fansf00f808a Posted at 4-25 00:30
Hi Mindy

im from Germany i have problem whit me Mavic air I have to send him to Holland?

Hi Jozef, the Mavic Air in Germany needs to be sent to Holland for the repair service, the system dispatches automatically according to your country and the model of the drone, no worries. The NL repair center will help take good care of it.

Which one is the correct is the correct adress for repair my Mavic Mini

DJI Europe Bv.
RMA Department
Daelderweg 21
6361 HK NUTH
The Netherlands

OR
DJI Europe BV
Bijdorp-Oost 6
2992 LA Barendrecht
The Netherlands

And become I a shipping label or not ?

djiuser_W3U4ikf0ArHP Posted at 5-14 08:56
Which one is the correct is the correct adress for repair my Mavic Mini

DJI Europe Bv.

Hi there, I have tried but unable to get your case number via your forum account. So may I confirm if you have created a case number, please?
If not, you are recommended to start an online repair request on our official web and then send it back. Here is the link: https://repair.dji.com/repair/index?site=brandsite&from=nav

Guten Tag, ich habe ein Problem mit meiner dji mavic pro. Den Auftrag habe ich bereits ausgefüllt. Wie ich jetzt mitbekommen habe gibt es Werkstätten auch in Deutschland. Ich komme aus Deutschland. Warum muss ich meine in die Niederlande schicken?
CAS-4744346-W5P0D0

djiuser_cx8MuRFfbxuv Posted at 8-2 09:17
Guten Tag, ich habe ein Problem mit meiner dji mavic pro. Den Auftrag habe ich bereits ausgefüllt. Wie ich jetzt mitbekommen habe gibt es Werkstätten auch in Deutschland. Ich komme aus Deutschland. Warum muss ich meine in die Niederlande schicken?
CAS-4744346-W5P0D0

Hallo, wir haben Reparaturzentren in den Niederlanden und in Deutschland, aber Ihr Modell ist Mavic Pro. Flugzeuge der Mavic-Serie müssen an das Reparaturzentrum in den Niederlanden gesendet werden.

Bitte seien Sie versichert, dass das Reparaturzentrum in den Niederlanden auch das offizielle DJI-Reparaturzentrum ist.

Wenn Sie noch irgendeine andere Frage haben sollten, zögern Sie bitte nicht es mich wissen zu lassen.

If both addresses are correct what is tel. numb. to Daelderweg 21 I need to fill it in UPS form.
My case CAS-4851062P9X8G4

djiuser_OZsEPKPKNjbi Posted at 8-20 00:54
If both addresses are correct what is tel. numb. to Daelderweg 21 I need to fill it in UPS form.
My case CAS-4851062P9X8G4

Hi there, sorry for the inconvenience. May I know the specific issue that you encountered? I've checked your case, the shipping label has been sent to your email, kindly please check it.

Hello I got confused and after I read comments here I'm sure I have sent my drone to the wrong DJI center.  

djiuser_6xVJI6vnVXb0 Posted at 1-4 12:50
Hello I got confused and after I read comments here I'm sure I have sent my drone to the wrong DJI center.

Hi there, may I know the specific issue that you encountered? Thanks.

Good evening. I made a request to repair my drone. After the online procedure I send as soon as possible the drone by post office. Later  an email from pkginfo@ups.com arrived on my email address asking me that I have to send my drone from another procedure. But I have already send my drone to the correct address in Netherlands. Will they accept my delivery?

Good evening. I made a request to repair my drone. After the online procedure I send as soon as possible the drone by post office. Later  an email from pkginfo@ups.com arrived on my email address asking me that I have to send my drone from another procedure. But I have already send my drone to the correct address in Netherlands. Will they accept my delivery?

djiuser_uKaCoIxatJql Posted at 7-8 06:55
Good evening. I made a request to repair my drone. After the online procedure I send as soon as possible the drone by post office. Later  an email from pkginfo@ups.com arrived on my email address asking me that I have to send my drone from another procedure. But I have already send my drone to the correct address in Netherlands. Will they accept my delivery?

Hi, as long as the drone is shipped to the correct address, our team will take care of your package when they receive it. I had checked your case and the tracking number has been noted. Please wait for the update patiently.

Hello, I have submitted a request to repair my new v2 goggles, I got a CAS number, or someone can tell me that this service address is valid DJI EU Authorized Service Center Daelderweg 21.6361 HK NUTH, The Netherlands. Thank you and best regards

Dear74 Posted at 12-21 07:45
Hello, I have submitted a request to repair my new v2 goggles, I got a CAS number, or someone can tell me that this service address is valid DJI EU Authorized Service Center Daelderweg 21.6361 HK NUTH, The Netherlands. Thank you and best regards

Hello, there. Sorry for any confusion. We have found your repair case through your email address. Rest assured. About the repair center, you may refer to this link:
https://www.dji.com/service/repair/centers
If you have any questions, please feel free to talk.

Hallo Mindy, Ik heb mijn drone DJI mini 3 gestuurd naar DJI Deutschland Am  Eifeltor 244  50997 Koln voor reparatie op gezag van DJI.
Het probleem was dat de RTH niet werkte en hij naar beneden is gecrasht en ik hen niet meer kan kalibreren.
Nu heb ik een Refresh verzekering maar krijg even goed een rekening, ik heb gebeld met Koln maar nu ligt hij in Nuth waar ik geen RMA nr van heb dus ik kan ook niet controleren waar hij is en wie ik kan bereiken met mijn vragen.
Weet jij hier een oplossing voor .

mijn cas nr: is CAS-10081972-N3M3L9.

Bedankt  Gerard

djiuser_DJaQqYPFzzzg Posted at 8-23 03:43
Hallo Mindy, Ik heb mijn drone DJI mini 3 gestuurd naar DJI Deutschland Am  Eifeltor 244  50997 Koln voor reparatie op gezag van DJI.
Het probleem was dat de RTH niet werkte en hij naar beneden is gecrasht en ik hen niet meer kan kalibreren.
Nu heb ik een Refresh verzekering maar krijg even goed een rekening, ik heb gebeld met Koln maar nu ligt hij in Nuth waar ik geen RMA nr van heb dus ik kan ook niet controleren waar hij is en wie ik kan bereiken met mijn vragen.

Hello, there. We have checked your case. We will complete the repair process ASAP. Your aircraft now is in the repair center in Nuth. Please do not worry.

hallo, dji mensen ;-)
heb mijn drone gecrasht en deze dient opgestuurd te worden voor reparatie. kan ik deze ook in Nuth afgeven ?
grtz & thx
domi

DomiG Posted at 1-29 13:15
hallo, dji mensen ;-)
heb mijn drone gecrasht en deze dient opgestuurd te worden voor reparatie. kan ik deze ook in Nuth afgeven ?
grtz & thx

Hello, there. Sorry for the inconvenience. Our service center does not support drop-off services. You may submit a repair case here: https://repair.dji.com/us/repair/index
Then, we will send a notification email about Shipping Label to you. Please send the drone back after that.

DJI Wanda Posted at 1-29 22:08
Hello, there. Sorry for the inconvenience. Our service center does not support drop-off services. You may submit a repair case here: https://repair.dji.com/us/repair/index
Then, we will send a notification email about Shipping Label to you. Please send the drone back after that.

helaba Wanda,
thanks, i already have a CAS number and this morning i received a mail with shipping label.

i have to sent it to Cologne. in my Cas it's mentioned Nuth. is that ok ?

DomiG Posted at 1-30 01:12
helaba Wanda,
thanks, i already have a CAS number and this morning i received a mail with shipping label.

Hi, thanks for the reply. If you used the SL given by us, then there is indeed one service center in Nuth, Netherlands.

DJI Wanda Posted at 1-30 01:28
Hi, thanks for the reply. If you used the SL given by us, then there is indeed one service center in Nuth, Netherlands.

thanks for your quick reply, wanda
the SL is made for Cologne ....
and in my case CAS (CAS-11742835-X4C9B4 ) NUTH is mentioned ...

so, i sent to Cologne and it will be forwarded to NUTH ?

grtz & thx
domi

DomiG Posted at 1-30 02:56
thanks for your quick reply, wanda
the SL is made for Cologne ....
and in my case CAS (CAS-11742835-X4C9B4 ) NUTH is mentioned ...

I confirmed with our teams. It is normal. Please do not be concerned if you use the SL provided by us. If you encountered any questions later, please feel free to talk.

Hello, i'ver sent in my broken DJI Mini 3 Pro last week. I live in the Netherlands, but the return label it got from DJI says the drone has to be sent to Köln (Germany) and not Nuth (in The Netherlands). So i sent it to Köln. According to the Dutch post office (Post NL) it has been delivered last Saturday, but when i check the status it says 'Not received'. Is something going wrong, of do i have to be more patient?

djiuser_Pi60ERqn2Khb Posted at 3-6 04:36
Hello, i'ver sent in my broken DJI Mini 3 Pro last week. I live in the Netherlands, but the return label it got from DJI says the drone has to be sent to Köln (Germany) and not Nuth (in The Netherlands). So i sent it to Köln. According to the Dutch post office (Post NL) it has been delivered last Saturday, but when i check the status it says 'Not received'. Is something going wrong, of do i have to be more patient?

We are sorry for the inconvenience. We will forward this issue to the corresponding team for further checking. If there is an update, you will receive an email.