i just buy new phantom 4 advance and got this problem with my footage. how to fix this

Have you removed the foam packing piece from behind the gimbal arm ? This is to protect it during initial transit, but not required after that.

Aardvark Posted at 2017-8-28 02:40
Have you removed the foam packing piece from behind the gimbal arm ? This is to protect it during initial transit, but not required after that.

yes, i have removed it

Snuwolf Posted at 2017-8-28 07:37
yes, i have removed it

Is the gimbal suspended okay, the rubber dampers working in all directions ?

Also check no damage or dirt sticking to propellers, and they're all fitted correctly, either of those may cause vibration.

Aardvark Posted at 2017-8-28 08:05
Is the gimbal suspended okay, the rubber dampers working in all directions ?

Also check no damage or dirt sticking to propellers, and they're all fitted correctly, either of those may cause vibration.

where is the rubber dampers. My propellers has no damage

Snuwolf Posted at 2017-8-28 08:19
where is the rubber dampers. My propellers has no damage

its built into the lower part of the structure, just check that there is a bit of free movement in all directions at the base of the gimbal arm. You should be able to see the ring of rubber that supports the gimbal.

Aardvark Posted at 2017-8-28 08:25
its built into the lower part of the structure, just check that there is a bit of free movement in all directions at the base of the gimbal arm. You should be able to see the ring of rubber that supports the gimbal.

it's working for all direction

Snuwolf Posted at 2017-8-28 08:24
it's working for all direction

I'm almost out of ideas here, it's normally some sort of mechanical vibration that causes the 'Jello' affect like that.

Which video camera settings were in use frame rate, shutter speed, aperture etc ?

Aardvark Posted at 2017-8-28 08:36
I'm almost out of ideas here, it's normally some sort of mechanical vibration that causes the 'Jello' affect like that.

Which video camera settings were in use frame rate, shutter speed, aperture etc ?

4k 48 fps, shutter speed is 320

Snuwolf Posted at 2017-8-28 08:40
4k 48 fps, shutter speed is 320

Try a test run, manually set 4k@48fps, shutter 1/96th (or as close as you can to this), and adjust aperture so that EV value is as near zero you can get. See if that looks a bit smoother.

Please make the gimbal clamp has been removed and calibrate IMU.

Aardvark has covered most of the options.Try a new set of props and check the  balance of the original props.

I try 4k@48 shutter 1/96s , new prop , imu calibrate but still shaking

Another long shot, but a firmware refresh, factory reset using Assistant 2, perhaps a reset of camera settings (in camera menu, DJI Go 4). Some of these may help, no harm in trying them. I suppose you've calibrated the gimbal just after IMU ?

Aardvark Posted at 2017-8-31 02:58
Another long shot, but a firmware refresh, factory reset using Assistant 2, perhaps a reset of camera settings (in camera menu, DJI Go 4). Some of these may help, no harm in trying them. I suppose you've calibrated the gimbal just after IMU ?

i try it but problem not solved

Snuwolf Posted at 2017-8-31 19:38
i try it but problem not solved

I would recommend you to contact the local dealer and send it in for diagnosis.

DJI Susan Posted at 2017-9-2 02:55
I would recommend you to contact the local dealer and send it in for diagnosis.

i already sent and here is result

https://forum.dji.com/forum.php? ... p;extra=#pid1177308

Snuwolf Posted at 2018-2-4 19:44
i already sent and here is result

https://forum.dji.com/forum.php?mod=viewthread&tid=133464&page=1&extra=#pid1177308

I've replied you in the new post, please keep us posted there, thanks!