Dear DJI team,

My i2 was delivered to the DJI service center in Netherlands on July 28 (UPS tracking), August 3 according to the DJI's service center.
A week after it has come to the repairing progress stage "Conducting Damage Assessment" ...and since then I have no news.

repairing progress

Now I suspect that its happening the same issue that I encountered in my previous experience when I was left without news for 20 days, then, thanks to Natalia's intervention in this forum, it was repaired and tested in half an hour.

The case number is CAS-830551-M2C6T4, if the DJI team can tell me about the state of repair I'd be grateful.

Thanks in advance.

Really sorry for the delay in damage assessment process, I understand it must be very frustrating to have kept you waiting, I have reported your concern to the local repair team, will check the status with them and help you get an update very soon.
Appreciate your patience!

Thank you Natalia. You are always timely. Very appreciated.

For knowledge...

Thanks again Natalia!

SerSigal Posted at 2017-8-23 06:10
For knowledge...

Thanks again Natalia!

Glad to know the progress, it will be repaired soon and shipped out to you.