Dimidrol Posted at 2017-9-4 04:31
When i  launching Assistant 2 its gives me only 1 option update to 01.03.1000 is this right ??

Did you log into your DJI Account on DJI Assistant 2? Please reinstall the DJI Assistant 2, then log into it, see if it works.

DJI Diana Posted at 2017-9-4 23:51
Did you log into your DJI Account on DJI Assistant 2? Please reinstall the DJI Assistant 2, then log into it, see if it works.

Hi Diana, so i did update on mavic and RC , its says now :Version 01.03.0813, RC 01.03.0813. Aircraft Database 01.00.01.05. same as APP database but  it still can not take off and in Overall Status says Version Unmatched

Dimidrol Posted at 2017-9-5 01:51
Hi Diana, so i did update on mavic and RC , its says now :Version 01.03.0813, RC 01.03.0813. Aircraft Database 01.00.01.05. same as APP database but  it still can not take off and in Overall Status says Version Unmatched

Have you upgraded it to the latest firmware?
I think I should give you the whole upgrade guide again.
Please follow all of the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or  V1.3.8.11 or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.

DJI Diana Posted at 2017-9-5 02:17
Have you upgraded it to the latest firmware?
I think I should give you the whole upgrade guide again.
Please follow all of the steps below to upgrade it via the DJI Assistant 2 again.

Thanks a million Diana, it worked !!! Have a nice day

Hello Diana! I'd like to give you a feedback. I logged in my account again and the V1.3.8.11 disappeared, but now I had the version V1.3.8.13. I used this one and it upgraded succesfully! Then I pressed the REC button and updated to the latest firmware and everything is working perfect now. Thank you very much for your help!!!

Hello Diana,
I have the same problem updating from v01.03.0400 to v01.03.1000. Tried everything with DJI GO 4 and Assistant 2 on iPhone 6S and Macbook. The RC is updated but de Aircraft is still in v01.03.0400. The Mavic Pro is New (no first fly yet). Is it the case to Downgrade and Update. My account is opalmajunior AT gmail.com . In Assistant 2 I only see v01.03.1000 that always fail to upgrade - 0x020106. Can you help please?

Hello.
I managed to fix using Assistant 2 for Windows. For those with the same problem - I tried the update with no success usin a Macbook and Assistant and DJI GO 4 too. I remembered one post suggesting to try with Windows, and it worked.
Thanks.

Hi Diana,

I am having the same issues trying to upgrade my AC. I have reinstalled DJI Assistant 2 on my Mac 2 times and it keeps failing at 62%.

My RC firmware is .1000
My AC is .400

I only have 1 firmware on my account.

Can you add a different firmware please.
damien.forbutt@gmail.com

Dimidrol Posted at 2017-9-5 03:13
Thanks a million Diana, it worked !!!  Have a nice day

Glad to hear that, hope you can enjoy the drone!

fans03232416 Posted at 2017-9-5 06:23
Hello Diana! I'd like to give you a feedback. I logged in my account again and the V1.3.8.11 disappeared, but now I had the version V1.3.8.13. I used this one and it upgraded succesfully! Then I pressed the REC button and updated to the latest firmware and everything is working perfect now. Thank you very much for your help!!!

You are welcome, glad to hear that, enjoy the drone, happy flying!

djiuser_MPJKgiJ Posted at 2017-9-4 12:21
Hi Diana,

I have exactly same issue during upgarde of my AC.

Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11 or V1.3.8.13.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.

Palmolino Posted at 2017-9-5 11:49
Hello.
I managed to fix using Assistant 2 for Windows. For those with the same problem - I tried the update with no success usin a Macbook and Assistant and DJI GO 4 too. I remembered one post suggesting to try with Windows, and it worked.
Thanks.

Thanks for your update, should you have any further question, please feel free to let us know. We'd like to help, safe flying!

Forbutt'S Posted at 2017-9-5 14:19
Hi Diana,

I am having the same issues trying to upgrade my AC. I have reinstalled DJI Assistant 2 on my Mac 2 times and it keeps failing at 62%.

What error message you've got when you failed to upgrade it via DJI Assistant 2?

DJI Diana Posted at 2017-9-2 02:11
Thanks, I'll reconfigure your account on Monday, will get back to you once I finished it.

Dear Diana,
Any updates from the engineers?

black_climber2 Posted at 2017-9-7 01:14
Dear Diana,
Any updates from the engineers?

Sorry for the delay, please log into the DJI Assistant 2 again, see if you can find the firmware V1.3.8.13, please try this one, see if it works.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.13.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one,

fans03232416 Posted at 2017-8-31 18:21
black_climber2, I'm having the same issue as you after Diana updated my DJI account.

I try to upgrade to 1.03.0811 or downgrade to 1.03.0350 and after 15% I get: "Undefined 0x032800".

Hi, please log into the DJI Assistant 2 again, see if you can find the firmware V1.3.8.13, please try this one, see if it works.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.13.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one,

DJI Diana Posted at 2017-9-6 18:10
What error message you've got when you failed to upgrade it via DJI Assistant 2?

Hello,

Some times code 0x020103 and some times  0x020106. Using Assistant 2 with Windows I have success in the first try.
(sorry the question was not for me)

DJI Diana Posted at 2017-9-6 18:07
Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11 or V1.3.8.13.

Hi Diana,

upgrade of drone from .550 to .813 was sucsessful done, but RC and drone doesn't communicate anymore i.e. I cannot start record...
SW update .1000 on drone without record is still not possible with error message 0x020106

Drone: V01.03.0813-
RC: V01.03.1000

Need you help, again...

DJI Diana Posted at 2017-9-8 00:12
Sorry for the delay, please log into the DJI Assistant 2 again, see if you can find the firmware V1.3.8.13, please try this one, see if it works.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.13.

Dear Diana,
Thank you very much, it works!
Also, many thanks to LobsterOfTruth for the detailed workflow!

fans03232416 Posted at 2017-8-31 18:21
black_climber2, I'm having the same issue as you after Diana updated my DJI account.

I try to upgrade to 1.03.0811 or downgrade to 1.03.0350 and after 15% I get: "Undefined 0x032800".

Hope the upgrade to V813 then to V1000 with Record on will help you as well.
Have a good weekend!

black_climber2 Posted at 2017-9-9 04:36
Dear Diana,
Thank you very much, it works!
Also, many thanks to LobsterOfTruth for the detailed workflow!

I am so glad to hear that it works, enjoy the drone, safe flying!

djiuser_MPJKgiJ Posted at 2017-9-9 02:07
Hi Diana,

upgrade of drone from .550 to .813 was sucsessful done, but RC and drone doesn't communicate anymore i.e. I cannot start record...

Have you tried to relink the RC to the drone? Besides, you can also try the WiFi mode of the drone.

Palmolino Posted at 2017-9-8 05:12
Hello,

Some times code 0x020103 and some times  0x020106. Using Assistant 2 with Windows I have success in the first try.

Ok, I've reconfigured your DJI account email.
Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.

DJI Diana Posted at 2017-8-25 01:08
Copy that, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

Dear Diana

Could you do the same with my account?

My RC is on Version .1000 but the Mavic pro on.500 and fails always while updating even with tapping the REC button before...

Tried to downgrade the RC but there is no version available in my account

My account is oliver@centrella.ch

Hello Diana,

I am having same kind of problem with brand new Mavic Pro Drone. I have installed the DJI assistant on another computer and am trying now to install V01.03.1000. my previous attempts on another PC all terminate with upload around 70% in failures. will see how this one goes.

Hello Diana,

I am having same kind of problem with brand new Mavic Pro Drone. I have installed the DJI assistant on another computer and am trying now to install V01.03.1000. my previous attempts on another PC all terminate with upload around 70% in failures. will see how this one goes.

Im also having the same issue of the update failing, could you help me as well?

DJI Diana Posted at 2017-8-7 22:18
Could you please tell what error message you've got when you failed to upgrade the firmware via DJI Assistant 2? Please post a screenshot.

im having the same issue can you help me?

DJI Diana Posted at 2017-8-7 22:18
Could you please tell what error message you've got when you failed to upgrade the firmware via DJI Assistant 2? Please post a screenshot.

im having the same issue can you help me?

Speedbird Posted at 2017-9-10 09:10
Dear Diana

Could you do the same with my account?

Could you please tell me what error message you've got when you failed to upgrade the drone?

Helshehawy Posted at 2017-9-10 12:27
Hello Diana,

I am having same kind of problem with brand new Mavic Pro Drone. I have installed the DJI assistant on another computer and am trying now to install V01.03.1000. my previous attempts on another PC all terminate with upload around 70% in failures. will see how this one goes.

Please tell me what error message you've got if you failed to upgrade the drone via DJI Assistant 2 again.

fans15cfa945 Posted at 2017-9-10 16:40
im having the same issue can you help me?

Yes, could you please provide more details?
1. What error message you've got?
2. What is the current firmware version of the drone?
3. What is the current firmware version of the RC?

DJI Diana Posted at 2017-9-10 22:38
Could you please tell me what error message you've got when you failed to upgrade the drone?

Hi Diana, the message is 0x020106

Speedbird Posted at 2017-9-11 03:07
Hi Diana, the message is 0x020106

Please provide us with your DJI email address, we will release a beta for you to upgrade first and then once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.

DJI Thor Posted at 2017-9-11 03:07
Please provide us with your DJI email address, we will release a beta for you to upgrade first and then once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.

my DJI email is oliver@centrella.ch

Speedbird Posted at 2017-9-11 03:19
my DJI email is

Thank you, please check your account later. Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version.
Thank you.

DJI Diana Posted at 2017-9-10 00:39
Have you tried to relink the RC to the drone? Besides, you can also try the WiFi mode of the drone.

I tried ... -
- re-linked RC to drone -> failed i.e. still no connnection
- connection between mobile phone and drone (via wlan) was possible, but I still cannot start record, because record button is just grey color instead of red...

Any suggestion?

mannionline Posted at 2017-9-18 02:21
I tried ... -
- re-linked RC to drone -> failed i.e. still no connnection
- connection between mobile phone and drone (via wlan) was possible, but I still cannot start record, because record button is just grey color instead of red...

Have you inserted an SD card into the drone? Have you got any error message? Please provide some screenshots or a short video about this issue for better assistance.

Hello.
I can't upgrade Mavic anyhow And with any available firmware.
Tried with 1.03.1000, 1.04.000 and 1.04.100
All the time have errors: 0x020106 or 0x032800
I tried from different Assistant versions (1.09, 1.1.0_2 and 1.1.6). From different computers (but I have only Windows10 everywhere).
Also tried from DJI Go from Android phones (Also tried different versions of DJI Go).
I have this issue for a while, and try to upgrade everytime.
But still have version 1.03.400

Forgot to mention that I used different SD cards. And format them from Mavic and from workstation.

What I can do with this? I'm looking for features from 1.04.0100 Firmware.

In addition, forgot to mention than RC was successfully upgraded to 1.04.0100. And now I have incompatibility problem. Aircraft have 1.03.0400 but RC 1.04.0100 Really need your help.