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fansa9ce0803
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Canada
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I'm sure there are 100 posts on this. Do you really think after spending $1000s supplying an app full of ads is reasonable? Ones that can delay reconnecting to a drone 200 feet in the air! This is pretty low budget and I cannot think of any company on the planet that would do this. At least offer one ad free for a couple bucks if that greedy. Including ads is unprofesional in this case just because app is free. The app is free but the gear is not!

It's baffling you think this practice is OK.





2017-8-1
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eylneb
lvl.4
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errr u on android? there isnt any ads in ios.. maybe your phone is infected?
2017-8-1
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crypiehef
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United States
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fansa9ce0803 Your Android has a trojan.adware infection. I'm a Security Engineer and see this all the time on our company's Androids. I recommend resetting the phone to factory defaults if you can't remove the infection.
2017-8-1
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eylneb
lvl.4
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tsk tsk... haha
2017-8-1
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Thor1
lvl.4
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Canada
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man that's just bad luck!
2017-8-1
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eylneb
lvl.4
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too much porn or cracked software
2017-8-1
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Charles Adams
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I'm running the latest Android version, and I have no adds.  Pretty certain that other commenters are correct that your phone is infected with something.
2017-8-1
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Frangu
lvl.2
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United States
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now this thread is infected
2017-8-1
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fansa9ce0803
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crypiehef Posted at 2017-8-1 06:57
fansa9ce0803 Your Android has a trojan.adware infection. I'm a Security Engineer and see this all the time on our company's Androids. I recommend resetting the phone to factory defaults if you can't remove the infection.

Sigh. I'm talking about DJI promotion ads. Come on guys, I'm not talking about pop ups for Viagra.

You say you never see DJI promos?
2017-8-1
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Charles Adams
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fansa9ce0803 Posted at 2017-8-1 08:40
Sigh. I'm talking about DJI promotion ads. Come on guys, I'm not talking about pop ups for Viagra.

You say you never see DJI promos?

No.  I've never seen a DJI promo while using the app.  I would agree that if I were to see a promo during flight, I would be p!$$ed!  But it's never happened to me (flying or otherwise).
2017-8-1
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NdFeB
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United Kingdom
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fansa9ce0803 Posted at 2017-8-1 08:40
Sigh. I'm talking about DJI promotion ads. Come on guys, I'm not talking about pop ups for Viagra.

You say you never see DJI promos?

Android here and NO I don't see any
2017-8-1
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fansa9ce0803
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Canada
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Charles Adams Posted at 2017-8-1 08:48
No.  I've never seen a DJI promo while using the app.  I would agree that if I were to see a promo during flight, I would be p!$$ed!  But it's never happened to me (flying or otherwise).

Really. Well WTF. I get them almost 1/2 the time I start app. Especially when app crashes and have to restart mid flight. I have to select "skip" to get back to business

This is extra bizarre now. I assumed for obvious reasons this was internal app. I'm on airplane mode when I fly except wifi. Hmmm...
2017-8-1
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Charles Adams
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fansa9ce0803 Posted at 2017-8-1 08:57
Really. Well WTF. I get them almost 1/2 the time I start app. Especially when app crashes and have to restart mid flight. I have to select "skip" to get back to business

This is extra bizarre now. I assumed for obvious reasons this was internal app. I'm on airplane mode when I fly except wifi. Hmmm...

I'm guessing it's a context sensitive Trojan.  McAfee has some protection software for Android (which I prefer).  Or resetting it (which can be painful).
2017-8-1
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fansa9ce0803
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Charles Adams Posted at 2017-8-1 09:00
I'm guessing it's a context sensitive Trojan.  McAfee has some protection software for Android (which I prefer).  Or resetting it (which can be painful).

If nobody ever gets them it has to be on my end. Extra odd is it's a clean phone just for this. Wiped, factory reset and no other apps.

I will have to do some scanning it seems. Thanks guys
2017-8-1
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ImHereToCrash
Second Officer
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confirming no ads here, android samsung S8. and iPad Mini 2 w/ Retina display.
2017-8-1
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DJI Susan
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Sorry for the confusion first. We do not add promotion ads when flying. Please try to reset the factory and re-install the APP for check.

Also, another mobile may help you verify the issue better.
2017-8-1
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VODQAR
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Flight distance : 2254 ft

South Korea
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Yes. This.

maybe.. need to buy more spare sparky

Screenshot_20170802-171815.png
2017-8-2
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eylneb
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VODQAR Posted at 2017-8-2 00:28
Yes. This.

maybe.. need to buy more spare sparky

did you download the dji go 4 from official source google playstore? could be "hacked"
2017-8-2
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eylneb
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fansa9ce0803 Posted at 2017-8-1 08:40
Sigh. I'm talking about DJI promotion ads. Come on guys, I'm not talking about pop ups for Viagra.

You say you never see DJI promos?

trojan\adware isn't just about viagra, etc... can be anything..
2017-8-2
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eylneb
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fansa9ce0803 Posted at 2017-8-1 09:07
If nobody ever gets them it has to be on my end. Extra odd is it's a clean phone just for this. Wiped, factory reset and no other apps.

I will have to do some scanning it seems. Thanks guys

did you download the dji go 4 from official source like google play store? could be "hacked"
2017-8-2
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VODQAR
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eylneb Posted at 2017-8-2 00:31
did you download the dji go 4 from official source google playstore? could be "hacked"

I've download from google play store DJI GO 4 (4.1.4) app and even after factory reset same ads popup when DJI GO 4 launch

maybe this ads effect by country. Mm.. Im in S.Korea and Nexus 5X Device
2017-8-2
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zguy
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United States
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I've seen the same Spark ad.  Note 3 in US.
2017-8-2
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maXX1
lvl.3
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Germany
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Android DjGo4 App from the Playstore and I have never seen DJI promos in the app here in Germany
2017-8-2
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fansa9ce0803
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Canada
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VODQAR Posted at 2017-8-2 00:28
Yes. This.

maybe.. need to buy more spare sparky

Yes this is what I'm getting.

***It's not a Trojan. I appreciate the help, but please, no more virus talk. This is built into app. From google play

2017-8-3
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eylneb
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fansa9ce0803 Posted at 2017-8-3 17:57
Yes this is what I'm getting.

***It's not a Trojan. I appreciate the help, but please, no more virus talk. This is built into app. From google play

1st thing 1st..

what phone are u using?
What version of android are you on?
could be a specific brand\model you are using which comes builtin...

http://www.makeuseof.com/tag/and ... ying-popup-adverts/ old but sound advise...

i've tested on my android phone.. no adverts at all...
2017-8-3
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djiuser_oUn3550
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United Kingdom
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This one! It's called DJI-SPLASH...yes, quite annoying...
2017-05-25.jpg
2017-8-3
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eylneb
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djiuser_oUn3550 Posted at 2017-8-3 23:30
This one! It's called DJI-SPLASH...yes, quite annoying...

at what stage do you see this??
2017-8-4
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djiuser_oUn3550
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eylneb Posted at 2017-8-4 00:02
at what stage do you see this??

Right at the startup of the app.
2017-8-9
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lucsvette
lvl.4
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Canada
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IOS is the way to go .. LOL
2017-8-9
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mpwobbly
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Australia
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Charles Adams Posted at 2017-8-1 08:01
I'm running the latest Android version, and I have no adds.  Pretty certain that other commenters are correct that your phone is infected with something.

Brand new (just received) Samsung Galaxy Note 8 and the nuisance DJI Spark ads that people are referring to are video ads from DJI being downloaded to the phone's photo album into a DJI Splash folder. I am sure that this IS NOT a virus I just got my phone and have done nothing with it except set up my DJI Go app and it keeps downloading the Spark video clips (ads) from DJI. Just because you guys don't have the problem don't assume that it is always a virus causing the problem I can assure you that it isn't.

DJI should look into this and stop this annoying downloading of video ads.
2017-11-22
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DJI Elektra
DJI team
Hong Kong
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mpwobbly Posted at 2017-11-22 00:41
Brand new (just received) Samsung Galaxy Note 8 and the nuisance DJI Spark ads that people are referring to are video ads from DJI being downloaded to the phone's photo album into a DJI Splash folder. I am sure that this IS NOT a virus I just got my phone and have done nothing with it except set up my DJI Go app and it keeps downloading the Spark video clips (ads) from DJI. Just because you guys don't have the problem don't assume that it is always a virus causing the problem I can assure you that it isn't.

DJI should look into this and stop this annoying downloading of video ads.

Please provide a screenshot of your photo album. What is the version of your app? I would help you reflect the situation. Thanks for your support.
2017-11-22
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mpwobbly
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Australia
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DJI Elektra Posted at 2017-11-22 01:18
Please provide a screenshot of your photo album. What is the version of your app? I would help you reflect the situation. Thanks for your support.

Thanks for your interest. I have deleted the 'DJI splash' folder in my Gallery so I can't show it to you at the moment but if it comes back again I will. I hope the DJI Splash folder is not needed for something important because I have now deleted it in frustration.
2017-11-22
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DJI Elektra
DJI team
Hong Kong
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mpwobbly Posted at 2017-11-22 20:08
Thanks for your interest. I have deleted the 'DJI splash' folder in my Gallery so I can't show it to you at the moment but if it comes back again I will. I hope the DJI Splash folder is not needed for something important because I have now deleted it in frustration.

I see. Sorry for the trouble it brings. And please keep us updated if the situation appears again.
2017-11-23
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Aussie Diver4
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Australia
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Yeah I got 1 for Black Friday Sale
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2017-11-30
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mpwobbly
lvl.2
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Australia
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djiuser_oUn3550 Posted at 2017-8-3 23:30
This one! It's called DJI-SPLASH...yes, quite annoying...

I have now converted to a Mac iPad Mini 4 (for better viewing with my old eyes) and will wait and see what happens.

In summary, I hope I have fixed my problem now. I'll see soon I guess.
2018-2-4
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SOUNDWAVE439
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United States
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Just sue them for allowing third party softwares in their app
2018-2-4
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3-D
lvl.4
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So where has this landed?
I just bought a Mavic Air.  In preparing for it's arrival, i downloaded the app.  it clearly states that it contains ads.  
I'm with @fansa9ce0803.  Who thinks this is ok?  Is there a use for the app outside of flying the gear?  There should be a way to stop ads.  if nothing else, once you register a drone, ads should be disabled.  There is no need at all for ads to be seen after i just spent $1000.

2018-4-12
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shoebob
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Australia
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Hi all,

This ad issue has hit me for the first time. I just opened my phone's gallery (Samsung Galaxy S7) and sitting in there is a photo ad for a DJI product. It's in the /DJI/dji.go.v4/DJI_SPLASH folder.

I find this to be a totally unacceptable invasion of my phone and privacy. This behaviour is what I would expect of dodgy apps or an infected phone. It feels like my phone now has a virus and is out of my control. Not happy DJI.

The ad was saved in my gallery 9th April 2019 and takes up 1.35MB space.

DJI GO 4 app version on my phone is 4.3.8.

I paid a lot of money for my DJI product and I expect better from them.
2019-4-10
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