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Osmo Mobile - Crash Samsung S8
904 6 2017-8-1
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Paniza
First Officer
Flight distance : 1411801 ft
Canada
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The app complain that is not compatible with screen resolution and crashes.


Can't use Osmo.


Any solution?




Thanks,




Http://CanDrones.ca
2017-8-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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Paniza, may I have more details of the issue you encountered?
The APP constantly crashes when you connect to Osmo Mobile? It is closed automatically when you run the APP, right?
What is the version of your APP?  Have you reinstalled?
2017-8-2
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Paniza
First Officer
Flight distance : 1411801 ft
Canada
Offline

DJI Mindy Posted at 2017-8-2 01:54
Paniza, may I have more details of the issue you encountered?
The APP constantly crashes when you connect to Osmo Mobile? It is closed automatically when you run the APP, right?
What is the version of your APP?  Have you reinstalled?

Hi Mindy,

I get a popup saying this app might not be compatible. Then it crashes right the way.

Support asked me to get an older version. I will try that.

Any other tip?


Thanks.
2017-8-2
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DJI Mindy
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Paniza Posted at 2017-8-2 05:37
Hi Mindy,

I get a popup saying this app might not be compatible. Then it crashes right the way.

We never saw the error message like that, that will be a good choice to downgrade the APP, please keep me updated if the problem persists.
2017-8-3
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Paniza
First Officer
Flight distance : 1411801 ft
Canada
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DJI Mindy Posted at 2017-8-3 00:16
We never saw the error message like that, that will be a good choice to downgrade the APP, please keep me updated if the problem persists.

S8 has an Asian model with a different processor. That could be it.
2017-8-3
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Paniza
First Officer
Flight distance : 1411801 ft
Canada
Offline

DJI Mindy Posted at 2017-8-3 00:16
We never saw the error message like that, that will be a good choice to downgrade the APP, please keep me updated if the problem persists.
Edit: Never mind... I read the ticket again and support just said Go 3 it is not compatible with S8. Sight.

Btw, Lichi app works without any issues.

Thanks.
2017-8-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Paniza Posted at 2017-8-3 04:31
Edit: Never mind... I read the ticket again and support just said Go 3 it is not compatible with S8. Sight.

Btw, Lichi app works without any issues.

We are sorry for the inconvenience that has been caused, we will keep improving our products to make it compatible with more mobile device.
2017-8-3
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