jfro
lvl.1
United States
Offline
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I've had similar issues with 2 bad camera units/inspire plus a bricked remote in my first 4-5 weeks. I find talking to the tech guys to be about 1% better than a help page on the internet. I had run and checked all the logical things so they didn't have much to add. Ask to speak with supervisor for some extra help and you get a flat rejection. That's not how tech support usually works. Canned answer seems to be "send it in for repair, that will be 5-6 weeks".
After numerous calls on my two issues with no camera working and the bricked remote firmware upgrade debacle, and being on the internet including this forum, I"m guessing they have electrical contact issues that somehow may also throw off their firmware in the remote and give false indicators as to what is wrong. Of course, the camera's maybe getting shorted or bricked too, who knows.
As to your issue, it may be the contacts which are on both the camera and the housing unit it plugs into. The housing unit is listed as a $30 part. If I keep mine, I will probably buy that as a spare and try to figure out a way to make sure the contacts stay pristine.
If you haven't sent it back, instead of 5-6 weeks, you might try the housing. Did you try your camera in the Inspire that you borrowed the other camera from? That might tell you if the camera is fried or has bad contacts.
I don't know who, but I saw something earlier today about a U.S. dealer getting a bunch of parts in for sale, so it my be possible to find the base for the camera/gimbal. The replacement camera/gimbal is $550. Maybe buy that and sell the old unit when you get the other replaced if that is what's bad. Beats 5-6 weeks and $50-100 in shipping. There will be a market for used parts, that I am sure of.
If you read their warranty repair document, if you have the same problem twice, you can get a refund on your unit. Language is vague, but I would assume that would be a refund for the Inspire and all the extra batteries and chargers you may have bought with the Inspire.
Tough decision. Good Luck. Let us know how this works out. |
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