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Crystalsky 7,85 Compass Problem (Jerking)
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3919 81 2017-8-21
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landwarrier1973
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I have lower left in the display a constant jerks in the direction of the red arrow. Updated the latest update on the CR and the compass again
calibrated.  The jerking is unfortunately not gone. what else can I do?





Manny greets from Germany

2017-8-21
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landwarrier1973
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2017-8-21
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Roli6
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Macht meiner auch.
Problem ist bekannt: https://www.rcgroups.com/forums/ ... 0&postcount=990
2017-8-21
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Dovivan
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landwarrier1973 Posted at 2017-8-21 05:56
https://www.youtube.com/watch?v=xTUxw6po0Xs

Some problem on my CS.   FW v.2.2.9
Screenshot_2017-08-22-17-03-30.png
2017-8-22
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DJI Mindy
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I'm so sorry for the late response. Please calibrate the compass in System Settings of CrystalSky.
2017-8-26
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rparge
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DJI Mindy Posted at 2017-8-26 00:38
I'm so sorry for the late response. Please calibrate the compass in System Settings of CrystalSky.

I have this problem too and calibrating the CS compass does not help.
It still jerks around, and when flying I take a best guess in the middle range, and it is close.
Please help in getting this fixed, not a good thing on a premium product.

Thank you.
2017-8-26
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castormalin
Second Officer
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Same problem here. Compass calibration (of  the CS) does not fix it.
2017-8-26
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bakerfox
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I work for a large television broadcast group with stations across the US, and everyone that has the Crystalsky is experiencing the same issue.  We are looking at buying 24 of the 7.85" CS's, but are holding off until this bug is corrected.
2017-8-26
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castormalin
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It is not the main issue. Mine crashes during flight 25% of the time and requires a full reboot to continue.
It's a pity, cause the device is great but not mature for a pro usage.
2017-8-27
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Dovivan
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DJI Mindy Posted at 2017-8-26 00:38
I'm so sorry for the late response. Please calibrate the compass in System Settings of CrystalSky.

Dont work, calibrate compas help only for few minutes or not
2017-8-27
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DJI Mindy
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You guys are all using 7.85 monitor? Or there is the same problem with 5.5 monitor after calibrating compass?
2017-8-28
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rparge
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DJI Mindy Posted at 2017-8-28 02:29
You guy are all using 7.85 monitor? Or there is the same problem with 5.5 monitor after calibrating compass?

Thank you.
I am using the 7.85 monitor.
2017-8-28
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castormalin
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hi Mindy. 7"85 for me.
The calibration process itself looks tricky. Sometimes, it says 'done' before you've started to turn the screen
2017-8-28
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DJI Mindy
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castormalin Posted at 2017-8-28 14:52
hi Mindy. 7"85 for me.
The calibration process itself looks tricky. Sometimes, it says 'done' before you've started to turn the screen

You may try to reset the CrystalSky to factory default firstly and then calibrate the compass.
2017-8-29
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rparge
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DJI Mindy Posted at 2017-8-29 01:25
You may try to reset the CrystalSky to factory default firstly and then calibrate the compass.

I have done that and it is still jerky.
The needle jumps all over the place.
2017-8-29
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Visualkaos
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DJI Mindy Posted at 2017-8-29 01:25
You may try to reset the CrystalSky to factory default firstly and then calibrate the compass.

I have 5.5 and it does the same.  This was not present until after the newest update which would conclude that it is the firmware.  Thanks
2017-8-29
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DJI Mindy
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Thanks for your feedback, I will report to our engineers for further resolution, sorry for the inconvenience caused and appreciate your patience.
2017-8-31
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castormalin
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Hi  Mindy, I was wondering if it possible to disable the display of the radar, on the screen.
I ask the question in case this would have an effect to decrease the CPU load of the CS, and increase the FPS of the video link
To be honest, for me this compass issue is a minor issue, compared to the CS crash's I get very often with the Inspire Pro.
2017-8-31
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DJI Mindy
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Sorry to have kept you waiting, if the problem persists when the compass in CrystalSky has been calibrated, we suggest to send in for evaluation and repair.
You have our sincere apologize for the trouble caused.
2017-9-13
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castormalin
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Hello Mindy, thanks for your answer.
I was thinking that the issue with the compass was SW related.
Would be interesting to know if some people here have NOT this issue with the compass
2017-9-14
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Roli6
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I have the same issue with the 7,85"
2017-9-14
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rparge
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DJI Mindy Posted at 2017-9-13 21:27
Sorry to have kept you waiting, if the problem persists when the compass in CrystalSky has been calibrated, we suggest to send in for evaluation and repair.
You have our sincere apologize for the trouble caused.

Is this official? We need to send it back?

There is a link in this thread that says it's a known issue and will be addressed in the next update?

Please confirm, i really do not want to have to deal with your customer service.
2017-9-14
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geoffz
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rparge Posted at 2017-9-14 14:32
Is this official? We need to send it back?

There is a link in this thread that says it's a known issue and will be addressed in the next update?

I just can't Wait...to get my CS monitor!!!
2017-9-14
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DJI Mindy
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Please allow us some more time, our engineers are double analyzing the problem, will keep you guys updated, thanks.
2017-9-15
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Zeldon50
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DJI Mindy Posted at 2017-8-28 02:29
You guys are all using 7.85 monitor? Or there is the same problem with 5.5 monitor after calibrating compass?

Hello
I have a 5.5 which I purchased last week and it does the same thing.
2017-9-16
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castormalin
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So, finally nobody identified without the compass issue ?
2017-9-16
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edaniels
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I purchased the 7.85" crystalsky about 4 weeks ago. I'm experiencing very poor video reception.  I can't fly anymore than about 1,000 feet before experiencing poor signal and a smearing and lagging of the video image, as well as the dancing compass.  All firmware is updated properly.  I have been trying to work out the bug flying from a practice site that I have used for years with all Dji equipment without this type of issue.  

I purchased the monitor to use during a pro shoot for JEEP on the Rubicon Trail in Lake Tahoe a few weeks ago.  The monitor failed me during a critical shot that made for a very unhappy client and damaging my reputation!

I paid a premium for the monitor and to have such poor performance is incredibly disappointing. DJI please help!
2017-9-16
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castormalin
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To be honest, this compass issue is not the worst... I've also crash issues, and some lag (compared to an Iphone). Fortunately, I'm not a pro...
I'm quite disappointed as well by the lack of support from DJI, on this product which is obviously not  -how to say...-  at the right level for production.It's a pity, because the display itself is nice.
2017-9-16
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fans48950774
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My 7.85 has jerks which could be absent sometimes. I used P4p p3p and mavic and even used dual remote with another Crystalsky of my fried. Both have the same behaviour. Support of dji and flagship store offers to send it back. But this is certainly not an isolated issue.
2017-9-19
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DJI Mindy
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Zeldon50 Posted at 2017-9-16 03:45
Hello
I have a 5.5 which I purchased last week and it does the same thing.

Have you calibrated the compass in Settings of CrystalSky?
2017-9-19
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DJI Mindy
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Hi, guys, bad news, the 7.85 inch CrystalSky still needs to be sent in for further analysis if the compass keeps jerking after calibration. It cannot be fixed remotely at present, really sorry for the trouble caused.
2017-9-19
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Lenrage
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New firmware is out
2017-9-20
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DJI Mindy
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DJI Mindy Posted at 2017-9-19 21:40
Hi, guys, bad news, the 7.85 inch CrystalSky still needs to be sent in for further analysis if the compass keeps jerking after calibration. It cannot be fixed remotely at present, really sorry for the trouble caused.

New firmware will be released shortly, please update in time to see if the problem got improved, thanks.
2017-9-20
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rparge
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DJI Mindy Posted at 2017-9-20 01:21
New firmware will be released shortly, please update in time to see if the problem got improved, thanks.

I installed latest firmware, calibrated compass, and it is sill doing this.
Do I need to send it back in for warranty service?
Thank you.
2017-9-20
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Keule
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DJI Mindy Posted at 2017-9-20 01:21
New firmware will be released shortly, please update in time to see if the problem got improved, thanks.

After updating to V02.03.00.00, the compass jerking is gone on my 5.5". It's not 100% perfect, but waaayyy better than the previous firmware version.
2017-9-21
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fans48950774
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My 7.85 was still jerking with Mavic pro. Didnt test it on my p4p and p3p yet.
2017-9-22
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fans48950774
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rparge Posted at 2017-9-20 06:46
I installed latest firmware, calibrated compass, and it is sill doing this.
Do I need to send it back in for warranty service?
Thank you.

I guess this means massive return of most Crystalsky.
2017-9-22
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Roli6
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My 7.85 does also still jerk like crazy after Update.
For nearly 700€ this is not acceptable.
2017-9-23
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rparge
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fans48950774 Posted at 2017-9-22 22:37
I guess this means massive return of most Crystalsky.

I sent mine in for repair, will update my results upon return of unit.
2017-9-23
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DJI Mindy
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rparge Posted at 2017-9-23 08:56
I sent mine in for repair, will update my results upon return of unit.

Sorry for the late response, please post the case number here, I will keep an eye on it.
2017-9-25
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