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DJI Assistant 2 on PC
4540 11 2017-8-8
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DejaViewz
lvl.2
United States
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I had convinced myself that the Assistant 2 software must not be compatible for pc, because I have loaded that sucker many times.
First, will not recognize my Mavic or it's controller when i plug it into a USB port.
Secondly, when I close and reopen the link on my desktop, it wants to reload the program again, like it was never there.

Has anyone a solution to this madness?

2017-8-8
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Ex Machina
Captain
Flight distance : 1753100 ft
United States
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I think I've read that you have to install as an admin or the drivers won't load.
2017-8-8
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fjrmann
lvl.2
Flight distance : 168438 ft
United States
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you are turning the Mavic on, right?
2017-8-8
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DJI Diana
Administrator
Flight distance : 2408 ft

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What antivirus software and firewall you are using on your PC? Reinstall the DJI Assistant 2, then disable the antivirus software and firewall, then install it,  see if it works? Besides, have you got any error message?
2017-8-8
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DejaViewz
lvl.2
United States
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DJI Diana Posted at 2017-8-8 22:24
What antivirus software and firewall you are using on your PC? Reinstall the DJI Assistant 2, then disable the antivirus software and firewall, then install it,  see if it works? Besides, have you got any error message?

I have Norton Security on the PC, and there have been no error messages .
I will retry it again without the anti-virus running.
Thanks Diana.
2017-8-9
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Eagle_Eye
First Officer
Flight distance : 4137720 ft
United States
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You have to disable signature verification on cmos setup if on windows 10.
2017-8-9
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DejaViewz
lvl.2
United States
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Eagle_Eye Posted at 2017-8-9 04:26
You have to disable signature verification on cmos setup if on windows 10.

I'm not sure that I know what that is.
2017-8-9
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ephektz
lvl.3
Flight distance : 94534 ft
United States
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DejaViewz Posted at 2017-8-9 05:21
I'm not sure that I know what that is.

Here is a link with instructions: http://packard-bell-uk.custhelp.com/app/answers/detail/a_id/38288

However, I am running Windows 10 and did not have to disable Signed Driver Enforcement.
2017-8-9
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DejaViewz
lvl.2
United States
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ephektz Posted at 2017-8-9 05:21
Here is a link with instructions: http://packard-bell-uk.custhelp.com/app/answers/detail/a_id/38288

However, I am running Windows 10 and did not have to disable Signed Driver Enforcement.

Thank you.
2017-8-9
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DejaViewz
lvl.2
United States
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So, here's what I found out about my inability to load the DJI Assistant 2:
I have Windows 8.
Windows 8 excludes certain driver downloads...like the DJI Assistant 2.
I found this video, I followed the directions...and now it's working as intended.


2017-8-12
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Nees
Second Officer
Flight distance : 80988 ft
Belgium
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Some of the drivers incluided are not signed correctly. This is why you need to do this... Sadly after months they still haven't fixed this. I don't understand a company like DJI doesn't fix this.
2017-8-12
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DejaViewz
lvl.2
United States
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Nees Posted at 2017-8-12 08:10
Some of the drivers incluided are not signed correctly. This is why you need to do this... Sadly after months they still haven't fixed this. I don't understand a company like DJI doesn't fix this.

I would guess that this is a Windows thing.
2017-8-12
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