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Battery issue?
822 23 2017-8-4
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kn0xster
lvl.3
Flight distance : 204183 ft
Switzerland
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Hi,

I had my spark terminate just after take off. The battery was the original one that shipped with the Spark and I've flown it a number of times already without issues. This time it took off was less than 4 feet in the air and then just cut out.

On checking the battery it will not power on when in the spark and acts randomly when outside the spark. Sometimes if you press the button you get 5 or 6 short first LED flashes.

Is there a way to know if the battery is completly gone or if its recoverable? I've left it in the spark tonight on charge. Lets see in the morning if its sorted itself out.

Thanks,
Mike

2017-8-4
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ImHereToCrash
Captain
Flight distance : 5014068 ft
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United States
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oh wow!  thats crazy, i hope DJi does not hassle you and just send you a free replacement battery, ...maybe another clue to the mystery of falling sparks!
2017-8-4
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DJI Thor
Administrator
Flight distance : 13602 ft
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We are sorry to hear about this, Mike. So now you can not power the battery on when it is in the Spark and sometimes you will get 5 or 6 short first LED flashes, right? Could you please provide us with a video about this case? And please export the flight data on the drone and upload it to Dropbox for a better analysis. Thanks.
2017-8-4
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kn0xster
lvl.3
Flight distance : 204183 ft
Switzerland
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Hi Thor,

I'll take a video later today when Im able to.

For the logs I did hook it up to the DJI Assistant (on OSX) last night with another working battery in the spark but i couldn't seem to get it to download the logs. I waited about 10 minutes. Should I wait longer?
2017-8-4
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kn0xster
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Flight distance : 204183 ft
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kn0xster Posted at 2017-8-4 21:29
Hi Thor,

I'll take a video later today when Im able to.

Here are a couple  of the videos

Google videos

2017-8-5
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kn0xster
lvl.3
Flight distance : 204183 ft
United Kingdom
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And the log files. https://www.dropbox.com/sh/mc8w8 ... p8RjBFjC8dqUca?dl=0
2017-8-5
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DJI Thor
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Flight distance : 13602 ft
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Thank you so much for the reply, since I saw the video and learnt that you connected a cable to the drone, just to verify, were you charging that time, was the battery owned a power above 90%? Also, I had forwarded this to our engineers, I'll reply you back once I heard from them. Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.
2017-8-6
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kn0xster
lvl.3
Flight distance : 204183 ft
United Kingdom
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DJI Thor Posted at 2017-8-6 02:21
Thank you so much for the reply, since I saw the video and learnt that you connected a cable to the drone, just to verify, were you charging that time, was the battery owned a power above 90%? Also, I had forwarded this to our engineers, I'll reply you back once I heard from them. Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

HI Thor,
Yes the battery was at 100%.

Sure, let me know what else you need.

Thanks,
Mike
2017-8-6
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kn0xster
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United Kingdom
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Hi Thor, any luck with this?
2017-8-8
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DJI Thor
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kn0xster Posted at 2017-8-8 00:44
Hi Thor, any luck with this?

Not yet, I had informed the engineers to escalate and I'll reply you once I heard from them. Sorry for the difficulties and thank you for the patiently.
2017-8-9
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fans3c3673db
Captain
Flight distance : 641755 ft
United States
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Thor, where can I find the DJI Quick Tips site?  I don't see them in the Spark download/videos site.
2017-8-9
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kn0xster
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Flight distance : 204183 ft
Switzerland
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DJI Thor Posted at 2017-8-9 01:57
Not yet, I had informed the engineers to escalate and I'll reply you once I heard from them. Sorry for the difficulties and thank you for the patiently.

No problem. Let me know if you get an update. Im keen to see.

Thanks
2017-8-10
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eylneb
Second Officer
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Malaysia
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fans3c3673db Posted at 2017-8-9 02:55
Thor, where can I find the DJI Quick Tips site?  I don't see them in the Spark download/videos site.

https://www.youtube.com/playlist?list=PL8-vxWY64sBNIrePb_pR6Rd2Cp8GaKa_i
2017-8-10
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DJI Thor
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fans3c3673db Posted at 2017-8-9 02:55
Thor, where can I find the DJI Quick Tips site?  I don't see them in the Spark download/videos site.

You can refer to the reply at 13#, and please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.
2017-8-10
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kn0xster
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Flight distance : 204183 ft
Switzerland
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Hi Thor, Ï think my original thread was hijacked by fans3c3673db asking for the quick tips. Did you manage to get an update or even have the developer analyse the log files?
2017-8-14
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wisnia.sebastia
lvl.1

Hong Kong
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We have analyzed your data and found the flight controller was working properly. Sorry to tell you that the drone and batteries need to be sent in for further analysis. Please feel free to contact the support to get a case number and tell me your case number.
2017-8-14
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kn0xster
lvl.3
Flight distance : 204183 ft
Switzerland
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wisnia.sebastia Posted at 2017-8-14 21:26
We have analyzed your data and found the flight controller was working properly. Sorry to tell you that the drone and batteries need to be sent in for further analysis. Please feel free to contact the support to get a case number and tell me your case number.

Hi Wisnia, No problem. I raised a return for the battery already and sent it to the DJI facility in Germany last week. I am sure they will contact me soon.

Glad to hear its just the battery. I've been flying since without any issues on two other batteries.

Do you know if there is a way to follow the progress on a returned item?

Thanks,
Mike
2017-8-14
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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kn0xster Posted at 2017-8-14 23:30
Hi Wisnia, No problem. I raised a return for the battery already and sent it to the DJI facility in Germany last week. I am sure they will contact me soon.

Glad to hear its just the battery. I've been flying since without any issues on two other batteries.

I wonder if that wasnia.sebastia a staff from DJI. You can see the DJI representatives' names always start with DJI: DJI Thor, DJI Susan, DJI Natalia,... Also, if you see, Wisnia status is a beginner, I would doubt his comment above. Maybe just a prank.
2017-8-14
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kn0xster
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Flight distance : 204183 ft
Switzerland
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Phuong Do Posted at 2017-8-14 23:39
I wonder if that wasnia.sebastia a staff from DJI. You can see the DJI representatives' names always start with DJI: DJI Thor, DJI Susan, DJI Natalia,... Also, if you see, Wisnia status is a beginner, I would doubt his comment above. Maybe just a prank.

You could be right Phuong Do.
2017-8-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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kn0xster Posted at 2017-8-14 23:30
Hi Wisnia, No problem. I raised a return for the battery already and sent it to the DJI facility in Germany last week. I am sure they will contact me soon.

Glad to hear its just the battery. I've been flying since without any issues on two other batteries.

You can refer to the link below to track your case, what is your case number? https://repair.dji.com/en/support/RepairTrace
2017-8-15
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DJI Thor
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kn0xster Posted at 2017-8-14 23:30
Hi Wisnia, No problem. I raised a return for the battery already and sent it to the DJI facility in Germany last week. I am sure they will contact me soon.

Glad to hear its just the battery. I've been flying since without any issues on two other batteries.

It was the reply of our engineer on 16#. You can refer to DJI Diana's reply to check the repair process.
2017-8-15
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kn0xster
lvl.3
Flight distance : 204183 ft
Switzerland
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Thanks DJI Diana. Thats just what I was looking for.
2017-8-15
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kn0xster
lvl.3
Flight distance : 204183 ft
Switzerland
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Just a quick update...

so the DJI returns centre looked at the battery and there must have been an issue as they are shipping a replacement. I haven't received it yet so i dont know if they will give any reasons as to what happened with the other battery or what the issue was. I certainly hope so. Lets see...
2017-8-24
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Montfrooij
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Flight distance : 1716440 ft
Netherlands
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kn0xster Posted at 2017-8-24 01:29
Just a quick update...

so the DJI returns centre looked at the battery and there must have been an issue as they are shipping a replacement. I haven't received it yet so i dont know if they will give any reasons as to what happened with the other battery or what the issue was. I certainly hope so. Lets see...

Thanks for the update!
2017-8-24
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