beeper
lvl.4
Australia
Offline
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This is the email
Dear Customer,
Nice day.
Here is the email from DJI tech support team. Good news, the second test begins.
Via your post on DJI Forum, we got that there exists the unstable flight issue on your DJI Phantom 4 after upgrading Firmware to v02.00.0106.
We worked on it and made a Beta firmware to fix that issue.
But for making sure the firmware works on your case, we need your help to send us the specified flight data as below steps within 24 hours.
Then our R&D team will push the beta firmware to you after receiving the data.
Please execute as following steps strictly, thanks a lot.
1. Please disable the "Forward Obstacle Sensing System” on the DJI GO.
2.Then select an open area for the flight and make sure the copter works under P-GPS mode during the whole flight.
3. Keep the copter hovering over the 30s at 10m height after taking off.
4. Then operate the copter ascent to a safe height and we suggest there is no obstacle in the range of 200 m radius.
And then operate it flying forward over 100m away. Next, operate it flying backward for over 100m. Please execute above forwarding and backward operations for twice.
5. After that, then pull roll stick to left and fly it to left direction for over 100m and next, fly it to the right direction for over 100m.
Please execute the operation for twice as well.
6. Finally, land the copter safety, flight part completed.
7. After the flight, please connect the copter to the DJI assistant and then export the corresponding data to us.
Here is a video FYI to export the data.
https://www.youtube.com/watch?v=SMb1RD5pPOg
Thanks for your cooperation and understanding.
Looking forward to hearing from you soon and if you have any questions here, please no hesitated to contact us.
Best regards,
Aurora
DJI Technical Support
Office hours: Monday to Friday , 9:00AM to 18:00PM (HongKong Time GMT+8:00)
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