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Faulty DJI Spark RC? problems upgrading firmware
2521 20 2017-7-30
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Flipside79
lvl.1
Norway
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I've tried updating on two different iPhones and an iPad. It always hangs somewhere between 0 and 18% and the error is always the same – 0x000000.

I also tried upgrading/downgrading the firmware by holding down the menu button on the top right with the same results.

When I first got it and tried upgrading the Spark itself through the RC it also stopped (I don't remember the error I got, but it acted similar to what I wrote above). I connected directly to the spark throught wifi and the update worked fine.

      -  video of the error, sorry about the vertical.

Anyone have a suggestion for what I can try? Connecting it through DJI Assistant 2 doesn't work as the RC isn't recognized.

2017-7-30
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DJI Susan
Administrator

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Please make sure you have a solid internet. And change to RC WiFi once the firmware download finished.
2017-8-4
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LordOM4
lvl.1
Flight distance : 9511 ft
United States
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DJI Susan Posted at 2017-8-4 01:59
Please make sure you have a solid internet. And change to RC WiFi once the firmware download finished.

I have the same problem with a new Spark fly more combo pack.
The RC firmware upgrade fails in the same way as we see in this video.
The firmware downloads to the phone, but when uploading to RC it stops at 5 %.
It is a bit frustrating, I got this drone yesterday and still haven't been doing any flying.
2017-9-4
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BMBR
lvl.1
Germany
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Same here...
2017-9-4
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brasda91
lvl.3
Flight distance : 57159 ft
United States
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Great. Don't even have mine yet and I'm already looking at issues right out of the gate.
2017-9-5
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DJI Susan
Administrator

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LordOM4 Posted at 2017-9-4 23:07
I have the same problem with a new Spark fly more combo pack.
The RC firmware upgrade fails in the same way as we see in this video.
The firmware downloads to the phone, but when uploading to RC it stops at 5 %.

@LordOM4 @BMBR Please refer below and export the upgrade log for further analysis. Appreciate your cooperation.

ios app:log/upgrade0
Android app: /sdcard/DJI/dji.go.v4/LOG/CACHE/UP_NEW_ALL
2017-9-6
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fans1135c443
lvl.1
United Kingdom
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DJI Susan Posted at 2017-9-6 02:34
@LordOM4 @BMBR Please refer below and export the upgrade log for further analysis. Appreciate your cooperation.

ios app:log/upgrade0

My log below, I have same problem.

e: 15:54:18  ********check*******DataEvent ok isupprogressing=false
e: 15:54:18  ********check*******collectDeviceInfo
e: 15:54:18  UpDeviceInfoCollector start
e: 15:54:19  whoamI WIFI_G
e: 15:54:19  getDeviceInfo broadcast rc002
e: 15:54:19  isConnectP4Series=true getDroneType=Unknown
e: 15:54:19  doneOnline device1=rc002
e: 15:54:19  doneOnline device2=null
d: 15:54:19  DM368 getCfgCallBack cancel
d: 15:54:19  WIFI_G getCfgCallBack cancel
d: 15:54:19  onStrategyCollectListOver aircraftStatus=null
d: 15:54:19  initFirmwareGroup groupKey=RC
d: 15:54:19  ***************************************ConnectP4RC******************************************
d: 15:54:19  WIFI_G getCfgCallBack start isToLocal=true
d: 15:54:19  ***************************************ConnectP4RC******************************************
d: 15:54:19  WIFI_G getCfgCallBack suc but not over. remainLen=960
e: 15:54:19  not connect glass
d: 15:54:19  WIFI_G getCfgCallBack suc but not over. remainLen=704
d: 15:54:19  WIFI_G getCfgCallBack suc but not over. remainLen=448
d: 15:54:19  WIFI_G getCfgCallBack suc but not over. remainLen=192
d: 15:54:19  WIFI_G getCfgCallBack suc isToLocal=true
d: 15:54:19  getcfg rcVersion=01.00.0100
d: 15:54:19  outpath=/data/user/0/dji.go.v4/files/upCfgFiles/rc002/deviceCfg_verify-WIFI_G.xml
d: 15:54:19  topath=/storage/emulated/0/DJI/dji.go.v4/offlineCfg/rc002-deviceCfg_verify-WIFI_G.xml
d: 15:54:20  daemonTimer serverCfgGetted=true deviceCfgGetted=true
d: 15:54:20  isAllSetted()=true
d: 15:54:20  up daemonTimer curAntirollback=1 antirollback=1
d: 15:54:20  up daemonTimer curAntirollbackExt=cn:1 antirollbackExt=cn:1
d: 15:54:20  up daemonTimer mCountryCodeMem=gb
d: 15:54:20  up daemonTimer curAntirollback=1 antirollback=1
d: 15:54:20  up daemonTimer curAntirollbackExt=cn:1 antirollbackExt=cn:1
d: 15:54:20  up daemonTimer mCountryCodeMem=gb
d: 15:54:20  up daemonTimer curAntirollback=1 antirollback=1
d: 15:54:20  up daemonTimer curAntirollbackExt=cn:1 antirollbackExt=cn:1
d: 15:54:20  up daemonTimer mCountryCodeMem=gb
d: 15:54:20  up daemonTimer curAntirollback=1 antirollback=1
d: 15:54:20  up daemonTimer curAntirollbackExt=cn:1 antirollbackExt=cn:1
d: 15:54:20  up daemonTimer mCountryCodeMem=gb
d: 15:54:20  serverCfgGetted=true cfgModel=dji.dbox.upgrade.p4.model.DJIUpCfgModel@57a51b3
d: 15:54:20  up daemonTimer curEnforce=0 enforce=0
d: 15:54:20  up daemonTimer curEnforceExt=cn:0 enforceExt=cn:0
d: 15:54:20  up daemonTimer mCountryCodeMem=gb
d: 15:54:20  up daemonTimer isNeedLock=false
d: 15:54:20  rc002 latestCfgModel=1 cfgModel=1
d: 15:54:20  rc002 latestCfgModel=0 cfgModel=0
d: 15:54:20  rc002 latestCfgModel=01.00.0400 cfgModel=01.00.0100
d: 15:54:20  rc002 isNeedUpgrade true isNeedLock false
d: 15:54:20   isNeedLock aircraftStatus==null=true
e: 15:54:26  tipbannerview msg.what==8 isShown=false
e: 15:54:26  can show up tipbanner
e: 15:54:26  will show 1
e: 15:54:26  do show
d: 15:54:34  choiceElement code=01.00.0400
d: 15:54:34  initFirmwareGroup groupKey=RC
e: 15:54:34  tar package start
e: 15:54:34  tipbannerview msg.what==21 isShown=false
e: 15:54:34  tar package have exist in local
e: 15:54:34  tipbannerview msg.what==22 isShown=false
d: 15:54:34  send MSG_ZipComplete
e: 15:54:34  do show
d: 15:54:34  MSG_ZipComplete
e: 15:54:34  upload deviceType=WIFI_G
e: 15:54:34  tipbannerview msg.what==22 isShown=false
e: 15:54:34  do show
e: 15:54:34  md5= c6 89 f4 75 90 b9 9a 67 37 32 e7 07 49 84 c2 e6
e: 15:54:34  requestUpgrade whoamI WIFI_G
e: 15:54:34  requestUpgrade WIFI_G
e: 15:54:39  uploadFailEnter isSupportV1=true isSupportFTP=false
e: 15:54:39  sw reverse start
e: 15:54:39  sw reverse result = 1
e: 15:57:59  ********check*******DJINetWorkStatusEvent event=CONNECT_OK
e: 15:57:59  ********check*******DataEvent lose
e: 15:57:59  升级中重启的特殊处理 延时60s结束升级状态
e: 15:57:59  1860重启的推送没获取到,按90秒超时计算
e: 15:57:59  disconnect second=0 isUpProgressing=true
e: 15:58:00  notifyDisconnect timeout=90
e: 15:58:00  timer schedule remainProcess=99
e: 15:58:00  tmpProcess=1.1 mpgs=1
e: 15:58:00  isUploading not tellProgress
e: 15:58:00  ********check*******reCollect for network but not connected
e: 15:58:00  disconnect second=1 isUpProgressing=true
e: 15:58:01  tmpProcess=2.2 mpgs=2
e: 15:58:01  isUploading not tellProgress
e: 15:58:02  tmpProcess=3.3000002 mpgs=3
e: 15:58:02  isUploading not tellProgress
e: 15:58:03  tmpProcess=4.4 mpgs=4
e: 15:58:03  isUploading not tellProgress
e: 15:58:04  tmpProcess=5.5 mpgs=6
e: 15:58:04  isUploading not tellProgress
e: 15:58:05  tmpProcess=6.6 mpgs=7
e: 15:58:05  isUploading not tellProgress
e: 15:58:06  tmpProcess=7.7 mpgs=8
e: 15:58:06  isUploading not tellProgress
e: 15:58:07  tmpProcess=8.8 mpgs=9
e: 15:58:07  isUploading not tellProgress
e: 15:58:08  tmpProcess=9.900001 mpgs=10
e: 15:58:08  isUploading not tellProgress
e: 15:58:09  tmpProcess=11.000001 mpgs=11
e: 15:58:09  isUploading not tellProgress
e: 15:58:10  tmpProcess=12.100001 mpgs=12
e: 15:58:10  isUploading not tellProgress
e: 15:58:11  tmpProcess=13.200002 mpgs=13
e: 15:58:11  isUploading not tellProgress
e: 15:58:12  tmpProcess=14.300002 mpgs=14
e: 15:58:12  isUploading not tellProgress
e: 15:58:13  tmpProcess=15.4000025 mpgs=15
e: 15:58:13  isUploading not tellProgress
e: 15:58:14  tmpProcess=16.500002 mpgs=17
e: 15:58:14  isUploading not tellProgress
e: 15:58:15  tmpProcess=17.600002 mpgs=18
e: 15:58:15  isUploading not tellProgress
e: 15:58:16  tmpProcess=18.700003 mpgs=19
e: 15:58:16  isUploading not tellProgress
e: 15:58:17  tmpProcess=19.800003 mpgs=20
e: 15:58:17  isUploading not tellProgress
e: 15:58:18  tmpProcess=20.900003 mpgs=21
e: 15:58:18  isUploading not tellProgress
e: 15:58:19  tmpProcess=22.000004 mpgs=22
e: 15:58:19  isUploading not tellProgress
e: 15:58:20  tmpProcess=23.100004 mpgs=23
e: 15:58:20  isUploading not tellProgress
e: 15:58:21  tmpProcess=24.200005 mpgs=24
e: 15:58:21  isUploading not tellProgress
e: 15:58:22  tmpProcess=25.300005 mpgs=25
e: 15:58:22  isUploading not tellProgress
e: 15:58:23  tmpProcess=26.400005 mpgs=26
e: 15:58:23  isUploading not tellProgress
e: 15:58:24  tmpProcess=27.500006 mpgs=28
e: 15:58:24  isUploading not tellProgress
e: 15:58:25  tmpProcess=28.600006 mpgs=29
e: 15:58:25  isUploading not tellProgress
e: 15:58:26  tmpProcess=29.700006 mpgs=30
e: 15:58:26  isUploading not tellProgress
e: 15:58:27  tmpProcess=30.800007 mpgs=31
e: 15:58:27  isUploading not tellProgress
e: 15:58:28  tmpProcess=31.900007 mpgs=32
e: 15:58:28  isUploading not tellProgress
e: 15:58:29  tmpProcess=33.000008 mpgs=33
e: 15:58:29  isUploading not tellProgress
e: 15:58:30  tmpProcess=34.100006 mpgs=34
e: 15:58:30  isUploading not tellProgress
e: 15:58:31  tmpProcess=35.200005 mpgs=35
e: 15:58:31  isUploading not tellProgress
e: 15:58:32  tmpProcess=36.300003 mpgs=36
e: 15:58:32  isUploading not tellProgress
e: 15:58:33  tmpProcess=37.4 mpgs=37
e: 15:58:33  isUploading not tellProgress
e: 15:58:34  tmpProcess=38.5 mpgs=39
e: 15:58:34  isUploading not tellProgress
e: 15:58:35  tmpProcess=39.6 mpgs=40
e: 15:58:35  isUploading not tellProgress
e: 15:58:36  tmpProcess=40.699997 mpgs=41
e: 15:58:36  isUploading not tellProgress
e: 15:58:37  tmpProcess=41.799995 mpgs=42
e: 15:58:37  isUploading not tellProgress
e: 15:58:38  tmpProcess=42.899994 mpgs=43
e: 15:58:38  isUploading not tellProgress
e: 15:58:39  tmpProcess=43.999992 mpgs=44
e: 15:58:39  isUploading not tellProgress
e: 15:58:40  tmpProcess=45.09999 mpgs=45
e: 15:58:40  isUploading not tellProgress
e: 15:58:41  tmpProcess=46.19999 mpgs=46
e: 15:58:41  isUploading not tellProgress
e: 15:58:42  tmpProcess=47.299988 mpgs=47
e: 15:58:42  isUploading not tellProgress
e: 15:58:43  tmpProcess=48.399986 mpgs=48
e: 15:58:43  isUploading not tellProgress
e: 15:58:44  tmpProcess=49.499985 mpgs=49
e: 15:58:44  isUploading not tellProgress
e: 15:58:45  tmpProcess=50.599983 mpgs=51
e: 15:58:45  isUploading not tellProgress
e: 15:58:46  tmpProcess=51.69998 mpgs=52
e: 15:58:46  isUploading not tellProgress
e: 15:58:47  tmpProcess=52.79998 mpgs=53
e: 15:58:47  isUploading not tellProgress
e: 15:58:48  tmpProcess=53.89998 mpgs=54
e: 15:58:48  isUploading not tellProgress
e: 15:58:49  tmpProcess=54.999977 mpgs=55
e: 15:58:49  isUploading not tellProgress
e: 15:58:50  tmpProcess=56.099976 mpgs=56
e: 15:58:50  isUploading not tellProgress
e: 15:58:51  tmpProcess=57.199974 mpgs=57
e: 15:58:51  isUploading not tellProgress
e: 15:58:52  tmpProcess=58.299973 mpgs=58
e: 15:58:52  isUploading not tellProgress
e: 15:58:53  tmpProcess=59.39997 mpgs=59
e: 15:58:53  isUploading not tellProgress
e: 15:58:54  tmpProcess=60.49997 mpgs=60
e: 15:58:54  isUploading not tellProgress
e: 15:58:55  tmpProcess=61.599968 mpgs=62
e: 15:58:55  isUploading not tellProgress
e: 15:58:56  tmpProcess=62.699966 mpgs=63
e: 15:58:56  isUploading not tellProgress
e: 15:58:57  tmpProcess=63.799965 mpgs=64
e: 15:58:57  isUploading not tellProgress
e: 15:58:58  tmpProcess=64.89996 mpgs=65
e: 15:58:58  isUploading not tellProgress
e: 15:58:59  tmpProcess=65.99996 mpgs=66
e: 15:58:59  isUploading not tellProgress
e: 15:59:00  tmpProcess=67.09996 mpgs=67
e: 15:59:00  isUploading not tellProgress
e: 15:59:01  tmpProcess=68.19996 mpgs=68
e: 15:59:01  isUploading not tellProgress
e: 15:59:02  tmpProcess=69.29996 mpgs=69
e: 15:59:02  isUploading not tellProgress
e: 15:59:03  tmpProcess=70.399956 mpgs=70
e: 15:59:03  isUploading not tellProgress
e: 15:59:04  tmpProcess=71.499954 mpgs=71
e: 15:59:04  isUploading not tellProgress
e: 15:59:05  tmpProcess=72.59995 mpgs=73
e: 15:59:05  isUploading not tellProgress
e: 15:59:06  tmpProcess=73.69995 mpgs=74
e: 15:59:06  isUploading not tellProgress
e: 15:59:07  tmpProcess=74.79995 mpgs=75
e: 15:59:07  isUploading not tellProgress
e: 15:59:08  tmpProcess=75.89995 mpgs=76
e: 15:59:08  isUploading not tellProgress
e: 15:59:09  tmpProcess=76.99995 mpgs=77
e: 15:59:09  isUploading not tellProgress
e: 15:59:10  tmpProcess=78.099945 mpgs=78
e: 15:59:10  isUploading not tellProgress
e: 15:59:11  tmpProcess=79.19994 mpgs=79
e: 15:59:11  isUploading not tellProgress
e: 15:59:12  tmpProcess=80.29994 mpgs=80
e: 15:59:12  isUploading not tellProgress
e: 15:59:13  tmpProcess=81.39994 mpgs=81
e: 15:59:13  isUploading not tellProgress
e: 15:59:14  tmpProcess=82.49994 mpgs=82
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e: 15:59:15  tmpProcess=83.59994 mpgs=84
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e: 15:59:16  tmpProcess=84.699936 mpgs=85
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e: 15:59:17  tmpProcess=85.799934 mpgs=86
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e: 15:59:27  tmpProcess=96.79992 mpgs=97
e: 15:59:27  isUploading not tellProgress
2017-9-6
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fans330dadb2
Captain
Flight distance : 1977175 ft
Croatia
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Try using an Iphone, I could not get this done with an Android phone, then tried an Iphone with success,,!!
2017-9-6
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brasda91
lvl.3
Flight distance : 57159 ft
United States
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@Flipside, did you switch back to the RC's wifi before you tried installing the update?
2017-9-6
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djiuser_fbMEgkh
lvl.4
United States
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for those of you who have the remote update get stuck at 5%, go find the apk file for the previous version of the dji go 4 app.  i had to do this today to successfully update mine.  all good now.  i must have tried 10 times last night using the latest version.  found another thread with the link to the apk.  i'll see if i can find it again.
2017-9-6
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WickedWingman
lvl.4
United States
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here's the apk
www. apk4fun .com/apk/164985/
won't let me post a link, so remove the spaces before and after apk4fun
2017-9-6
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LordOM4
lvl.1
Flight distance : 9511 ft
Hong Kong
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DJI Susan Posted at 2017-9-6 02:34
@LordOM4 @BMBR Please refer below and export the upgrade log for further analysis. Appreciate your cooperation.

ios app:log/upgrade0

Problem solved. I used an old version of the app, and the updating was no longer any problem.

The current app is the problem.
2017-9-6
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djiuser_TVqeIOC
New
United States
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LordOM4 Posted at 2017-9-4 23:07
I have the same problem with a new Spark fly more combo pack.
The RC firmware upgrade fails in the same way as we see in this video.
The firmware downloads to the phone, but when uploading to RC it stops at 5 %.

Im experiencing the exact problem.  Purchased this to take to my bachelor party in Cabo.  Take a rocket scientist to get this thing going.  Got it going after 4 hrs last night then woke up and tried it this am and im having the same update issue for the remote. Stuck on 5% and beeps driving me crazy. You had any luck?
2017-9-6
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DJI Susan
Administrator

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fans1135c443 Posted at 2017-9-6 07:11
My log below, I have same problem.

e: 15:54:18  ********check*******DataEvent ok isupprogressing=false

Received with thanks! I will forward to our engineers for further analysis. Also, please try to switch another iOS mobile first and check whether the update is successful if available.
2017-9-8
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WickedWingman
lvl.4
United States
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GUYS!! the problem if you are freezing at 5% is known.  it's an app issue.  download and install the previous version of the app.  it's that simple.
www.apk4fun.com/apk/164985/
2017-9-8
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carlitosparky
lvl.1
Flight distance : 261486 ft
Curaçao
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Seems the last updare screwed it all up...got a delay on my phonecthat sucks flying and now iam only in 5.8G wtf dji seems all these updates are worthless
2017-9-8
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DJI Susan
Administrator

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LordOM4 Posted at 2017-9-6 17:31
Problem solved. I used an old version of the app, and the updating was no longer any problem.

The current app is the problem.

Thanks for keeping us updated. Our engineers are working on this, and hopefully they will get it addressed soon.
2017-9-9
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DJI Susan
Administrator

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fans1135c443 Posted at 2017-9-6 07:11
My log below, I have same problem.

e: 15:54:18  ********check*******DataEvent ok isupprogressing=false

Sir, may I know what's the version of your APP? Our engineers have been aware of the APP issue and will fix it soon. Please try to install the 4.1.5 APP and check if the issue remains.
2017-9-12
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adfp_88
lvl.2

Hong Kong
Offline

We are sorry to inconvenience caused. It is recommended to reinstall DJI GO 4 v4.1.5 and update the remote controller again.You could contact DJI  Susan for .apk file. After the remote controller is updated, please update the app to the latest version.
2017-9-13
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fans84c83e5e
lvl.1
Flight distance : 272 ft
  • >>>
France
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Same here... New galaxy note 8 and stuck with 5%.
Getting crazy... beep, beep, beep, beep, beep,
Please could you imagine something easy for these every use firmware update of everything ?? I have inspire, inspire pro, phantom, spark. i have several android and ios phone. So what ? Is it me or DJI that does wrong ???
2017-9-23
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fans84c83e5e
lvl.1
Flight distance : 272 ft
  • >>>
France
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OK solved. Sorry guy, i had to redo all the process on ios. it is not a smart way to fix this bug, i know. But  what else propose DJI ?
2017-9-23
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