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Warranty even the drone have scratches
1085 14 2017-8-23
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PaulBirman
lvl.3
Flight distance : 374177 ft
Latvia
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Hi! I had 2 small crashes, just some small scratches on mavic body, drone is fine, and flies great, but I started to think about warranty, do I have to forget about it or it still works?
2017-8-23
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lannes
Captain
Flight distance : 4465 ft
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Australia
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warranty implies a production defect, crashes unless they can be proven that  a manufacturing fault caused the crash would not be covered

DJI refresh is what your looking for if you want to make claims for AC damage
2017-8-23
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Brum Ken
Second Officer
Flight distance : 787877 ft
United Kingdom
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If it still works fine then maybe put a skin on it ( decal ) should hide the scratches
2017-8-23
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fansa5957cce
lvl.1
Flight distance : 330302 ft
United States
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Forget about it. Mine was pristine when I sent it in, never been crashed,  after it started smoking when I turned it on. DJI refused to honor the warranty because they claimed it showed "Impact damage" and therefore wasn't a product malfunction.
2017-8-23
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DJI Susan
Administrator

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For the crash, data analysis will be conducted to check whether it is caused by product malfunction. We will offer you the corresponding solutions according the analysis result.
2017-8-23
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PaulBirman
lvl.3
Flight distance : 374177 ft
Latvia
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My English is not so good, but I'll try to explain

Crash was my fault, but after it drone flies great with no problem 1-2 months so far, but, example, if after 1 year something goes wrong with ESC or other electronics, will DJI repair it, because i'ts factory problem, and not refuse it, because i had crash 1 year ago
2017-8-24
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GroTToFlyeR
Captain
Flight distance : 1148937 ft
United States
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I'd say that they would say that your crash cause esc to break , no warranty. But they will fix it like brand new and you will hAve it back with in 30 days or so. They are very presise when it comes to repairing and analyzing
2017-8-24
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volg
lvl.1
Flight distance : 107526 ft
Germany
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I have the same issue. I never had a crash, but few scratches after 3 months to my asia trip. DJI refuses to replace the camera module under warranty  which was originally delivered with production error by manufactory (black spot on vissible recordings.) Looks like they are trying to find a lot of excuses for no waranty case. Currios to the final decision.
2018-4-23
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djiuser_Frustrated
lvl.2
Flight distance : 25302 ft
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I got my MAVIC AIR,
I was not able even to see the motors start.
I want to return this unit, clearly something is defective, and I don't know what.
I can only connect my RC to my phone. The Aircraft does not generate any WIFI signal.
I could not pair my MAVIC AIR with the phone, or the RC, I tried all the steps.
I want to return it so bad.
I hope I won't have any problems.
2018-4-23
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M2Wair
Captain
Flight distance : 1171719 ft
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Ireland
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djiuser_Frustrated Posted at 2018-4-23 13:53
I got my MAVIC AIR,
I was not able even to see the motors start.
I want to return this unit, clearly something is defective, and I don't know what.

Have you read the manual or watched the many tutorials available!
2018-4-23
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djiuser_Frustrated
lvl.2
Flight distance : 25302 ft
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M2Wair Posted at 2018-4-23 14:02
Have you read the manual or watched the many tutorials available!

Yes!
I read 10 times the manuals!!! I am not exaggerating at all.
I read it in 3 languages ( French, English and Spanish)
I have probable watched more that 50 videos from official youtube user and many other experienced users.

I plugged in my MAVIC AIR, to my laptop and is not being recognized by the software DJI Assistant 2, but I can see the internal content of the aircraft using windows explorer
2018-4-23
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M2Wair
Captain
Flight distance : 1171719 ft
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Ireland
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djiuser_Frustrated Posted at 2018-4-23 14:47
Yes!
I read 10 times the manuals!!! I am not exaggerating at all.
I read it in 3 languages ( French, English and Spanish)

Have you contacted support for assistance. I would return it as defective.
2018-4-23
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djiuser_Frustrated
lvl.2
Flight distance : 25302 ft
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M2Wair Posted at 2018-4-23 15:20
Have you contacted support for assistance. I would return it as defective.

I did it, they gave me a case number.
but the response looks like was done by a program and not a human being.
I could even use it on my vacation, I'm so frustrated.
2018-4-23
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Picanoc Jack
Captain
Flight distance : 6367553 ft
Canada
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Where did you purchase the drone and from whom?
2018-4-23
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davidmartingraf
Captain
Flight distance : 38060446 ft
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Crashes are out of warranty if not deemed product issue?
2018-4-23
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