
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Flashez Posted at 2017-8-5 04:17
So we already tried outside in several different places but got the same problem.
It works flawlessly with my mavic but not with his.

have you found any solution to your problem? I've been having the same problem the past month and can't find any solutions for this particular issue online
2017-12-16
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ANTHONYVLOG
lvl.2
Flight distance : 914761 ft
France
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There is an intermittent connection to the GPS module. Suggesting its a physical problem, like contacts aren't conductive. I would try dismantling, and reconnecting all the connecters to the module, cables, ribbons etc than do a factor restore and see how it all goes from there. If all fails, DJI CARE!
2018-8-3
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