dlew21
lvl.4
Flight distance : 3963865 ft
United States
Offline
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As much as I like DJI products I am truly at a loss for what happened today.
DJI has NO replacement parts for the INSPIRE1, in my case the camera.
As an industry professional (my entire career has been devoted to film), I can't understand how
a company that is trying to claim the Inspire to be a quasi professional drone as NO pro-support.
Buying an Inspire 1 right now is a gamble at best. First off I love this drone. However if you are in the field and something goes
wrong with your camera, it's not like with the Ronin or Phantom series. You LITERALLY can not get a spare part ANYWHERE (but they sure as will next day ship any of their products NEXT DAY). Instead, you have to wait 6 weeks, YES , 6 weeks for a replacement and check of the drone (eventhough it's just a faulty camera).
I am not trying to trash DJI, I obviously love their products and they have some amazing cutting edge technology , however I feel as if DJI has a responsibility to offer faster service for their professional products or at least offer PARTS if they can't keep up with repairs. They should devote more people for repairs and support (I waited 20 minutes for someone and that was low volume).
As a filmmaker I would not allow my crews to use this drone on a professional shoot and will not.
If something happens, even if you wanted to pay for a replacement part, you are just out of luck (BH does not have parts either).
As an employee of DJI told me, "just buy another one and return it"....
Now that's service!
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