My Spark is linked to my forum account, but how do I also link my Osmo?

When did you purchase Osmo? Please try to enter your personal homepage once to see if Osmo can be synced.

DJI Mindy Posted at 2017-8-22 03:29
When did you purchase Osmo? Please try to enter your personal homepage once to see if Osmo can be synced.

I got my OSMO last year. I tried entering my personal homepage and it does not show up. I also tried it in-app while my OSMO was connected. My OSMO-Mobile has been tied to my account, but not my original OSMO. Is there any way to enter the product ID number or something?

dezign999 Posted at 2017-8-24 07:18
I got my OSMO last year. I tried entering my personal homepage and it does not show up. I also tried it in-app while my OSMO was connected. My OSMO-Mobile has been tied to my account, but not my original OSMO. Is there any way to enter the product ID number or something?

We have helped to sync the Osmo Mobile to your Forum account, please check.

DJI Mindy Posted at 2017-8-25 03:00
We have helped to sync the Osmo Mobile to your Forum account, please check.

Hi Mindy, my Osmo Mobile was already synced no problems. It is my original Osmo which will not sync to my forum account. Would you like a serial number for it? I am sorry if I was not clear about this.

dezign999 Posted at 2017-8-25 06:06
Hi Mindy, my Osmo Mobile was already synced no problems. It is my original Osmo which will not sync to my forum account. Would you like a serial number for it? I am sorry if I was not clear about this.

I see, sorry that I didn't read clearly about your last post, please provide the serial number, I will contact our operation admin to assist.

DJI Mindy Posted at 2017-8-26 01:58
I see, sorry that I didn't read clearly about your last post, please provide the serial number, I will contact our operation admin to assist.

Do I direct message you the serial number, or post it here?

dezign999 Posted at 2017-9-1 13:00
Do I direct message you the serial number, or post it here?

Please PM me, thanks.

DJI Mindy Posted at 2017-9-4 02:01
Please PM me, thanks.

Dear Mindy, I have the very same issue with my Osmo+. It's not registering to account over the app. Can you be so kind to help.

Smaxta Posted at 2017-9-18 14:50
Dear Mindy, I have the very same issue with my Osmo+. It's not registering to account over the app. Can you be so kind to help.

The issue has been reported to our operation admin to look into, will keep you updated.

DJI Mindy Posted at 2017-9-19 00:51
The issue has been reported to our operation admin to look into, will keep you updated.

Dear Mindy, do you have any update on above? Thanks in advance.