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Camera Sensor Error
565 3 2017-8-21
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Moxie Aerials
lvl.3
Flight distance : 1006342 ft
Canada
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Hey P4 users,

  I haven't yet rolled back the firmware as everyone is suggesting, actually was out on Friday for a shoot and everything went quite well - aside from some wind warnings while there was no wind.

  This morning I went out to shoot and received the following status:

  ! Camera Sensor Error
  Hardware Malfunction. Contact DJI Support to for repairs. (pretty sure that's a typo in the error message)

  I managed to get picture back by "finessing" the gimbal in order to complete my shoot (just JPEGs shooting HDR) - got back to the shop and sure enough I'm receiving the same error.

  Would anyone know the cause of this maulfunction? I really don't want to lose my rig for 6-8 weeks while DJI sorts it out.

Any help would be appreciated!
2017-8-21
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DJI Susan
Administrator

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Have your drone crashed before? I would recommend you to contact our Support and send it in for diagnosis and repair: http://www.dji.com/support
2017-8-21
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Moxie Aerials
lvl.3
Flight distance : 1006342 ft
Canada
Offline

DJI Susan Posted at 2017-8-21 18:45
Have your drone crashed before? I would recommend you to contact our Support and send it in for diagnosis and repair: http://www.dji.com/support

Never been crashed, or even had a hard landing. Always transported in hard case.
2017-8-22
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DJI Susan
Administrator

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Moxie Aerials Posted at 2017-8-22 05:20
Never been crashed, or even had a hard landing. Always transported in hard case.

Well noted, please contact our Support Team via support.us@dji.com and start a case.
2017-8-24
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