Camera sensor issue
574 6 2017-8-21
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Oleg_Shybaiev
lvl.1
Ukraine
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Hello,
I have a problem with video recording on my drone. Image have red tone and over exposed areas paints I dark black. If switched to photo mode everything is good. Reset camera settings don't help.
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2017-8-21
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DJI Susan
Administrator
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May I know which drone do you use? How about the original pictures/videos of the SD card? Also, please send us the screenshot of About interface, I'd like to check. Thanks in advance.
2017-8-21
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Oleg_Shybaiev
lvl.1
Ukraine
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Thank you for answer.
I use Phantome 3 Standart, video file on SD card has the same red tone like on picture. But in photo mode every thick fine, save on new SD card normal pictures.

This problem occurred after old SD card died( 16 Gb, ultra ). If I insertt dead card, camera don't capture image at all.
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2017-8-22
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Oleg_Shybaiev
lvl.1
Ukraine
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More image of interface.
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2017-8-22
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Oleg_Shybaiev
lvl.1
Ukraine
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Try to change format pal to ntfs. Photo mode works fine.
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2017-8-22
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Oleg_Shybaiev
lvl.1
Ukraine
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Is it possible to reset the settings to the factory settings?

Thank you.
2017-8-22
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charlesetischer
lvl.2

Hong Kong
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Hello, DJI R&D team here. Considering you situation, we recommend sending the drone to our service center for investigation. Sorry for the inconvenience.
2017-8-28
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