Rather than start a new thread, I’ll say this here, it’s fairly related. Thus far my limited experience with DJI customer service has not been terribly bad. Can take a bit of time for them to answre an e-mail but nothing rediculously long, nor unreasonable. They always provide responses that provide me with what I need or the information that I’m looking for. May not be what I want to hear, but that’s just my problem. However, in the last few days I’ve received several e-mails requesting comment or to do a survey about their customer service, nothing nonstandard from any other business like this. Yet, the amusing side to this effort is it is in Chinese/Mandarin (or whatever, I can’t identify or cipher the print). The basic body of the e-mail is in english but the link to the questions etc. are in what I’ll call Chinese, I guess, as they state there is a link but I am unable to find one. So, in response I’ve written back stating I need something written in English. The first few responses were just replies to my original service requests or questions, not for what I had asked for in providing the english version of their links, so I just gave up and let it go. Then I received another request, so this time I tried to explain in more detail what I needed, and that time they supplied a link in English, progress. However, see jpg below, this is what I got???
Clearly they are asking for something, but as I’ve clearly established I have no earthly idea what it might be. At present I’ve written back once again stating I need an English version of this, so we’ll have to wait and see what happens.
Yet I wonder, could it be that they are or have been slow to respond to customer issues because of the perverbial language barrier. They are working and making attempts but missing the mark completely at the same time. It seems to me that they need some fluent English (and maybe other languages too) speaking reps who can read, proofread, write, and review their websites etc. to ensure their English communicating customers are being fully served. For now, for me, I find this hilareous, but it could turn damn frustrating real fast if you can’t get what you need all because they can’t speak the language.
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