I managed to shatter the cover to the camera(see attachments) on my spark after having it drop from 3 floors up onto cement and it appears to have landed on the camera. 99.9% pilot error, don't try to fly your Spark through a window open only 10 inches. The Spark freaked out and kept trying to rise in altitude repeatedly running into the bottom of the open window pane and eventually stopping its rotors and falling out of the window.

Amazingly gimbal and camera still work fine but I am worried it will crack more and affect the image. Is it possible to get a replacement and to replace the lens cover?

Thanks for your help!

What? The gimbal is still working?!? This is a tough beast.

@TheCyberKnight - yes still works perfectly

Also missing one of the foot covers. Anyone know about those?

Wow, built to the hilt.  Tough little bird.  

That looks like it was a nice good crash.  Can we see the video?

As for the covers, DJI can send them out but last I heard they were in short supply at times.

Irate Retro Posted at 2017-8-9 07:13
That looks like it was a nice good crash.  Can we see the video?

As for the covers, DJI can send them out but last I heard they were in short supply at times.

How do you order new glass?

99.9% pilot error I would say 100% pilot error.  What do you think?

I would recommend you to contact our Support Team via support.us@dji.com and report the accident, our colleagues will take care of it.

Lucas775 Posted at 2017-8-9 13:17
99.9% pilot error I would say 100% pilot error.  What do you think?

i don't think it really matters, he/she already said it was his/her fault so who really cares. your clearly on here to put people down. as far as i'm concerned no one got hurt so that's all that matters.

Irate Retro Posted at 2017-8-9 07:13
That looks like it was a nice good crash.  Can we see the video?

As for the covers, DJI can send them out but last I heard they were in short supply at times.

http://forum.dji.com/thread-108223-1-1.html

according to this thread they can not send the covers. you have the drone back for full repair.

Thor1 Posted at 2017-8-10 01:55
i don't think it really matters, he/she already said it was his/her fault so who really cares. your clearly on here to put people down. as far as i'm concerned no one got hurt so that's all that matters.

putting any body down? it was just a matter of somebody else stepping in, but that is your own little opinion.  It is just people are sick and tired always blaming DJI for their mistakes.

Please let's get some video posted so we can rule out that last 0.10% that was left open by the OP.  Hell at this rate we'll have new firmware from DJI before we see the video, and that's pretty sad!

Hi everyone -

OP back here. I put 99.9% pilot error because I know I am to blame for the accident but the drone was behaving strangely. Not sure if this is technically 100% pilot error or what the official rules are. Happy to take 100% blame.

I went back to review the flight on my flight log and can see for roughly 5 seconds before the flight ended I was holding 100% "descend" on my remote control. As I said originally the drone ascended into the bottom of the window at least twice before shutting off the rotors and falling. At no point during the flight did I use the ascend function from my remote.

Unfortunately, there is no video. The recording was not on when I crashed.

I will contact DJI support to see if I can get replacement parts and post back here when I get a response.

fans7b2de984 Posted at 2017-8-10 11:28
Hi everyone -

OP back here. I put 99.9% pilot error because I know I am to blame for the accident but the drone was behaving strangely. Not sure if this is technically 100% pilot error or what the official rules are. Happy to take 100% blame.

Nice! keep us updated on what DJI can do for you.

Because this I have just bought
http://www.ebay.com/itm/142451472025

Also I have had another problem with the gimbal, the screws are not tight (I sent the spark to the technical service beacuse the gimbal and the internal fan that make noise), so I think is mandatory protect the gimbal

FYI - DJI has told me to send back my bird for review. No info on replacement parts.

SuperCurro Posted at 2017-8-10 12:13
Because this I have just bought
http://www.ebay.com/itm/142451472025

I bought this with the lens/sensor protector kit from amazon....I wouldn't recommend this if you are doing Pano, other than that it works fine

Sparktacular Posted at 2017-8-12 11:14
I bought this with the lens/sensor protector kit from amazon....I wouldn't recommend this if you are doing Pano, other than that it works fine

Hello, thanks

Why? What is the problem with pano?

I also bought this one, I will test both of them
http://www.ebay.com/itm/132292066365

Regards

Hi!
I have the same issue. My sensor glass was broken. Can anyone help me?

http://take.ms/cOGmm

I would suggest contact DJI (if you haven't already)

You tried to fly an 8" drone thru a 10" opening ?

Really?

PascalG Posted at 2017-8-25 16:40
You tried to fly an 8" drone thru a 10" opening ?

Really?

the drone is roughly 3" tall opening was probably close to 15"

Was still apparently not a great idea.

Repaired by DJI and back with me now.

ouch that sucks dude

If you have DJI Care, its $49 to fix all issues, otherwise probably $200 or less....mine dropped 18th stories high rise, I got DJI Care, lens cover, a lost battery, light cover, invoice bill was $180

xarrell Posted at 2017-8-25 06:07
Hi!
I have the same issue. My sensor glass was broken. Can anyone help me?

Please follow DJI Susan's advice and send it back for repair. Thanks for support.