Franco Bien
lvl.1
Flight distance : 89688 ft
Netherlands
Offline
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DJI Diana Posted at 2017-9-18 02:08
Have you tried to play the video on your PC? If yes, how is it going? Please provide me a screenshot of the error message. Besides, what mobile device are you using?
Hello Diana,
The files play well on PC. On my phone the play as well, even from the DJI Go editor. I see the files in the album, and they show "original" and can be played without problem.
Only when you go to create, it says "app does not support this video file". In create, you see the 3 different files i selected. You can edit them individually as well, and you can see the video when selected individually to edit. But in the overview screen you don't see the video playing. And when you choose "complete" it starts to compose the video, and stops at about 30%.
I use a Samsung A5 (2016). It is a fast phone with full HD screen.
If you google on this problem you see a lot of other users having the same problem. I am wondering if there isn't a solution already? I hope there is.
Greetings,
Franco Bien
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