Dubwilcox
lvl.2
Flight distance : 46831 ft
Mexico
Offline
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UPDATE:
Huge plot twist. Take a look at this response I received just now from DJI Support:
Thanks for your cooperation.
For this case, it was a ultrasound issue with the aircraft that lead to this incident, and there was no pilot error found. You do not have to stay away from the area, and there was no abnormality found with your remote controller as well.
However according to the flight record and the information you send, the version of the aircraft was China, and the serial number of your remote also didn't match the number of the aircraft. It was not the original remote with the aircraft.
As we don't have international warranty service and for the version of your aircraft, the coupon was only can be used in China. If you are not in that country now, you can choose to send the aircraft to your friends there.
For this situation, please contact the seller for further help, because it was a severe problem that the seller sold the aircraft in improper country/region, even the remote controller was not the original one matched with the aircraft. And we could only offer the 100% off coupon code for China because we have to obey our after-sale service policy, which might bring great inconvenience to you.
Sorry I didn't make it clear in last email, that please be noted that we could not offer any discount or replacement when the serial number of the aircraft and the remote didn't match. Please do contact the seller for the reason and further investigation about this issue.
If you have friend in China and would like to accept the offer, or the seller can help with this issue, please let us know. We will wait for your reply.
Have a nice day.
Best Regards,
Evelyn
DJI Tech Support
http://www.dji.com/That is a lot to digest, and now I'm really confused because I bought it from Amazon in the US. I don't know anyone in China to send it to. I'm wondering if the unclear serial number on the remote is the reason for this. I sent them a picture as well as what I could make out from it as it is a bit faded only two months in.
Does anyone know what the hell is going on with a response like this?
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