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Order Stuck In Payment Pending HELP!!!!
710 4 2017-8-23
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nros101
lvl.1
United States
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I placed my order this morning on DJI since they are running a deal for students. Well, it appears my order got selected for payment pending. I have been trying to get chat to help me out as I need to have the order in my hand in 8 days, but they can't help. All I want to do is get this out of payment review or cancel it and order it from somewhere else. Of course, this seems like an impossible task. My faith in this company is now good.
2017-8-23
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sorry for any confusion caused, we checked your order with sales team, it's a normal review process, the payment has been confirmed recently, it will be shipped out soon.
Please keep an eye on your e-mail, the tracking number will be sent to you once it's done, hope you will receive it shortly.
Thank you again for your support!
2017-8-23
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nros101
lvl.1
United States
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Thank you for the update. It looks like everything got solved over night. I appreciate your help and can't wait to test out my new product.
2017-8-24
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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Hey, from experience it will show Pending until after you've received your order and the 14day return has passed.  Oh and the shipped out soon is hocus pokus .. took nearly 2 weeks for them to ship out after payment was accepted.
2017-8-24
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DJI-Mark
Moderator

United States
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Sparky_17 Posted at 2017-8-24 08:15
Hey, from experience it will show Pending until after you've received your order and the 14day return has passed.  Oh and the shipped out soon is hocus pokus .. took nearly 2 weeks for them to ship out after payment was accepted.

Sorry for any frustration. There is always a delay between when the payment is first provided to clear. Glad it was shipped out to you. Let us know if you have any further questions.
2017-9-12
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