Hi has anyone here experience a mysterious swelling on their mavs dispite not even crashing once?  It's located above the front vision sensors on mine and I've already sent mine to repair

Do you have a pic? What is your case number? We'll take care of drone after it arrived. Hope it can be addressed shortly.

DJI Diana Posted at 2017-8-2 02:49
Do you have a pic? What is your case number? We'll take care of drone after it arrived. Hope it can be addressed shortly.

Thanks Diana . My case number is CAS-834660-S5G0T2 . I'll be able to provide you a pic in 9 hours time because the pic is stored on my ipad

fans969cbb25 Posted at 2017-8-2 03:13
Thanks Diana . My case number is CAS-834660-S5G0T2 . I'll be able to provide you a pic in 9 hours time because the pic is stored on my ipad

Just checked your case, the repair center received your drone, it is under process now. You'll get an update soon.

DJI Diana Posted at 2017-8-2 03:36
Just checked your case, the repair center received your drone, it is under process now. You'll get an update soon.

Thanks . Can I ask , if they replace the unit . Will my DJI care be transferred to the new unit ?

fans969cbb25 Posted at 2017-8-2 03:49
Thanks . Can I ask , if they replace the unit . Will my DJI care be transferred to the new unit ?

If the drone is replaced under DJI care, it will be transferred to the replacement automatically.Otherwise, you need to send an email with the SN of the drone and case number to djicare@dji.com, the DJI Care team will deal with it.

DJI Diana Posted at 2017-8-2 03:57
If the drone is replaced under DJI care, it will be transferred to the replacement automatically.Otherwise, you need to send an email with the SN of the drone and case number to , the DJI Care team will deal with it.

Hi unfortunately they have gotten back with me and say it won't be covered under warranty dispite it being a known reaccuring problems that is known with mavic users

https://forum.dji.com/thread-93603-1-1.html  

Plz help if you can!

fans969cbb25 Posted at 2017-8-2 08:51
Hi unfortunately they have gotten back with me and say it won't be covered under warranty dispite it being a known reaccuring problems that is known with mavic users

https://forum.dji.com/thread-93603-1-1.html  

Hi diana I hope this helps you . Its potruding outward as if someone is pushing from the inside

fans969cbb25 Posted at 2017-8-2 23:50
Hi diana I hope this helps you . Its potruding outward as if someone is pushing from the inside

I‘ve informed our appropriate team to look into it, will have someone contact you for the details soon, appreciate your patience.

DJI Diana Posted at 2017-8-3 00:07
I‘ve informed our appropriate team to look into it, will have someone contact you for the details soon, appreciate your patience.

Thanks sorry didn't know it failed to send but here it is again . Note that the indentation is bulging upwards as opposed to downwards if it was caused by a direct hit

fans969cbb25 Posted at 2017-8-3 02:32
Thanks sorry didn't know it failed to send but here it is again . Note that the indentation is bulging upwards as opposed to downwards if it was caused by a direct hit

We all have seen this before, did they say why they wouldn't cover this under warranty, I have just sent mine in because of stress crack, just waiting for it to arrive and be accessed, I won't be happy if it's not covered by warranty.

Yeah here's another case with the bulgy mavic they can reference

fans969cbb25 Posted at 2017-8-3 03:30
Yeah here's another case with the bulgy mavic they can reference

https://forum.dji.com/thread-93603-1-1.html

Just got a msg that it will be a free warranty repair . Thanks Diana!