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Camera lens shattered after 3 story fall onto cement
2674 24 2017-8-8
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fans7b2de984
lvl.1
Flight distance : 101788 ft
United States
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I managed to shatter the cover to the camera(see attachments) on my spark after having it drop from 3 floors up onto cement and it appears to have landed on the camera. 99.9% pilot error, don't try to fly your Spark through a window open only 10 inches. The Spark freaked out and kept trying to rise in altitude repeatedly running into the bottom of the open window pane and eventually stopping its rotors and falling out of the window.

Amazingly gimbal and camera still work fine but I am worried it will crack more and affect the image. Is it possible to get a replacement and to replace the lens cover?

Thanks for your help!

Pic2

Pic2

Pic1

Pic1
2017-8-8
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TheCyberKnight
lvl.4
Canada
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What? The gimbal is still working?!? This is a tough beast.
2017-8-8
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fans7b2de984
lvl.1
Flight distance : 101788 ft
United States
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@TheCyberKnight - yes still works perfectly

Also missing one of the foot covers. Anyone know about those?
2017-8-9
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Oracle Miata
Captain
Flight distance : 3270079 ft
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United States
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Wow, built to the hilt.  Tough little bird.  
2017-8-9
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Irate Retro
Second Officer
United States
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That looks like it was a nice good crash.  Can we see the video?

As for the covers, DJI can send them out but last I heard they were in short supply at times.
2017-8-9
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jbc3
New
Flight distance : 67323 ft
United States
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Irate Retro Posted at 2017-8-9 07:13
That looks like it was a nice good crash.  Can we see the video?

As for the covers, DJI can send them out but last I heard they were in short supply at times.

How do you order new glass?
2017-8-9
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Lucas775
Captain
Flight distance : 12685266 ft
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United States
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99.9% pilot error I would say 100% pilot error.  What do you think?
2017-8-9
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DJI Susan
Administrator

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I would recommend you to contact our Support Team via support.us@dji.com and report the accident, our colleagues will take care of it.
2017-8-10
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Thor1
First Officer
Flight distance : 196837 ft
Canada
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Lucas775 Posted at 2017-8-9 13:17
99.9% pilot error I would say 100% pilot error.  What do you think?

i don't think it really matters, he/she already said it was his/her fault so who really cares. your clearly on here to put people down. as far as i'm concerned no one got hurt so that's all that matters.
2017-8-10
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Thor1
First Officer
Flight distance : 196837 ft
Canada
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Irate Retro Posted at 2017-8-9 07:13
That looks like it was a nice good crash.  Can we see the video?

As for the covers, DJI can send them out but last I heard they were in short supply at times.

http://forum.dji.com/thread-108223-1-1.html

according to this thread they can not send the covers. you have the drone back for full repair.
2017-8-10
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Lucas775
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Thor1 Posted at 2017-8-10 01:55
i don't think it really matters, he/she already said it was his/her fault so who really cares. your clearly on here to put people down. as far as i'm concerned no one got hurt so that's all that matters.

putting any body down? it was just a matter of somebody else stepping in, but that is your own little opinion.  It is just people are sick and tired always blaming DJI for their mistakes.
2017-8-10
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Irate Retro
Second Officer
United States
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Please let's get some video posted so we can rule out that last 0.10% that was left open by the OP.  Hell at this rate we'll have new firmware from DJI before we see the video, and that's pretty sad!
2017-8-10
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fans7b2de984
lvl.1
Flight distance : 101788 ft
United States
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Hi everyone -

OP back here. I put 99.9% pilot error because I know I am to blame for the accident but the drone was behaving strangely. Not sure if this is technically 100% pilot error or what the official rules are. Happy to take 100% blame.

I went back to review the flight on my flight log and can see for roughly 5 seconds before the flight ended I was holding 100% "descend" on my remote control. As I said originally the drone ascended into the bottom of the window at least twice before shutting off the rotors and falling. At no point during the flight did I use the ascend function from my remote.

Unfortunately, there is no video. The recording was not on when I crashed.

I will contact DJI support to see if I can get replacement parts and post back here when I get a response.

2017-8-10
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Lucas775
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fans7b2de984 Posted at 2017-8-10 11:28
Hi everyone -

OP back here. I put 99.9% pilot error because I know I am to blame for the accident but the drone was behaving strangely. Not sure if this is technically 100% pilot error or what the official rules are. Happy to take 100% blame.

Nice! keep us updated on what DJI can do for you.
2017-8-10
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SuperCurro
lvl.3
Flight distance : 625863 ft
Spain
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Because this I have just bought
http://www.ebay.com/itm/142451472025

Also I have had another problem with the gimbal, the screws are not tight (I sent the spark to the technical service beacuse the gimbal and the internal fan that make noise), so I think is mandatory protect the gimbal
Gimbal screws.png
2017-8-10
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fans7b2de984
lvl.1
Flight distance : 101788 ft
United States
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FYI - DJI has told me to send back my bird for review. No info on replacement parts.
2017-8-12
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Sparktacular
lvl.2
Flight distance : 42011 ft
United States
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SuperCurro Posted at 2017-8-10 12:13
Because this I have just bought
http://www.ebay.com/itm/142451472025

I bought this with the lens/sensor protector kit from amazon....I wouldn't recommend this if you are doing Pano, other than that it works fine
2017-8-12
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SuperCurro
lvl.3
Flight distance : 625863 ft
Spain
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Sparktacular Posted at 2017-8-12 11:14
I bought this with the lens/sensor protector kit from amazon....I wouldn't recommend this if you are doing Pano, other than that it works fine

Hello, thanks

Why? What is the problem with pano?

I also bought this one, I will test both of them
http://www.ebay.com/itm/132292066365

Regards
2017-8-14
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xarrell
lvl.1
Flight distance : 155902 ft
Russia
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Hi!
I have the same issue. My sensor glass was broken. Can anyone help me?

http://take.ms/cOGmm
2017-8-25
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Montfrooij
Captain
Flight distance : 2016040 ft
Netherlands
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I would suggest contact DJI (if you haven't already)
2017-8-25
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PascalG
lvl.4
Flight distance : 274327 ft
United States
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You tried to fly an 8" drone thru a 10" opening ?

Really?
2017-8-25
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fans7b2de984
lvl.1
Flight distance : 101788 ft
United States
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PascalG Posted at 2017-8-25 16:40
You tried to fly an 8" drone thru a 10" opening ?

Really?

the drone is roughly 3" tall opening was probably close to 15"

Was still apparently not a great idea.

Repaired by DJI and back with me now.
2017-9-5
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Ethan-brown19
lvl.3
Flight distance : 81745 ft
Australia
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ouch that sucks dude
2017-9-5
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SeanGillian
lvl.3
United States
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If you have DJI Care, its $49 to fix all issues, otherwise probably $200 or less....mine dropped 18th stories high rise, I got DJI Care, lens cover, a lost battery, light cover, invoice bill was $180
2017-9-5
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DJI Elektra
Administrator
Hong Kong
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xarrell Posted at 2017-8-25 06:07
Hi!
I have the same issue. My sensor glass was broken. Can anyone help me?

Please follow DJI Susan's advice and send it back for repair. Thanks for support.
2017-9-7
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