hallmark007
Captain
Flight distance : 9827923 ft
Ireland
Offline
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So I sent my AC into dji for repair because I had noticed a stress crack appearing on the top panel of my Mavic . Yesterday I received an invoice from dji telling me I was not awarded warranty because screws at the bottom of my AC were damaged and there was some glue missing from the inside.
Dji engineer in Netherlands accused me of causing damage to screws and removing glue, they sent me pictures of the AC opened and a picture of glue but impossible for me to know if there was something missing.
So here's the thing I have never put a screwdriver or any other tools near my AC , I have never touched any of the glue I'm being accused of removing, my Mavic has worked well since day 1 and I have never had the wish or inclination to go near something that is working fine. That's the truth and fact.
So what do we know for certain. An engineer definitely opened my AC because he sent me photographs of it opened , he also sent me photographs of damaged to 2 screws which he accused me of damaging yet the only person we absolutely know touched these screws is the engineer we know this 100%. So why wait until he opened my AC to send me pictures of damaged screws, surely the time to send me these photographs was before he opened my AC , which he did not do, this makes no sense to me.
What are my options here, as engineer was quick to point out I could use my refresh @€99 or pay invoice @€54 , funny enough he has not given me instructions how to pay invoice, but has given me a direct link to pay using my refresh . I have sent two emails to support to try to straighten out the matter, but got one reply to say I had removed glue and must pay.
If a moderator can look into this for me I would be grateful, this is not about the measly few quid but more about dji accusing me of doing something I 100% never did. I will also point out it has been 5 weeks since I sent my Mavic for repair.
CAS-796247-T3L9T6 |
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