Aardvark
 First Officer
Flight distance : 384432 ft
United Kingdom
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CentralOtagoKiw Posted at 2017-8-18 11:22
I have spoken to the NZ distributors about the camera reset demonstrated in the video...they did not indicate that I should send it in for repair, but I was told instead to wait until DJI pushes out its next firmware update. Common sense seems to prevail, and the distributors do not believe it's a hardware issue. Also, the distributors know this is a fairly new camera unit. They replaced the original one back in October last year due to a soft focus. The new unit worked flawlessly up until I updated in July.
Overall, I'm not unhappy with the July firmware update that seems to have had so many negative effects as reported in these forums and also in Phantom Pilots. My horizon is straight, I have no flight control issues, and more importantly, the DJI Go app running on my NVidia Shield K1 has not crashed since DJI Go was updated to the latest version - that's definitely a plus for me!
"DJI seems happy to blame the hardware ("it's faulty, send it in..."), rather than just admitting the software is messed up"
My take on that is that it is the bottom line of a checklist, that their first line support works to (do they have 2nd line support ? Here perhaps, where the Mods generally do a good job in chasing up problems).
So is it not a case of 'If the basics on the list do not work, then don't worry, DJI will repair it for you'. That is if the individuals concerned do not want to wait for a fix to the firmware.
I wonder if it is such a bad principle.
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lvl.3
Second Officer
