DJI Susan
 Administrator
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Ted S Posted at 1-21 14:41
Why is DJI apparently ignoring the problem with Goggle flight records not being available to the user and not synchronizing to DJI Go 4? This is no longer a NEW issue, it has been a problem since the Goggles have been available to the public! Does DJI ACTUALLY have a copy of these records they are able to review in case of accident, or loss?
In my case, there was an accident and inspite of an apparent successful upload of some 55 flight records to DJI's servers, DJI could not verify they had access to even one of those records! They still could not verify anything even after support had my Goggles in hand to examine. So far I've seen no evidence Goggle flight records are located anywhere, except inside the Goggles (and unreadable), in spite of apparent successful uploads to DJI's server. The topic keeps coming up and DJI has done nothing to fix this problem! Saying your "sorry" gets really tired after about the 10th time!
Ted, for your case, we have offered the best solution for you. For the flight records when connected with DJI Goggles, we're sorry that it might be inconclusive if the flight records interrupted suddenly, which may happen when connected mobile device only. Hope for your understanding. |
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