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looking for followup (CAS-807692-D9G5V7) Mavic disconnected from ...
764 10 2017-7-27
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mryeje1
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Flight distance : 613366 ft
Canada
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Good morning, I have sent in a request for a warrenty claim on 7/18/2017 and haven heard anything back yet. The details are on a thread from mavicpilots.com
2017-7-27
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DJI Diana
Administrator
Flight distance : 2408 ft

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Sorry for the delay, the engineers are analyzing the data now, I've escalated this case ,will have someone contact you once the data analysis is finished.
2017-7-27
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mryeje1
lvl.1
Flight distance : 613366 ft
Canada
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DJI Diana Posted at 2017-7-27 20:40
Sorry for the delay, the engineers are analyzing the data now, I've escalated this case ,will have someone contact you once the data analysis is finished.

Thanks Diana.
2017-7-28
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mryeje1
lvl.1
Flight distance : 613366 ft
Canada
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Still waiting on a result. They have followed up once a week ago for more info but this has been month now waiting for a result...
2017-8-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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mryeje1 Posted at 2017-8-11 09:36
Still waiting on a result. They have followed up once a week ago for more info but this has been month now waiting for a result...

Sorry for the delay in data analysis. The crash date you provided is July 13/2017 6:00pm Atlantic time, but the last flight record you provided in Google Driver is July 10/2017, there is no incident.
Could you please help to clarify again? Apologize for the trouble caused.
2017-8-12
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mryeje1
lvl.1
Flight distance : 613366 ft
Canada
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DJI Mindy Posted at 2017-8-12 03:28
Sorry for the delay in data analysis. The crash date you provided is July 13/2017 6:00pm Atlantic time, but the last flight record you provided in Google Driver is July 10/2017, there is no incident.
Could you please help to clarify again? Apologize for the trouble caused.

I just saw this.

here is a link to that fight. It was with drone harmony BTW 6/13/2017 flight log -drone harmony
2017-9-28
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DJI Mindy
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Flight distance : 7 ft
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mryeje1 Posted at 2017-9-28 10:01
I just saw this.

here is a link to that fight. It was with drone harmony BTW 6/13/2017 flight log -drone harmony

Did you fly the drone with third party APP? Sorry that we are unable to analyze other data except DJI Go.
2017-9-29
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mryeje1
lvl.1
Flight distance : 613366 ft
Canada
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DJI Mindy Posted at 2017-9-29 05:51
Did you fly the drone with third party APP? Sorry that we are unable to analyze other data except DJI Go.

You could if you wanted to, its plain English. You just wont. If you're not going to support customers who use 3rd party apps than you shouldn't release an SDK to developers.
2017-9-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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mryeje1 Posted at 2017-9-29 08:28
You could if you wanted to, its plain English. You just wont. If you're not going to support customers who use 3rd party apps than you shouldn't release an SDK to developers.

I understand your frustration, but we are unable to analyze third party data. If the drone can be recovered, we can analyze the flight log. Really sorry for this situation.
2017-9-29
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mryeje1
lvl.1
Flight distance : 613366 ft
United States
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DJI Mindy Posted at 2017-9-29 23:53
I understand your frustration, but we are unable to analyze third party data. If the drone can be recovered, we can analyze the flight log. Really sorry for this situation.

I found the drone! what do I do next?
2017-11-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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mryeje1 Posted at 2017-11-12 10:17
I found the drone! what do I do next?

Wow, congrats,
Please fill in online repair request form to start a ticket and send in the drone for further analysis, our team will take care of it.
Hope everything goes smoothly.
2017-11-12
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