Maybe this has been addressed maybe not. Maybe it breaks rules but I hope not but I have exhausted DJI Support I took my Phantom 4 out of its case and prepared to fly. I checked the battery and made sure it was 100%. The flight data showed this as well. I took the drone up approx. 181 ft. As I glanced at the screen I saw a warning that read "Battery Low Voltage Protection" As soon as I noticed this I quickly start my decent. I then get approx. 140 ft and the drone looses power and falls from the sky, hits concrete and significant damage is caused to the drone as you can imagine. (This ever happened to anyone else?) Next I contacted DJI who referred me to fill out a report, sync flight data, and explain circumstances of accident. I was given a mailing slip to mail the damaged drone to DJI. I send it in as soon as I could. A week or so goes by and I get a repair estimate explaining how much it would cost to fix. I called DJI to discuss the issue and I explained to them that the issue and warnings that I noticed on the screen and kindly asked him if this was a operator error or a mechanical error. He was reluctant to tell me. I then continued to explain that this is an issue with the drone and that a fully charged battery was correctly inserted into the drone confirmed by the flight data. He eventually sent this case back for reevaluation and that I should hear something in a few days. I waited over a week to call back and I got another gentleman saying the exact same thing and that he too would send it over for reevaluation and I should hear something in a few days. Again, I waited over a week. I then called back in and another rep answered and responded too with “I will have the case reevaluated” and that someone would be in touch in a few days. This time I said “3 people have told me the same thing…” He put me on hold and came back and said I should have received an email asking me to sync flight data, explain circumstances, etc. I told him I did this the first day I made the claim online but I did not receive an email. He then said that no decision has been made on my case b/c I haven’t replied to their email. After checking I never received an email so the rep sent me an email asking for all the information they needed. I synced the flight data again and followed up on the email and it’s been over 2 weeks. No one can seem to help me and I always get sent to the same people in China. What are my options…Anyone else experienced this or have any idea what I can do? It’s been almost 3 months since I have been without my drone. |