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DOWNLOAD FAILED MESSAGE LOAD TO CAMERA ROLL
997 29 2017-8-19
Uploading and Loding Picture ...(0/1)
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fansfb11ee43
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Before the last 4.1.5 upgrade I used to be able download video from the DJi GO4 app to my Ipad 4 mini Camera Roll.
Now it comes up with an error:
Download Failed
Video Inport Failed. Possible cause; slow-motion, or shorter-than-6-second videos.

Anybody else getting this, I'm sure I'm not the only one.





2017-8-19
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DJI Diana
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Just to verify, is it a Phantom 4? What is the format of your video? Could you please provide a screenshot of the error message?
2017-8-19
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fansfb11ee43
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DJI Diana Posted at 2017-8-19 22:32
Just to verify, is it a Phantom 4? What is the format of your video? Could you please provide a screenshot of the error message?

Hi DJI Diana,

Yes my Phantom is a P4, the format is in MOV I did try MP4 and the same thing happened.
Will try to attach a screen shot as on my first attempt the file was too large so I  will have to downgrade.
Will give it ago later on today.
2017-8-19
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fansfb11ee43
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DJI Diana Posted at 2017-8-19 22:32
Just to verify, is it a Phantom 4? What is the format of your video? Could you please provide a screenshot of the error message?

Here's the Download Failed Message attached

Download Failed Message

Download Failed Message
2017-8-20
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fansfb11ee43
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DJI Diana Posted at 2017-8-19 22:32
Just to verify, is it a Phantom 4? What is the format of your video? Could you please provide a screenshot of the error message?

I found that a video footage that I did today the one that was 2:10 minutes long downloaded to to my Ipad 4 mini no problems but the one that was 4:19 minutes came up with the problem as below.

IMG_0421 (2).JPG
2017-8-20
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DJI Diana
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fansfb11ee43 Posted at 2017-8-20 01:47
I found that a video footage that I did today the one that was 2:10 minutes long downloaded to to my Ipad 4 mini no problems but the one that was 4:19 minutes came up with the problem as below.

What is the resolution of the 4:19 minutes video, 4K, 2.7K or 1080P? how many frames per second of this video, 60fps? If you don't mind, please upload this video to the Dropbox, then provide me the link to download it for analysis.
2017-8-20
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Reivis
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Same problem here.
4.20minutes 4K 30fps
2017-8-20
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fansfb11ee43
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DJI Diana Posted at 2017-8-20 01:51
What is the resolution of the 4:19 minutes video, 4K, 2.7K or 1080P? how many frames per second of this video, 60fps? If you don't mind, please upload this video to the Dropbox, then provide me the link to download it for analysis.

The resolution would be the same as for the 2:10 min one as the footage was done just a few mins after.  I'm set on 30 fps and as i'm using the GO 4 app with my Ipad 4 mini with my settings for video set at 1080P.

When I looked back at some footage I had done a few couple of months ago and had successfully loaded it into my camera roll, when I tried to download it again today the  Download Failed message came up.

It all worked perfectly until either my Ipad 4 mini updated to the IOS 10.3.3 or the DJI GO 4 app updated to the 4.1.5 version.

2017-8-20
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fansfb11ee43
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DJI Diana Posted at 2017-8-20 01:51
What is the resolution of the 4:19 minutes video, 4K, 2.7K or 1080P? how many frames per second of this video, 60fps? If you don't mind, please upload this video to the Dropbox, then provide me the link to download it for analysis.

The resolution would be the same as for the 2:10 min one as the footage was done just a few mins after.  I'm set on 30 fps and as i'm using the GO 4 app with my Ipad 4 mini with my settings for video set at 1080P.







Updated
When I looked back at some footage I had done a few couple of months ago and had successfully loaded it into my camera roll, when I tried to download it again today the  Download Failed message came up.

It all worked perfectly until either my Ipad 4 mini updated to the IOS 10.3.3 or the DJI GO 4 app updated to the 4.1.5 version.

PS:The video footage for which I'm trying to download to my Ipad 4 mini's camera roll would be coming from my cached video within the GO 4 app.
2017-8-20
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DJI Diana
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fansfb11ee43 Posted at 2017-8-20 03:18
The resolution would be the same as for the 2:10 min one as the footage was done just a few mins after.  I'm set on 30 fps and as i'm using the GO 4 app with my Ipad 4 mini with my settings for video set at 1080P.

Could you please click the info icon, then provide me a screenshot of this page? 1.png
2017-8-20
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DJI Diana
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Reivis Posted at 2017-8-20 02:52
Same problem here.
4.20minutes 4K 30fps

As you can see the error message, 4K video can't be downloaded via this way.
2017-8-20
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fansfb11ee43
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DJI Diana Posted at 2017-8-20 20:21
Could you please click the info icon, then provide me a screenshot of this page?[view_image]

When I get home from work tonight I will send the sceenshot.

Just a question in the meantime, I thought the Drone SD card had the 4k video on it and the GO 4 app cached the video in 1080P in my Ipad 4 mini.  Note: drone not turned on.
It just seems a bit strange that the 2 min video along with photo's can be downloaded to my Ipad's camera roll and the 4 min one comes up with the message.
It's also seems strange that the video I have in my camera roll on my Ipad that I downloaded a few weeks through the app that now when I try to download the same video again from the GO 4 app it comes up with the message.

  
2017-8-20
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DJI Diana
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fansfb11ee43 Posted at 2017-8-20 21:13
When I get home from work tonight I will send the sceenshot.

Just a question in the meantime, I thought the Drone SD card had the 4k video on it and the GO 4 app cached the video in 1080P in my Ipad 4 mini.  Note: drone not turned on.

Yeah, that is a little strange, normally,  this prompt will pop out when it is a 4K video or H265 video. I'll forward it to our engineers to look into it, please provide me the screenshot ASAP. Will let you know if we need more info.
2017-8-20
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fansfb11ee43
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DJI Diana Posted at 2017-8-20 23:31
Yeah, that is a little strange, normally,  this prompt will pop out when it is a 4K video or H265 video. I'll forward it to our engineers to look into it, please provide me the screenshot ASAP. Will let you know if we need more info.

Here is the shot that you requested
IMG_0422.JPG
2017-8-21
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DJI Diana
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fansfb11ee43 Posted at 2017-8-21 00:57
Here is the shot that you requested

Thank you so much, I've forwarded it to our engineers, will let you know once I got a reply from them.
2017-8-21
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fansfb11ee43
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DJI Diana Posted at 2017-8-21 01:18
Thank you so much, I've forwarded it to our engineers, will let you know once I got a reply from them.

Hi DJI Diana,

As my around 2 min downloaded and my 4 min didn't.

Later on this week weather permitting, I plan to get the P4 up and take a few video shots for different amounts of time, for instance 2:00, 2:30, 3:00, 3:30 minutes etc and see at what stage the "Download Failed" message comes up.
2017-8-21
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fansfb11ee43
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DJI Diana Posted at 2017-8-21 01:18
Thank you so much, I've forwarded it to our engineers, will let you know once I got a reply from them.

Hi DJI Diana,

I did 5 different video shots today from 2 minutes up to 4 minutes and all of them came up with the "Download Failed"message.
2017-8-23
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DJI Diana
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fansfb11ee43 Posted at 2017-8-23 18:15
Hi DJI Diana,

I did 5 different video shots today from 2 minutes up to 4 minutes and all of them came up with the "Download Failed"message.

Thank you for your update, I'll add this info to this case, our engineers are looking into this case now, I think they will reply us soon. I will keep you updated.
2017-8-24
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fansfb11ee43
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DJI Diana Posted at 2017-8-24 02:42
Thank you for your update, I'll add this info to this case, our engineers are looking into this case now, I think they will reply us soon. I will keep you updated.

Thank you DJI Diana.
2017-8-24
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AidanKless
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We are very sorry for the trouble caused. We will solve your problem as soon as possible. Please keep an eye on the APP update
2017-9-4
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DJI Diana
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Sorry for the delay, our engineers replied you at post 20#, please check it. We'll optimize it in the next update.
2017-9-4
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fansfb11ee43
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AidanKless Posted at 2017-9-4 02:07
We are very sorry for the trouble caused. We will solve your problem as soon as possible. Please keep an eye on the APP update

Hi Aldankless, Thank you .
2017-9-7
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fansfb11ee43
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DJI Diana Posted at 2017-9-4 03:22
Sorry for the delay, our engineers replied you at post 20#, please check it. We'll optimize it in the next update.

Hi DJI Diana, thank you .
2017-9-7
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P4Mano
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DJI Diana Posted at 2017-8-24 02:42
Thank you for your update, I'll add this info to this case, our engineers are looking into this case now, I think they will reply us soon. I will keep you updated.

Hello Diana
You can also ask the engineers why I recorded a video of 16 minutes and when I went to see the SD card the video had 1 hour and 4 minutes
the SD card had two MOV files (1080/60p)
one of 44 minutes and the other of 20 minutes
the stranger is that on the tablet the video was normal but in the SD card was in super slow motion!
Unfortunately I deleted the files because I did not think about reporting another problem with phantom 4
2017-9-7
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DJI Diana
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P4Mano Posted at 2017-9-7 14:29
Hello Diana
You can also ask the engineers why I recorded a video of 16 minutes and when I went to see the SD card the video had 1 hour and 4 minutes
the SD card had two MOV files (1080/60p)

This is normal for 60p, the original video of 60p should in slow motion.
2017-9-8
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P4Mano
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DJI Diana Posted at 2017-9-8 02:23
This is normal for 60p, the original video of 60p should in slow motion.

but the option I had marked was 1080/30
in the camera settings I had 1080/30 and ended up recording at 1080/60
this is the strange part
2017-9-8
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DJI Diana
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P4Mano Posted at 2017-9-8 13:55
but the option I had marked was 1080/30
in the camera settings I had 1080/30 and ended up recording at 1080/60
this is the strange part

That is too strange, try to reset the camera settings, then double check the camera settings, try to record a video again. If it is the same, please post a short video about this issue for better assistance. On the video, please show us the camera settings of the drone, then use the drone to record video, then show us the video details.
2017-9-10
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fansfb11ee43
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DJI Diana Posted at 2017-9-4 03:22
Sorry for the delay, our engineers replied you at post 20#, please check it. We'll optimize it in the next update.

Hi DJI Diana,

Just updated to the 4.1.11 version on my  DJO GO 4  app.  IT NOW WORKS.  Thank you.

2017-9-22
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fansfb11ee43
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AidanKless Posted at 2017-9-4 02:07
We are very sorry for the trouble caused. We will solve your problem as soon as possible. Please keep an eye on the APP update

Hi Aldankless,

Just updated to the 4.1.11 version on my  DJO GO 4  app.  IT NOW WORKS.  Thank you.
2017-9-22
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DJI Diana
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fansfb11ee43 Posted at 2017-9-22 19:45
Hi DJI Diana,

Just updated to the 4.1.11 version on my  DJO GO 4  app.  IT NOW WORKS.  Thank you.

So glad to hear that, hope you can enjoy it!
2017-9-25
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