DJI Diana Posted at 2017-8-20 22:07
Copy that, Please refer to  the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

Hi, I solved how you described me: now it is .900.
Kindly, in this chat I wrote my email (answer # 32): delete for my privacy the email from the public chat.

Thanks for your help.
Please do not remove beta from my account.
best regards

djiuser_fghHyzC Posted at 2017-8-21 02:00
Dear Diana,
Reinstall DJI Assistance didn't help, so my new account is .

How about try to use DJI Go,
download the firmware and upgrade by the remote connecting to the Mavic?
I just did and upgraded successfully.

carleido Posted at 2017-8-21 14:44
Hi, I solved how you described me: now it is .900.
Kindly, in this chat I wrote my email (answer # 32): delete for my privacy the email from the public chat.

Glad to hear that you've got it resolved, hope you can enjoy the drone. Besides, deleted your email address in post 32#,

djiuser_fghHyzC Posted at 2017-8-21 02:00
Dear Diana,
Reinstall DJI Assistance didn't help, so my new account is .

Done, please try it again.

DJI Diana Posted at 2017-8-24 02:19
Glad to hear that you've got it resolved, hope you can enjoy the drone. Besides, deleted your email address in post 32#,

Thanks for your support, I solved my update problem!
Thanks to changing the message to remove the email, very professional and respecting privacy.


Please help me in the last new problem:
I no longer have my default firmware and all updates, I only see .1000!

My account also has beta enabled (for update bug), please do not even remove this!
Please kindly reset my account, my original firmware has been deleted: please restore all.

Thanks for support

I have error code 0x020106 when I try to upgrade to 01.03.1000. Can you help me, please?

carleido Posted at 2017-8-24 12:41
Thanks for your support, I solved my update problem!
Thanks to changing the message to remove the email, very professional and respecting privacy.

All we can do is add the V1.3.8.10 or V1.3.8.11 firmware to your account, I am sorry to say that we can't reset your account. Besides, you'll no longer need the other firmware, just upgrade it to the latest one.

fanse3e3b321 Posted at 2017-8-24 14:14
I have error code 0x020106 when I try to upgrade to 01.03.1000. Can you help me, please?
My login:

Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.

Thanks! I will try it after work.
I have a small question : Could you do me a favour and remove my email from post 46? I can't edit it..

DJI Diana Posted at 2017-8-24 02:25
Done, please try it again.

Dear Diana,
It is getting really annoying for I spent a lot of time for nothing. On both accounts only version V01.03.1000 is available. Try to install it with the same result - fail with the same error code.
Additionally, upon I connect to Mavic by DJI Assistant, 1st I see the following message. If I choose "Update", it goes to the same v01.03.400 version and says "Successful" (I cant understand why it update from v400 to same v400)  but fail to update to the latest (v1000).

DJI Diana Posted at 2017-8-24 02:25
Done, please try it again.

Wait, see 811 and 350 now!
Try to download!

DJI Diana Posted at 2017-8-24 02:25
Done, please try it again.

Dear Diana,
I tried to upgrade to V811 and downgrade to V350 but both failed at 15% with the same error code:

Dear DJI, any thoughts or suggestions?

black_climber2 Posted at 2017-8-25 04:12
Dear Diana,
I tried to upgrade to V811 and downgrade to V350 but both failed at 15% with the same error code:
[view_image]

Could you please try it again? If it is still the same, please refer to the video below to export the log for analysis. Besides, did anything wrong with the drone before the upgrade?

Waletko Posted at 2017-8-25 01:15
Thanks! I will try it after work.
I have a small question : Could you do me a favour and remove my email from post 46? I can't edit it..

Ok, done, is the upgrade issue resolved?

DJI Diana Posted at 2017-8-29 01:33
Could you please try it again? If it is still the same, please refer to the video below to export the log for analysis. Besides, did anything wrong with the drone before the upgrade? DJI Phantom 4 - Finding an Upgrade LOG File

Dear Diana,

1) I try upgrade to V811, downgrade to V350 - same result, fails at 15%.
2) No, I saw nothing wrong before, drone fly perfect at GPS mode, took video and pictures. Dodn't check the other possibilities though. All at V400.
3) Here are all today's logs:
Aug 29 logs
FYI: the logs are at another position (WIN10) than in video: Users/Currennt user/Appdata/Roaming/DJI Assistant 2/

DJI Diana Posted at 2017-8-29 01:34
Ok, done, is the upgrade issue resolved?

Hello Diana, I do have the exactly same error message when trying to upgrade the aircraft:

Undefined 0x020106
Upgrade error. Restart and retry.

Can you please do the same to me? I'm sending you my DJI account email as a personal message. Thanks!

black_climber2 Posted at 2017-8-29 03:25
Dear Diana,

1) I try upgrade to V811, downgrade to V350 - same result, fails at 15%.

Thanks, I've forwarded it to our engineers for analysis, will let you know once I got a reply from them.

fans03232416 Posted at 2017-8-29 18:01
Hello Diana, I do have the exactly same error message when trying to upgrade the aircraft:

Undefined 0x020106

Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.

DJI Diana Posted at 2017-8-20 22:07
Copy that, Please refer to  the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

Hi Diana,

I am having the same issues trying to upgrade my AC. I have reinstalled Dji Assistant 2 on my windows PC 4 times and it keeps failing at 41%.

My RC firmware is .1000
My AC is .400

I only have two .1000 firmwares on my account.

Can you add a different firmware please.
My account is buckley_shane@hotmail.com

SBucks Posted at 2017-8-31 01:14
Hi Diana,

I am having the same issues trying to upgrade my AC. I have reinstalled Dji Assistant 2 on my windows PC 4 times and it keeps failing at 41%.

Success.
First I updated my AC to .800 and then to .1000. All updated fine.

Dear DJI, I have problem updating from .0400 to .1000. Stated as 'undefined 0x020106. My email is mfairullizam.ppdpapar@gmail.com and secondary account as faiapoi2002@gmail.com. Thanks

Hi, I also just bought a Drone and had the same issues as you. I did succeed in the end.What I did. Using the Assistant 2 and the USB cable, connected directly to the Controller and ran the firmware update which worked and completed successfully. I then powered up the Drone and had my phone connected to the Controller and Controller communicating with the Drone. I then connected the USB to the Drone and repeated the firmware update which worked successfully. I'm now on latest version .1000 and drone is working really well. Let me know if this helps

Silky Posted at 2017-8-31 18:04
Hi, I also just bought a Drone and had the same issues as you. I did succeed in the end.What I did. Using the Assistant 2 and the USB cable, connected directly to the Controller and ran the firmware update which worked and completed successfully. I then powered up the Drone and had my phone connected to the Controller and Controller communicating with the Drone. I then connected the USB to the Drone and repeated the firmware update which worked successfully. I'm now on latest version .1000 and drone is working really well. Let me know if this helps

Hello, I'm not sure who you're replying too, but I'll try anyway. I just turned off everything after 3 hours trying, and I'll turn on again and try your last suggestion.

black_climber2 Posted at 2017-8-29 03:25
Dear Diana,

1) I try upgrade to V811, downgrade to V350 - same result, fails at 15%.

black_climber2, I'm having the same issue as you after Diana updated my DJI account.

I try to upgrade to 1.03.0811 or downgrade to 1.03.0350 and after 15% I get: "Undefined 0x032800".

The version 1.03.0810 doesn't show up on my Assistant 2 list.

My current version is:
Aircraft - 1.03.0400
Remote - 1.03.1000

DJI Diana Posted at 2017-8-31 00:52
Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

Hello Diana, thanks for your reply. I tried your steps. But no success.

Fails at 15%. Undefined 0x032800. Both if I try to upgrade to 1.03.0811 or downgrade to 1.03.0350. The curious is that the version 1.03.0810 that you said doesn't show up on my Assistant2 listing.

My current version is:
Aircraft - 1.03.0400
Remote - 1.03.1000

I have 2 suggestions:
1) What if you release to me the firmware 1.03.0810? I can't see it on my list (only the 0811).
2) Or, what if you release to me to downgrade my remote to 1.03.0400, the same as my current Aircraft, so at least I can have my aircraft and my remote on the same firmware?

ps: I already tried in 2 different computers, 2 different cables, Windows 8 and Windows 10, I've spent a total of 4+ hours working on this issue today with no success.

Thanks so far.

8Q0Dv52iDhrW Posted at 2017-8-31 03:45
Dear DJI, I have problem updating from .0400 to .1000. Stated as 'undefined 0x020106. My email is  and secondary account as . Thanks

Thanks, I'll reconfigure your account on Monday, will get back to you once I finished it.

fans03232416 Posted at 2017-8-31 18:36
Hello Diana, thanks for your reply. I tried your steps. But no success.

Fails at 15%. Undefined 0x032800. Both if I try to upgrade to 1.03.0811 or downgrade to 1.03.0350. The curious is that the version 1.03.0810 that you said doesn't show up on my Assistant2 listing.

Sorry to hear this, I've forwarded the log ( Provided by black_climber2) to our engineers for analysis, I think I'll get a reply soon, please wait patiently, I'll get back to you soon. Besides, I'll be appreciated if you would provide me with your log.

Hi Guys, I Have the same problem, I cant Upgrade my mavic, to .1000, ist says 0x020106 Upgrade Error, Restart and retry. (Did it 100 times)
Please Help
dima_veremejenko@yahoo.com

@DJI Diana -- can you please do my account too?  I'm having the exact same issue as everyone on this thread.  Error code 0x20106.  Acct is djidrone@charliecoopers.com.  Thank you so so much!!!

Doing a firmware upgrade on a Mavic Pro delivered yesterday fails if I use the DJI Pro 4 app on my iPad, and has left the original battery bricked: The two middle lights are on, it can't be turned off, and if placed in the charging hub the hub's light turns red. I've tried updating the drone firmware with the battery installed using DJI Assistant 2 on my MacBook Pro, and it reports success, but the battery is still bricked.

How can I unblock my battery?

(Apologies for posting this in multiple threads, but as a new user the forum won't let me start a new thread to ask the question, and I want to make sure it is seen as this is a perfect weekend for flying.)

Just upgraded to newest firmware. Took a long long time and stoped several times during download. Did the upgarade trough  the DJI go 4 as usual. Iphone 6. Strong wifi connection. Had to push "contiue download " 10 times or more. What a hassle. Looking forward to text upgrade ?
I don't.

8Q0Dv52iDhrW Posted at 2017-8-31 03:45
Dear DJI, I have problem updating from .0400 to .1000. Stated as 'undefined 0x020106. My email is  and secondary account as . Thanks

Done, reconfigured your first account. Please refer to the steps below to upgrade it again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.

Just J Posted at 2017-9-2 09:38
Doing a firmware upgrade on a Mavic Pro delivered yesterday fails if I use the DJI Pro 4 app on my iPad, and has left the original battery bricked: The two middle lights are on, it can't be turned off, and if placed in the charging hub the hub's light turns red. I've tried updating the drone firmware with the battery installed using DJI Assistant 2 on my MacBook Pro, and it reports success, but the battery is still bricked.

How can I unblock my battery?

Please try to insert this battery into the drone, then refresh the firmware via DJI Assistant 2, see if it works. If it is the same, you may need to send the battery in for diagnosis and repair.

jonzey Posted at 2017-9-2 09:23
@DJI Diana -- can you please do my account too?  I'm having the exact same issue as everyone on this thread.  Error code 0x20106.  Acct is .  Thank you so so much!!!

Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.

Dimidrol Posted at 2017-9-2 02:24
Hi Guys, I Have the same problem, I cant Upgrade my mavic, to .1000, ist says 0x020106 Upgrade Error, Restart and retry. (Did it 100 times)
Please Help

Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one,

DJI Diana Posted at 2017-9-3 20:15
Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

Hi Diana, My Dji Assistant version is V1.1.2-2, How i can Upgrade to  V1.3.8.10 or V1.3.8.11 ?

Dimidrol Posted at 2017-9-4 01:50
Hi Diana, My Dji Assistant version is V1.1.2-2, How i can Upgrade to  V1.3.8.10 or V1.3.8.11 ?

Your DJI Assistant 2 is up to date, no need to upgrade the DJI Assistant 2, you should upgrade the firmware of the drone to V1.3.8.10 or V1.3.8.11.

DJI Diana Posted at 2017-9-4 03:01
Your DJI Assistant 2 is up to date, no need to upgrade the DJI Assistant 2, you should upgrade the firmware of the drone to V1.3.8.10 or V1.3.8.11.

When i  launching Assistant 2 its gives me only 1 option update to 01.03.1000 is this right ??

Hi Diana,

I have exactly same issue during upgarde of my AC.

I tied many things like different combinations, re-installed DJi Assistand 2, created new acounts, ... but still failed with e.g. unknown error 0x020106

My RC firmware is .1000
My AC is .0550

Can you add a different firmware please.
My account is thundermanni@gmx.de

THANK YOU!