Onomarn
lvl.1
Flight distance : 4728 ft
United States
Offline
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DJI Mindy Posted at 2017-8-2 18:41
Onomarn, sorry for your experience, since the drone wasn't recovered, the black box cannot be retrieved. While the flight records in mobile device are limited to analyze the reason, sometimes we could not find the precise cause about the accident so we provide a discount to reduce your loss as much as possible.
We apologize for the trouble caused.
Reduce my loss at much as possible? I basically paid 759 USD (Drone fly more combo + Dji Care Less) for a drone that after 4 days of owning went crashing into the ocean because of a power cycle or something that you guys will refuse to admit to. I've had other drones in the past and this has never happened.
When a similar issue (not the exact same issue probably, but may never know because DJI won't say anything other than its a "known issue that affects a "small" number of drones) happened to GoPro, they sucked it up and recalled all their drones, fixed the issue, then put it back up for sale a few months later. Y'all need to take a lesson from GoPro.
Offering users 30% off a new drone to replace the one they lost due to an issue that DJI refuses to fully admit is ridiculous. The way I see it and probably others do to is, you basically want us to throw more money at you so we can buy another drone that may or may not go crashing again, and then say oh sorry for your loss here is another 30% off another drone.
I'm sorry but the forums here have over 50+ cases in total (there was a running list until a moderator deleted it) and you are still trying to hide how big its become? I know that this is a new drone and issues are expected to arise, though with most companies you will be well taken care of after the fact, but with DJI nope thats not the case. All I've seen so far is "please post your flight logs and we will analyze the data". That data is analyzed then nothing happens other than "sorry for your loss".
Here's my data http://app.airdata.com/main?share=IJTmsT As you can see everything was ideal, from temp to visibility. At the end of the recording I was 58m (190+feet) in the air. The drone ceased to respond to commands and fell from the sky like a brick into the ocean. Luckily it was prior to 8am and the beach was mostly empty. The only thing DJI can say is: Thanks for your patience.
For your claimed case CAS-800296-L6J0Q3, we have already finished the analysis, and the result is as follows:
1.The aircraft worked at GPS mode, and responded to RC command perfectly;
2.T=02:20, H=58 m, D=39.1 m, battery power 85%, the pilot pulled down the throttle stick fully, and the drone had the falling speed of 1.5m/s, then the flight records was interrupted;
3. Take off point:36.6100290,-121.8965219; last point:36.6102157, -121.8961493. The subsequent flight situation was unknown, which could not determine the cause of the accident.
With the record ended without any sign of abnormality, we could not verify what happened afterwards.
We truly appreciate your support for DJI, and especially applied for a 30% off coupon for aircraft without charger and remote:
http://store.dji.com/product/spark
This "Evelyn" from DJI support must be very busy, because the same name is responding to everyones case, luckily the answers are from a script. If I got the drone back from the ocean, I'd probably get a similar response, we will analyze your data and get back to you. Oh the flight data is inconclusive. |
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