jon
 lvl.4
United Kingdom
Offline
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I thought I would report back on this camera/gimbal issue and share my experience.
I emailed DJI's European service centre in Germany giving details, video and audio recording of my issue, and received an RMA within a day or so.
They said I only needed to return the camera/gimbal and not the whole Inspire, which was good.
Then on April 1st I took a trip to my local Fedex office, who robbed me blind for the carriage from UK to Germany (£48, or about $75 for a 5" x 5" x 5" box weighing 470 grams, or about a pound) and announced that it wouldn't arrive in Germany until the 7th, or maybe 8th April due to the bank holiday!
Anyways, I assume it arrived at that time, and although I heard nothing from DJI, I got an email from UPS announcing it would be delivered to me on the 22nd, which it did.
I was pleasantly surprised when a complete, new Gimbal arrived, retail packaged with protective case and filters, along with my original protective case that I had returned the old gimbal in.
So, under two weeks, no hassle (other than being rogered by Fedex) and no quibble - brand new replacement.
Thank you DJI Europe, an excellent service. I'm a very happy customer 
Jon |
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