djiuser_IShgymW Posted at 2017-11-21 14:29
The led cover is broken! while I was removing the propeller guards

Could you please provide us with a pic of it? Or you can directly send the picture to our support, we will check and see how to help. Thanks.

Hi! New spark, no crash, after my 2nd fly I removed the guards and two led cover caps broke. Already wrote to support....

BaZs0811 Posted at 2017-12-10 07:38
Hi! New spark, no crash, after my 2nd fly I removed the guards and two led cover caps broke. Already wrote to support....

Hello Sir, sorry to read on this, please provide us the email ticket number, we will contact our support to reply your email as soon as possible with the further resolution, thank you.

Same thing happened to me. I have send an email to support.eu@dji.com and I have the case with a number 911194

trz Posted at 2017-12-30 10:15
Same thing happened to me. I have send an email to  and I have the case with a number 911194

Hi there, I've checked your ticket number and the support just replied you today. Do not worry, they will help to start a case and proceed it soon.

My spark ALSO has a broken light cover and ring... who do i need to talk to about getting a new one?

Merchello Posted at 2018-1-12 14:15
My spark ALSO has a broken light cover and ring... who do i need to talk to about getting a new one?
[view_image]

You may need to send the drone in for diagnosis and repair. Please refer to the link below to contact our support. https://www.dji.com/support?site=brandsite&from=nav

Hi I have the same problem but mine also has a defect with the bracket which holds the cover. I need both the cover and the bracket. I have emailed support and my ticket number is

My ticket number is 949574. Can you please escalate?

fanse89c3419 Posted at 2018-1-24 08:53
My ticket number is 949574. Can you please escalate?

Hi there, I've checked your case and it is suggested to send it in for a fully diagnosis. The Support has offered you the case number and shipping label, please kindly arrange at your earliest convenience, thanks!

I lost the piece as well. But got it off Amazon and will update when I receive it. Hopefully the install will take about 10 seconds. RN I have tape over the LED to prevent dust from getting inside. As it can still fly. Just taking caution.

Same thing happened to me after my 3rd flight. It turned out that the prop guard on one of the motors grabbed on to the cover and ripped it off when removing said guard. DJI phone CSR told me to return it to the 3rd party retailer and get another Spark. After a bit of griping over how much I had paid for their product and additional refresh care, he then told me to email support with an image of the piece. I mean really, I'd be shocked if the part is more than 30 cents. I can get a set of 4 on ebay delivered for $5. This is not the way to create loyal customers.

GatorDave Posted at 2018-7-18 13:41
Same thing happened to me after my 3rd flight. It turned out that the prop guard on one of the motors grabbed on to the cover and ripped it off when removing said guard. DJI phone CSR told me to return it to the 3rd party retailer and get another Spark. After a bit of griping over how much I had paid for their product and additional refresh care, he then told me to email support with an image of the piece. I mean really, I'd be shocked if the part is more than 30 cents. I can get a set of 4 on ebay delivered for $5. This is not the way to create loyal customers.

After speaking with DJI rep(s), they sent me replacement covers in the mail instead of having to go through the whole repair process (danka!). Sadly, I now have to get my drone serviced for an ESC status error. Hoping the the DJI Refresh experience goes smoothly.  

GatorDave Posted at 2018-8-15 07:42
After speaking with DJI rep(s), they sent me replacement covers in the mail instead of having to go through the whole repair process (danka!). Sadly, I now have to get my drone serviced for an ESC status error. Hoping the the DJI Refresh experience goes smoothly.

Sorry to hear about this. The local team will take care once the package arrived. If you encounter any difficulties during the progress, feel free to contact us, we're glad to help.

Hello,
I face the same issue my led cover is lost is it possible to mail me a new one I already sent a mail to dji support eu request no is 1298678

farukisin23 Posted at 2018-8-16 02:55
Hello,
I face the same issue my led cover is lost is it possible to mail me a new one I already sent a mail to dji support eu request no is 1298678

I've checked the ticket number you offered, the designated team will collect the info and check whether it is available, please allow them some time, thank you!

DJI Susan Posted at 2018-8-16 23:29
I've checked the ticket number you offered, the designated team will collect the info and check whether it is available, please allow them some time, thank you!

Hello,
the team answered me that they can not send the part however as I can see in the forum same part has been sent to other users.
Could you please check it ?

farukisin23 Posted at 2018-8-26 23:07
Hello,
the team answered me that they can not send the part however as I can see in the forum same part has been sent to other users.
Could you please check it ?

May I have your ticket number or email address for better assistance?

DJI Susan Posted at 2018-8-27 04:24
May I have your ticket number or email address for better assistance?

I have sent you the details via PM

farukisin23 Posted at 2018-8-28 01:12
I have sent you the details via PM

Received with thanks! I've responded to you in PM, please kindly check later, thanks!

DJI Susan Posted at 2018-8-28 03:38
Received with thanks! I've responded to you in PM, please kindly check later, thanks!

Hello Susan,
It is really weird that a company like DJI afraid of the cost of the shipping, as I already shared that small piece can not be obtained from local seller. Please inform me with the shipping cost I will check if humble me can cover the cost.

farukisin23 Posted at 2018-8-28 21:59
Hello Susan,
It is really weird that a company like DJI afraid of the cost of the shipping, as I already shared that small piece can not be obtained from local seller. Please inform me with the shipping cost I will check if humble me can cover the cost.

Sorry for the inconvenience. I'll check with the team and keep you updated on the latest progress.

farukisin23 Posted at 2018-8-28 21:59
Hello Susan,
It is really weird that a company like DJI afraid of the cost of the shipping, as I already shared that small piece can not be obtained from local seller. Please inform me with the shipping cost I will check if humble me can cover the cost.

Check Ebay or Aliexpress, you will find many cheap covers. No need to worry about the shippingg cost.