Compass error when moving the gimbal (with video to show)
1544 3 2017-8-1
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ftmonjardim
lvl.1
Flight distance : 330807 ft
Brazil
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Hi guys,
Looks I find the issue that i'm having with my mavic pro.

I Started a thread a few days ago about an issue with compass interference
https://forum.dji.com/forum.php? ... mp;page=1#pid891426

But today I discovered how to replicate the error.
When the gimbal is fully up, no interference is show in the sensor state page, but if I start to put the gimbal down, the green color starts to become yellow and than bang, RED and an interference message is show.

I recorded this video below replicating the error, but it's in portuguese, but I think you guys could understand very well what's is happening.


definitly it's a hardware problem.
2017-8-1
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DJI Diana
Administrator
Flight distance : 2408 ft

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I would recommend you send the drone in for diagnosis. Please contact the Support to start a case, here is a link for your reference. http://www.dji.com/support
2017-8-1
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ftmonjardim
lvl.1
Flight distance : 330807 ft
Brazil
Offline

DJI Diana Posted at 2017-8-1 19:12
I would recommend you send the drone in for diagnosis. Please contact the Support to start a case, here is a link for your reference. http://www.dji.com/support

Send to?
I'm in Brazil.
2017-8-2
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DJI Diana
Administrator
Flight distance : 2408 ft

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ftmonjardim Posted at 2017-8-2 12:21
Send to?
I'm in Brazil.

Send it to the North American Repair Center, please refer to the link below to contact the Support, they'll create a case for you. http://www.dji.com/support
2017-8-2
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