Does DJI care refresh respond in case the drone falls to the sea, the river, or to another place where it can not recover it ???


thanks in advance

When you have a connected device to provide a flighlog -> yes. (malfunction =warranty)
When you fly with no device connected and the drone is lost ->no.

http://forum.dji.com/thread-102273-1-1.html

The OP was asking about care refresh, to claim that you need to send the aircraft back to dji, no aircraft, no refresh

Ignore dirk52, if you lose your AC to water i.e. Can't recover, then you can't use care refresh, you could try for a warranty in the case of malfunction of Aircraft.

so... not for me. THANKS

hallmark007 Posted at 2017-7-27 07:02
Ignore dirk52, if you lose your AC to water i.e. Can't recover, then you can't use care refresh, you could try for a warranty in the case of malfunction of Aircraft.

That was what I am taking about.. you can get a new one when flightlogs are available.

Dirk52 Posted at 2017-7-27 08:24
That was what I am taking about.. you can get a new one when flightlogs are available.

You can't get a new one on care refresh if your drone is lost period.

hallmark007 Posted at 2017-7-27 07:02
Ignore dirk52, if you lose your AC to water i.e. Can't recover, then you can't use care refresh, you could try for a warranty in the case of malfunction of Aircraft.

i second this as per the dji care refresh instructions that should be in your email directly from dji!

hallmark007 Posted at 2017-7-27 08:44
You can't get a new one on care refresh if your drone is lost period.

No, but on warranty when it was a malfunction. So who cares about care?

Dirk52 Posted at 2017-7-27 08:51
No, but on warranty when it was a malfunction. So who cares about care?

The question was about care the banner headline clearly says dji Care .

You spend all your time on here re editing your posts, and even then fail to answer the questions posed.

Dirk52 Posted at 2017-7-27 09:14
Height with barometer and distance/position from face/body/hand via 3D sensing system.

i hate to take sides but i love conflict and this is not true. if this was the case when you have it in gesture mode everytime you move left or right the drone will move if it is using the "position from face/body/hand via 3D sensing system" but that isn't the case, the drone stays perfectly still using gps at least.

Thor1 Posted at 2017-7-27 09:18
i hate to take sides but i love conflict and this is not true. if this was the case when you have it in gesture mode everytime you move left or right the drone will move if it is using the "position from face/body/hand via 3D sensing system" but that isn't the case, the drone stays perfectly still using gps at least.

In case of no gps and no vps.. not all the time.

Dirk52 Posted at 2017-7-27 09:20
In case of no gps and no vps.. not all the time.

but when i have absolutely no device connected i can walk a full circle around the drone and it doesn't move. it is impossible for the vision sensors to keep it in place if i can do this. there HAS to be some type of sensor that faces either towards the ground like a sonar or a gps to heep it horizontally stable. as for the barometer what you are saying is possible.

Thor1 Posted at 2017-7-27 09:30
but when i have absolutely no device connected i can walk a full circle around the drone and it doesn't move. it is impossible for the vision sensors to keep it in place if i can do this. there HAS to be some type of sensor that faces either towards the ground like a sonar or a gps to heep it horizontally stable. as for the barometer what you are saying is possible.

If you can do this, then the vps is still active.
The question was how do you want to hold position and altitude with no vps and no gps. It will not be possible was the statement.
But it’s wrong, it’s possible with the barometer for height and the 3D sensor for position. That’s the explanation how it should work.

Dirk52 Posted at 2017-7-27 09:39
If you can do this, then the vps is still active.
The question was how do you want to hold position and altitude with no vps and no gps. It will not be possible was the statement.
But it’s wrong, it’s possible with the barometer for height and the 3D sensor for position. That’s the explanation how it should work.

well if the question is, is it possible?, than yes its possible but the spark is not capable of doing that with the current firmware. at least i could not find it anywhere in the manual or online and i am definitely not trying it.

Thor1 Posted at 2017-7-27 09:42
well if the question is, is it possible?, than yes its possible but the spark is not capable of doing that with the current firmware. at least i could not find it anywhere in the manual or online and i am definitely not trying it.

It's 3D vision that keeps your AC in position not barometer, 3D position = VPS it's just a new version used on Mavic, barometer plays no part, and yes your correct where gps is available it will also hold your AC IN Position.

Thor1 Posted at 2017-7-27 09:42
well if the question is, is it possible?, than yes its possible but the spark is not capable of doing that with the current firmware. at least i could not find it anywhere in the manual or online and i am definitely not trying it.

Yes, the question was „how should this be possible“.
And it is possible, like you said.

Thor1 Posted at 2017-7-27 09:52
i believe dirk52 means the front facing 3D system. not the VPS.

He has no idea what the 3D sensing system is^^

Dirk52 Posted at 2017-7-27 09:47
Yes, the question was „how should this be possible“.
And it is possible, like you said.

yes in theory its possible but the spark definitely can not do this right now and probably never will.

hallmark007 Posted at 2017-7-27 09:46
It's 3D vision that keeps your AC in position not barometer, 3D position = VPS it's just a new version used on Mavic, barometer plays no part, and yes your correct where gps is available it will also hold your AC IN Position.

i believe dirk52 means the front facing 3D system. not the VPS.

Thor1 Posted at 2017-7-27 09:52
i believe dirk52 means the front facing 3D system. not the VPS.

3D sensing System is what i am talking about. Not the vps. The ability of the spark to construct a depth map.

Dirk52 Posted at 2017-7-27 09:50
He has no idea what the 3D sensing system is^^

in his defense there in fact is a 3D sensing system on the bottom as well as the front but they are used for different purposes!

Thor1 Posted at 2017-7-27 09:52
i believe dirk52 means the front facing 3D system. not the VPS.

Then he needs to go read P11 of the manual it's vision sensors on underneath the craft that hold its position when no gps ,

But I'm sure he will argue or change what he's saying.

hallmark007 Posted at 2017-7-27 09:57
Then he needs to go read P11 of the manual it's vision sensors on underneath the craft that hold its position when no gps ,

But I'm sure he will argue or change what he's saying.

You still don’t check it. You can hold he position in 3 axis with barometer and the forward 3D sensing system. And now leave like you promised.

Thor1 Posted at 2017-7-27 09:55
in his defense there in fact is a 3D sensing system on the bottom as well as the front but they are used for different purposes!

The question was how do I want to hold position and height with NO VPS AND NO GPS.
I answered this question now several times.
It is possible like you said. Nothing more to say.

Thor1 Posted at 2017-7-27 09:55
in his defense there in fact is a 3D sensing system on the bottom as well as the front but they are used for different purposes!

You are completely right, what he is saying is just tripe, it makes no sense, first off how can you switch off downward sensors, barometer will only hold height if you have no VPS is he actually saying that front vision sensors are holding craft in position, I would really be asking what these front sensors locked on to to keep craft stationed and fixed.

Just as a btw, this is where I had my first run in with this guy, but I couldn't convince him, he again resorted to personal insults, rather than find out how something might work. And he will do the same here.

The long and the short of it is, spark does not stay in position in gesture mode with front 3D sensing and barometer, that would be impossible. Spark stays in position with downward vision sensors and gps. If flown indoors and no gps downward vision sensors keep your AC in place. Not 3D forward sensor or barometer. 3D forward sensors is for a totally different thing.

fanse446a01f, for your question, DJI Care Refresh will cover any lost or partially lost aircraft, gimbal or accessories. Please check more details in our website: http://www.dji.com/service/djicare-refresh/info#s4                                                                                      However, if the accident is caused by malfunction after flight records analysis (you must have records firstly and data analysis can only be applied in warranty), DJI will compensate the lost part according to DJI After-Sales Policy.

If you live in the states and depending where you could get State Farm to cover your drone for $60. That covers damaged, lost or stolen

hallmark007 Posted at 2017-7-27 15:45
The long and the short of it is, spark does not stay in position in gesture mode with front 3D sensing and barometer, that would be impossible. Spark stays in position with downward vision sensors and gps. If flown indoors and no gps downward vision sensors keep your AC in place. Not 3D forward sensor or barometer. 3D forward sensors is for a totally different thing.

i agree with you besides for the fact that it would be possible, in theory, for the front 3D sensors to keep it in place as long as there's the perfect sized(within the drones field of view), stationary, object in front of it.

in saying that the spark will never be able to do this! it would be a waste of time and money to incorporate this kind of software in an update because it would be very skiddish, impractical and inaccurate but it is not an impossible theory.

Thor1 Posted at 2017-7-28 01:44
i agree with you besides for the fact that it would be possible, in theory, for the front 3D sensors to keep it in place as long as there's the perfect sized(within the drones field of view), stationary, object in front of it.

in saying that the spark will never be able to do this! it would be a waste of time and money to incorporate this kind of software in an update because it would be very skiddish, impractical and inaccurate but it is not an impossible theory.

The question was not which method the spark uses. The question was "how should it be possible to stay in the air at position with no gps and no vps?"
I answered this, and like you said it is possible. Maybe this could be the end of this off-Topic?

Dirk52 Posted at 2017-7-28 02:38
The question was not which method the spark uses. The question was "how should it be possible to stay in the air at position with no gps and no vps?"
I answered this, and like you said it is possible. Maybe this could be the end of this off-Topic?

i agree, lets end it here.

Dirk52 Posted at 2017-7-28 02:38
The question was not which method the spark uses. The question was "how should it be possible to stay in the air at position with no gps and no vps?"
I answered this, and like you said it is possible. Maybe this could be the end of this off-Topic?

The question was how do YOU manage to fly Spark in palm control without gps or VPS .
The answer should have been you can't impossible Spark doesn't allow for it , period.

Trying to get out of it again, question goes back a bit to an earlier thread. Where you told me that using AC without a device, it doesn't use VPS or gps to stay up.
The answer you gave is not plausible for the spark and as it stands now and then , it is impossible to for spark to stay in the air without using gps or VPS, there are no other methods available it's impossible.

When the question was asked, you only needed to say at the present it is not possible to keep Spark in the air without gps or VPS .

Barometer plays no part because VPS is always on, spark is never more than 1 to 5 metres away, front vision sensors don't play any roll in holding spark up off the ground.

hallmark007 Posted at 2017-7-28 03:16
The question was how do YOU manage to fly Spark in palm control without gps or VPS .
The answer should have been you can't impossible Spark doesn't allow for it , period.

http://forum.dji.com/forum.php?m ... &fromuid=388548

Dirk52 Posted at 2017-7-28 03:34
http://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=106413&pid=887779&fromuid=388548

Look what you said makes no sense then or now, we proved that, no need to read your re editing. I can't say anymore on the subject .