Mongo6294
lvl.2
Flight distance : 284665 ft
United States
Offline
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So, here is my situation/timeline of events:
July 4th weekend: My drone fell out of the sky within 500 ft of me into a lake (where it still probably resides). It exhibited no issues prior to crashing, nor had any errrors or warning. Nothing hit it (bird or tree). Still had about 60% battery. It's a pretty wide lake (Lake Sinclair, Georgia). I had gone through 2 batteries (and a 20 minute break) before my final flight that day. A drone that had less than 4 hours of total life that I owned for about a month.
July 9th: After contacting DJI, I get a response stating they need some information from my controller and a statement of what happened. I submitted everything they requested and asked if that was all that was needed to do the analysis. It also said "Once we have confirmed that you have synced your flight records, it will take 2 or 3 business days for us to conduct data analysis."
July 10th: After submitting the requested information, I asked if they had everything needed to do the anaylsis. I was given a CAS number. Also stated "the process will take approximately 3-5 business days. A Special Team will contact you via as soon as the results have been readily available to discuss the details of the incident and the possible option."
August 7th-14th: Made multiple phone calls in regards to my sitation. Everytime I called, I get the same response. "We have pulled up your case. It looks like they have everything needed. For some reason, your case is in information collection team, but it hasn't been sent to the analysis team. I'll make a note to accelerate your case so we can get this resolved".
August 14th: I emailed my original contact I corresponded with back in July: Reply " We would like to inform you that we already assigned your case to the right department for the evaluation of your flew away aircraft and its already on the process. All you have to do is to wait patiently for the results. Your patience is highly appreciated."
August 20th:...So intead of waiting 3-5 days, I'm STILL waiting "patiently" for 1 month and 10 days later. 30 Business days.
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