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Black screen on Samsung Note 10.1
712 13 2017-8-26
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J.T.
First Officer
Flight distance : 1636339 ft
Italy
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I just try my tablet instead of my phone and find out that I don't get image on the screen, the signal is good and everything else is working perfectly. Any solution from anyone that maybe has had similar prloblem?
Oh and I know that my tablet is not in the supported devices list but is just for my own curiosity
THX

Screenshot_2017-08-26-11-16-09.png
2017-8-26
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J.T.
First Officer
Flight distance : 1636339 ft
Italy
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Hint: the HD signal bar where full and blinking so on the screenshot seems grayed out.... but on the phone is the same and the image is perfect
2017-8-26
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fans99e2588a
lvl.1
Flight distance : 2595 ft
Vietnam
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It happend to me today as well I have a iPhone 6s Plus, I think it's a bug with the new firmware I'm going to rollback to a older version sigh
2017-8-26
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$gambino$
First Officer
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United States
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Is usb debugging on? In settings of tablet / developer options turn that on then see what happens
2017-8-26
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J.T.
First Officer
Flight distance : 1636339 ft
Italy
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$gambino$ Posted at 2017-8-26 10:31
Is usb debugging on? In settings of tablet / developer options turn that on then see what happens

will try and let you know thx a lot
2017-8-27
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J.T.
First Officer
Flight distance : 1636339 ft
Italy
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$gambino$ Posted at 2017-8-26 10:31
Is usb debugging on? In settings of tablet / developer options turn that on then see what happens

turning on the USB debug did't solve the problem... still have black screen but full signal strenght
2017-8-28
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fansbde180d7
lvl.1
United States
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fans99e2588a Posted at 2017-8-26 03:37
It happend to me today as well I have a iPhone 6s Plus, I think it's a bug with the new firmware I'm going to rollback to a older version sigh

I don't see downgrade option in the Assistant.. How could you do it? I have the same issue..
2017-8-28
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DJI Susan
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Please try to remove the SD card and change another USB cable to check.
2017-9-3
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J.T.
First Officer
Flight distance : 1636339 ft
Italy
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Thx Susan will try as soon as possible and then I let you know if it works
2017-9-5
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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When having troubles, first check USB cable, the one provided by DJI isn't the quality you may expect. Use the USB cable you got with your tablet, connect it to the bottom USB-port (and remove the connector from the side port). If this doesn't help, remove en re-install app en try again (sometimes removing cache of app is sufficient).
2017-9-5
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J.T.
First Officer
Flight distance : 1636339 ft
Italy
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Mari Posted at 2017-9-5 09:20
When having troubles, first check USB cable, the one provided by DJI isn't the quality you may expect. Use the USB cable you got with your tablet, connect it to the bottom USB-port (and remove the connector from the side port). If this doesn't help, remove en re-install app en try again (sometimes removing cache of app is sufficient).

I already use another cable because it use a samsung connector specific for the note 10.1 tablet model, I have disconnected the Dji cable from the remote and try with other devices too, it is only the note 10.1 that show a black screen instead of the camera pictures. My guess is a software problem with the tablet maybe a version too old of android (4.4.2). I usually connect my phone so no big problem here... the tablet is just for fun and some bigger screen, but if i find a solution it will be nice
2017-9-5
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J.T.
First Officer
Flight distance : 1636339 ft
Italy
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DJI Susan Posted at 2017-9-3 20:26
Please try to remove the SD card and change another USB cable to check.

I've try everything with no rresults... I've finished my ideas... any other suggestion are welkome
2017-9-28
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DJI Susan
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J.T. Posted at 2017-9-28 04:42
I've try everything with no rresults... I've finished my ideas... any other suggestion are welkome

Have you tried to change another recommended mobile? It will be helpful to verify the issue.
2017-10-8
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J.T.
First Officer
Flight distance : 1636339 ft
Italy
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DJI Susan Posted at 2017-10-8 01:37
Have you tried to change another recommended mobile? It will be helpful to verify the issue.

yes with my Galaxy S7Edge all work fine, just with the tablet no matter wich cable i use i can fly the drone it records video and take foto, I can se the stream info but just black screen like the screenshot i posted
2017-10-9
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